Tariffs & bolt ons

Terms & conditions

1. GENERAL

  1. Save for certain SIM Only tariffs, O2 Pay Monthly is subject to status, credit-check, payment by direct debit and the terms of an 18 or 24 month minimum term O2 contract. After connecting or upgrading to a minimum term contract, you can only move to the next available lower priced tariff with a lower rate monthly subscription once during your minimum term and only after you are more than halfway through your minimum term. When you tell us you want to move to the next lower tariff, unless we tell you otherwise, the new tariff will start at the start of your next billing cycle. If you move from a tariff which is not currently available you will not be able to change back to your previous tariff. (this may differ for iPhone customers depending on when you connected, please check the terms stated in your iPhone contract).
  2. SIM only tariffs are subject to status, credit-check, and payment by direct debit. Save for when expressly stated otherwise (for certain SIM only offers with alternative minimum terms, for example the SIM only offer with a 12 month minimum term), you may give us written notice that you wish to end your SIM only contract or change tariff at any time, and this will be effective 30 days after we receive your notice. In the event that you are on a SIM only tariff that allows you to end your contract on 30 day's notice, you will be required to pay the applicable monthly charge for your SIM only tariff until the end of this 30 day notice period.
  3. If applicable, Pay Monthly handset upgrades are not available until the end of any existing minimum term contract and are subject to signing a new minimum term contract. A handset is not provided when you select a SIM only tariff.
  4. If you take a SIM only tariff, your current mobile phone may be latched/locked to another network and you may need to obtain an unlatching/unlocking code from your current network operator and service provider. This code is not the same as your PIN code. Failure to enter the correct unlatching code may result in your mobile phone becoming permanently blocked. We accept no responsibility for mobile phones blocked in this way or for any costs incurred in the provision of this code.
  5. Unused inclusive minutes, data and messages cannot be carried forward one month to the next on any tariffs. Existing customers transferring tariffs will lose any accrued rollover allowance.
  6. Unless otherwise stated, call prices include VAT, are quoted by the minute, and are charged in one second increments. Each call is charged excluding VAT and then rounded-up to the nearest penny. VAT is then added to the total of all charges on your bill.
  7. To access O2's data services your mobile device must be data compatible and enabled. Access to data services is subject to network coverage.
  8. Prices are correct at time of going to print but are subject to change.
  9. Prices shown are for payment by Direct Debit only; different payment methods, if permitted, may incur additional charges.
  10. Itemised billing shall only be available online at no additional charge. Paper bills may be available in limited circumstances to certain customers (save for iPhone customers) upon request at a charge, and the customer shall be advised of such charge accordingly by O2.
  11. Other promotional SIM only offers: minimum terms may vary as expressly specified by O2 from time to time on certain promotional SIM only offers and certain offers may be subject to credit checks.

2. Inclusive Minutes and Call Charges

  1. Inclusive minutes on O2 Pay Monthly tariffs can be used for calls made in the UK from an O2 mobile to:

    • 1. UK landlines (starting 01, 02 or 03); and
    • 2. numbers allocated to UK mobile network operators that provide mobile services with substantial national coverage (this currently includes the five major operators O2, Orange, T-Mobile, Vodafone and 3, and providers such as Virgin Mobile, Tesco Mobile and BT Fusion),

      all provided that O2 may exclude from your inclusive minutes allowance calls made to any number ranges which O2 reasonably believes are being used for call forwarding services, onward calling services or numbers that pay a revenue share. Calls to selected telephone helplines are also free of charge and not decremented from your inclusive allowance. A full list can be viewed at: www.o2.co.uk/mobilestariffs/tariffs/freenumbers

  2. Inclusive minutes can not be used for calls made in the UK to:

    • 1. non-geographic numbers (starting 08, 05) which are charged at 20.4p per minute, except calls to 0871 numbers which are charged at 35.8p per minute;
    • 2. non-standard or "special" 07 numbers (all those 07 numbers that are not specifically included in your inclusive minutes, including 07 numbers allocated to network operators in Jersey, Guernsey and the Isle of Man), which are charged at 25p per minute, except Jersey, Guernsey and Isle of Man numbers which are charged at 20.4p per minute, 076 numbers which are charged at 35.8p per minute and 070 numbers which are charged at 51.1p per minute. A list of the 07 numbers which are not included in your inclusive minutes and their charges can be viewed at http://www.o2.co.uk/mobilestariffs/tariffs/specialnumbers. Please note that it is updated regularly as new number ranges are allocated or we become aware that the use of existing ranges has changed; or
    • 3. premium rate and directory enquiries numbers where special charges apply.
  3. Once you have used all your inclusive allowances, any calls made in the UK to numbers which would previously have been included will be charged at 20.4p per minute.
  4. Any calls made from abroad (including Jersey, Guernsey and the Isle of Mann) or to an international destination from within the UK will be charged at standard roaming or international call rates (unless International Traveller Service (ITS) / Discount Country is taken in which case a discounted rates will apply) which can be viewed at: www.o2international.co.uk.
  5. For customers connecting as of 26 February 2010, the minimum call charge is 10.2p for calls not forming part of your inclusive allowance.
  6. Calls to voicemail (including access to voicemail menus and voicemail retrieval) are decremented from your inclusive allowance. Once you have used all your inclusive allowances, calls to voicemail shall be charged at 10.2p per minute.
  7. The 'Unlimited Minutes' tariff allows you to make unlimited calls on your mobile phone for private, personal and non-commercial purposes. You may not use your SIM Card:

    • 1. in, or connected to, any other device; or
    • 2. in a way that adversely impacts the service to other O2 customers.

      If O2 reasonably suspect you are not acting in accordance with this policy O2 reserves the right to impose further charges or disconnect your SIM or your tariff at any time, having attempted to contact you first.

  8. ITS shall be inclusive at no extra cost on 600 anytime minutes or above tariffs.

3. Inclusive Messages and Message Charges

  1. Inclusive messages on O2 Pay Monthly tariffs (including iPhone tariffs) can be used for unlimited:

    • 1. texts sent in the UK to UK mobiles,
    • 2. (for 2009 Pay Monthly tariffs only and not 2010 tariffs), texts sent from abroad (including Jersey, Guernsey and the Isle of Mann),

      from your mobile phone for private, personal and non-commercial purposes. This excludes international texts. You may not use your SIM Card:

    • 3. in, or connected to, any other device; or
    • 4. in a way that adversely impacts the service to other O2 customers.

      If O2 reasonably suspect you are not acting in accordance with this policy O2 reserves the right to impose further charges or disconnect your SIM or tariff at any time, having attempted to contact you first.

  2. Inclusive messages on O2 Pay Monthly tariffs can not be used for:

    • 1. premium rate messages where special charges apply,
    • 2. sending messages from the UK to international numbers, these are charged at 16p, except for customers subscribed to Discount Country or ITS who will be charged at 12p; or
    • 3. any chargeable messages you receive.
  3. Picture messages or video messages sent to UK mobiles will be charged at 20.4p per message.

4. Data Charges

  1. For applicable tariffs with data capability: Unless a data or BlackBerry Bolt On is taken or included, your tariff will include O2 Web Daily under which data (for UK only use) will be charged at up to a maximum of £1.02 per day (00:00am to 23:59pm). Once you have reached your maximum daily charge of £1.02, O2 Web Daily allows you up to 100MB use of our data network via your mobile phone (internet capable phones only) for the rest of that calendar day. If you exceed the daily allowance or breach these terms, we reserve the right to:

    • 1. impose network protection controls which may reduce your speed;
    • 2. remove the data access from your account;
    • 3. impose further charges; and/or
    • 4. disconnect your sim card at any time, having attempted to contact you first.

      All data usage must be for your private, personal and non-commercial purposes. Regardless of the amount of data you use, you must not use your sim:

    • 5. in, or connected to, any device other than the one which it was supplied with or intended by us for use with (for example a mobile phone sim only tariff sim is intended for use in a mobile phone not a modem. This includes putting your sim into a modem, modem usage or internet tethering on your device unless stated); or
    • 6. in such a way that we reasonably believe adversely impacts the service to other O2 customers.

      We reserve the right to use appropriate traffic shaping or throttling measures to protect our network from types of data usage which we think might impact on levels of service for customers at specific times of day and/or in specific locations.

  2. Data usage is measured in kilobytes (KB). 1MB = 1024 Kilobytes (KB), 1024 MB = 1 Gigabyte (GB). If Data usage is less than £1.02 it will be rounded to the nearest kilobyte on a daily basis, and charges are rounded up to the nearest 1p. You are billed for the amount of data that travels over the data network. Please note that your bill may include charges for re-sent data packets and packets added to control the flow of data over the network.
  3. The prices shown do not incorporate data roaming rates.

    These terms apply in addition to your airtime agreement which is available at www.o2.co.uk/terms

5. Consumer Pay Monthly Bolt Ons Terms

Bolt On Availability:

Note: Call and Text Bolt Ons cannot be added to any promotional tariff unless otherwise stated.

The following Bolt Ons are only available for purchase on 2009 Pay Monthly tariffs. For clarity, they are not available on 2010 tariffs.

Bolt On Choice of one included at no charge with 18 & 24 month 600 min+ tariffs through O2 Retail and O2 Online only (Promotional Bolt On) Available for purchase on 2009 tariffs at £7.66/month through O2 Retail and O2 Online (Paid for Bolt On) Available for purchase on 2009 tariffs at £7.66/month through indirect stores (Paid for Bolt On)
Unlimited O2 to O2 Calls Yes No No
Unlimited Weekend Calls Yes No No
Unlimited Landline Calls Yes No No
200 extra anytime minutes Yes No No
Unlimited Texts Yes No No
500MB Web Bolt On Yes Yes Yes
Unlimited Wi-Fi Bolt On No Yes Yes
Other Products Choice of one included at no charge with 600 min+ tariffs through O2 Retail and O2 Online only (Promotional Bolt On) Available for purchase through O2 Retail and O2 Online (prices highlighted are per month) Available for purchase through indirect stores (prices stated are per month)
O2 Web Max No Yes (£30.64) Yes (£30.64)
BlackBerry Unlimited No Yes (£10.21 with voice tariff/£15.32 as stand alone tariff, not available from O2 online) Yes (£10.21 with voice tariff/£15.32 as stand alone tariff)
BlackBerry Pay as You Use No Yes - £3.07 per MB Yes - £3.07 per MB

6. Promotional Bolt Ons Terms - O2 Retail and O2 Online only (excludes iPhone customers)

  1. Promotional Bolt Ons are subject to availability and may be offered to customers connecting or upgrading to an eligible Pay Monthly tariff in O2 Retail, O2 Online, O2 Customer Services and O2 Telesales only on or before 25th February 2009. O2 reserves the right to withdraw or amend these offers at any time on reasonable notice. Participating customers will receive 30 days notice via text message if changes are made to their disadvantage. For the purpose of clarification, promotional Bolt Ons shall not be available to on all SIM only tariffs.
  2. "Pay Up Front" and "Pay Up Front for Life" customers must transfer to an eligible tariff to take up the offer. Please note, on transfer, any outstanding pre-paid line rental will be lost, and customers will be unable to return to a Pay Up Front offer.
  3. Eligible O2 Retail and O2 Online tariffs are 600 anytime minute and above tariffs on SIM only, 18 and 24 month minimum term contracts unless stated otherwise. Promotional Bolt Ons are not available on any 12 month contracts. O2 Online customers on 18 or 24 month 200 and 400 minute tariffs may have unlimited O2 to O2 mobile calls but no other choice of Promotional Bolt Ons.
  4. Customers moving to an ineligible tariff will lose their Promotional Bolt On. Existing customers not on a "for life" promotion are ineligible to select a Promotional Bolt On unless they sign a new minimum term contract on an eligible tariff, but should note that this may require payment of the monthly subscriptions for any remaining minimum term of their existing contract.
  5. Customers who have an existing "for life" promotion can change to a Promotional Bolt On and all customers with a Promotional Bolt On may change their choice every 90 days. Customers changing from a "for life" promotion offered before 1st February 2009 to a Promotional Bolt On cannot return to the old promotion.
  6. Except O2 Online customers on 200 and 400 minute tariffs, customers on eligible tariffs can choose any one Promotional Bolt On from the table above at no additional charge.
  7. Promotional Bolt On allowances will be decremented before standard Pay Monthly tariff inclusive minutes and messages.
  8. Customers who disconnect and reconnect (for whatever reason) are not eligible for Promotional Bolt Ons.
  9. No cash alternatives are available for any Promotional Bolt On.
  10. Customers connecting to the £15.32 promotional pay monthly tariff (18 months min term) can add either the Unlimited O2 to O2 mobile calls Promotional Bolt On to their tariff. No other Promotional Bolt Ons can be added at any time.
  11. Customers who buy a Pay Monthly contract online at o2.co.uk may choose one of the following inclusive Promotional Bolt Ons:

    • 1. Unlimited O2 to O2 mobile calls; or
    • 2. 500MB Data (available for 18 or 24 month contracts only. Not available to simplicity customers); or
    • 3. Unlimited UK standard fixed line calls.

7. Included Wi-Fi and Web Bolt Ons for iPhone Customers only

The Wi-Fi and Web Bolt On is included at no extra cost for customers connecting or upgrading to any iPhone tariff until further notice. O2 reserves the right to withdraw or amend this offer at any time on reasonable notice. Participating customers will receive 30 days notice via text message if changes are made to their disadvantage. Excessive usage policy applies see Data Bolt Ons terms below.

Selected devices may be available from O2 with an inclusive Data and Wi-Fi Bolt On. Please note that not all devices can facilitate use by you of the Wi-Fi element of this Bolt On (for reasons including device incompatibility or restrictions upon O2), which may prevent the Wi-Fi service from being available to you.

8. Paid for Bolt Ons Terms - (includes iPhone customers)

  1. Unless stated otherwise, Paid for Bolt Ons can only be taken with post 1st February 2009 tariffs and O2's Pay Monthly tariffs for iPhone. O2 reserves the right to withdraw or amend these offers at any time on reasonable notice. Participating customers will receive 30 days notice via text message if changes are made to their disadvantage.
  2. You must provide one month's notice to O2 if you wish to cancel your Paid for Bolt On by calling the customer care number on your monthly bill.
  3. Paid for Bolt Ons are available through O2 Retail, O2 Online and indirect channels as set out in the table above.
  4. Customers on eligible tariffs can choose as many Paid for Bolt Ons as they wish from the available selection.
  5. Paid for Bolt On allowances will be decremented before standard Pay Monthly tariff inclusive minutes and messages.
  6. Paid for Bolt Ons can be added to tariffs which include a Promotional Bolt On and it is the customer's responsibility to ensure that they do not select the same Paid for Bolt On as Promotional Bolt On.
  7. If the Distance Selling Regulations apply, once your Bolt On is activated you will not be able to cancel under the Regulations. Your statutory rights are unaffected.

9. Call (minute) Bolt On Terms

  1. Call (minute) Bolt Ons include:

    • 1. Unlimited O2 to O2 mobile calls,
    • 2. Unlimited Weekend Calls,
    • 3. Unlimited Landline Calls (which, for clarity, are calls made from an O2 mobile); and
    • 4. 200 Extra Anytime Minutes.
  2. Call (minute) Bolt Ons include calls to numbers forming part of your tariff's inclusive minutes allowance except as follows:

    • 1. Calls forming part of the Unlimited O2 to O2 mobile calls Bolt On include calls to other O2 mobiles only;
    • 2. Calls forming part of the Unlimited Weekend Bolt On include calls between 00:00 am Saturday and 23:59 Sunday only; and
    • 3. Calls forming part of the Unlimited Landline Calls Bolt On include calls to standard UK landlines only (starting 01, 02 or 03).
  3. All unlimited call (minute) Bolt Ons allow you to make unlimited calls on your mobile phone for private, personal and non-commercial purposes. You may not use your SIM Card:

    • 1. in, or connected to, any other device; or
    • 2. in a way that adversely impacts the service to other O2 customers.

      If O2 reasonably suspect you are not acting in accordance with this policy O2 reserves the right to impose further charges or disconnect your Bolt On or tariff at any time, having attempted to contact you first

10. 500 Messages Bolt On Terms

Bolt On messages can be used for:

  • texts sent in the UK to UK mobiles,
  • texts sent from abroad (including Jersey, Guernsey and the Isle of Mann),
  • picture or video messages sent from the UK and abroad (subject to having a compatible handset).

Sending one UK text uses one message. Sending one text message from abroad uses four messages. Sending one picture or video message from the UK or abroad uses four messages.

11. Data Bolt On, Smartphone Bolt On and Blackberry Bolt On Terms for mobile web usage

  1. The Data Bolt On, Smartphone Bolt On and BlackBerry Bolt On will allow you use of our data network via your mobile phone (internet capable phones only). The relevant Bolt On includes a specified monthly data allowance. If you exceed the Bolt On's monthly allowance or breach these terms, we reserve the right to:

    • 1. impose network protection controls which may reduce your speed;
    • 2. remove the Bolt On from your account;
    • 3. impose further charges; and/or
    • 4. disconnect your sim card at any time, having attempted to contact you first.
    • 5. remove your ability to use data on your sim card.

      All data usage must be for your private, personal and non-commercial purposes. Regardless of the amount of data you use, you must not use your sim:

    • 6. in, or connected to, any device other than the one which it was supplied with or intended by us for use with (for example a mobile phone sim only tariff sim is intended for use in a mobile phone not a modem. This includes putting your sim into a modem, modem usage or internet tethering on your device unless stated); or
    • 7. in such a way that we reasonably believe adversely impacts the service to other O2 customers.

      We reserve the right to use appropriate traffic shaping or throttling measures to protect our network from types of data usage which we think might impact on levels of service for customers at specific times of day and/or in specific locations.

  2. The BlackBerry Bolt On is available to BlackBerry customers only, and also allows you use of unlimited push email in the UK. Such use is subject to O2's fair usage policy and mobile web usage terms above. BlackBerry® from O2 Terms.
  3. The BlackBerry Internet Solution from O2 Unlimited tariff is available both with eligible post Jan 18 2008 voice tariffs (for £10.21 additional per month to your voice tariff) and as a stand alone tariff (for £15.32 per month, not available via O2 Online). Modem usage is permitted but is charged at an additional £1.02/MB.
  4. BlackBerry Internet Solution from O2 Unlimited allows you to send and receive as many emails as you like, surf the web using the BlackBerry browser and via O2 Active WAP browsing, get unlimited use of Yahoo!® Messenger instant messaging and download satellite navigation services in the UK only. On non RIM manufactured devices (BlackBerry Connect devices) web browsing depends on the browser you use. Some devices use O2 Mobile Web which is charged at an additional £1.02 per MB. All data usage must be for your private, personal and non-commercial purposes. Regardless of the amount of data you use, you must not use your sim:

    • 1. in, or connected to, any device other than the one which it was supplied with or intended by us for use with (for example a mobile phone sim only tariff sim is intended for use in a mobile phone not a modem. This includes putting your sim into a modem, modem usage or internet tethering on your device unless stated); or
    • 2. in such a way that we reasonably believe adversely impacts the service to other O2 customers.

      We reserve the right to use appropriate traffic shaping or throttling measures to protect our network from types of data usage which we think might impact on levels of service for customers at specific times of day and/or in specific locations.

  5. For new and upgrading customers the Minimum Period with a new Pay Monthly voice contract is 6 months. The Minimum Period for a stand alone tariff is 12 months. During the Minimum Period it is not possible to transfer from BlackBerry Internet Solution from O2 Unlimited to BlackBerry Internet Solution from O2 Pay As You Use.
  6. BlackBerry from O2 Pay as You Use is available with voice tariffs only at £2.70 per MB for all BlackBerry data including email and surfing the web using the BlackBerry browser Yahoo!® Messenger instant messaging and downloading UK satellite navigation services. Different charges apply for other data usage, see the BlackBerry Price List which can be viewed at http://www.my-blackberryfromo2.com/tariffs_consumers.asp. Charges apply to all data sent and received. You will be billed for the amount of data that travels over the data network. To ensure you are always in receipt of your most recent emails, when your BlackBerry device is switched on and enabled, it is always in regular contact with the data network and this uses about 10KB a day which is chargeable. The Minimum Period is 1 month.
  7. Integration of email accounts with the BlackBerry Internet Solution from O2 is subject to your email service provider and/or company IT infrastructure and policy.
  8. O2 reserves the right to upgrade and change the specification of the BlackBerry Internet Solution from O2 at any time. This may entail, but is not limited to, changes to the web interface, rules around the maximum number of days that data will be retained and mailbox capacity.
  9. To access the BlackBerry Internet Solution from O2, you must have an enabled and compatible device.
  10. Yahoo!® Messenger is currently free to download and charges for usage are included within your monthly tariff until further notice. O2 reserves the right to introduce charges for Yahoo!® Messenger and/or withdraw the use of Yahoo!® Messenger with 30 days notice. If you do not wish to pay for Yahoo!® Messenger, you may terminate your use of Yahoo!® Messenger but you will not be entitled to terminate your BlackBerry Internet Solution from O2 contract.
  11. BlackBerry tariffs are not compatible with any other O2 data products.
  12. The prices shown do not incorporate BlackBerry roaming rates.
  13. The RIM and BlackBerry families of related marks, images and symbols are the exclusive properties and trademarks of Research In Motion LimitedTM used by permission. BlackBerry and 'Always on, Always Connected' are registered with the U.S. Patent and Trademark Office and may be pending or registered in other countries.

12. O2 Tech Support Services Terms

  1. The O2 Tech Support Bolt On (the "Bolt On") is available only to O2 Mobile Broadband and O2 Home Broadband (including existing O2 Business Broadband) customers and is in addition to the O2 Tech Support Terms.
  2. Connection to the Bolt On is subject to status, credit-check and agreeing to the terms of a minimum term for the Bolt On.
  3. Payment for the Bolt On will be through your normal billing method for your O2 Home or Mobile Broadband Pay Monthly account or for mobile broadband customers only, via credit card. Please see the Terms for details relating to late or non payments
  4. The Bolt On includes Band A Support Services at no additional cost and an agreed published discount on all other Bands of Support Services for a recurring monthly fee.
  5. Customers taking the Bolt On must subscribe for a minimum term period. The minimum term period for customers taking the Bolt On will be 3 months. If you cancel your subscription to the Bolt On or your O2 Mobile Broadband and O2 Home Broadband (including existing O2 Business Broadband) contract during the minimum term of the Bolt On you will be required to pay the outstanding monthly charges for the remainder of your Bolt On minimum term.
  6. If you provide notice that you wish to end the Bolt On this will be effective 30 days after we receive your notice. You will be required to pay the applicable monthly charge for the Bolt On until the end of this 30 day notice period together with any charges applicable under these terms.
  7. The Bolt On is available to cover one customer and computer only. In order to subscribe to the Bolt On you will be asked to provide details of the computer which you would like to cover including its make, model number, operating system and serial number.
  8. In respect of Support Services which are included when you take the Bolt On, a total number of 4 unique issues (as reasonably decided by us) may be raised in any calendar month. We may cease or suspend the inclusive use of those Support Services if, in our reasonable belief, you are using those Support Services above levels at which would be considered reasonable for such services, you raise more than 4 unique issues in any calendar month or if you are no longer maintaining your Laptop in accordance with the Minimum Requirements set out in these terms.
  9. If you subscribe to the Bolt On, in addition to the minimum requirements in the O2 Tech Support Terms, you must maintain the following software on the Laptop:

    • 1. O2 Assistant software or other software specified by O2 to allow remote access to your Laptop by an O2 Advisor for the purposes of delivering a number of the Support Services. This software is pre-installed in O2 Laptops and will be made available to you if you own a Non-O2 Laptop; and
    • 2. an active and up-to-date version of McAfee Internet Security or other virus protection specified or reasonably acceptable to O2. McAfee Internet Security may have been supplied with an O2 Home Broadband or O2 Laptop package. A list of acceptable third party virus protection software is available at: o2.co.uk/techsupport

13. Picture and Video Messaging

  1. To send picture and video messages a compatible handset is required.
  2. If you acquire a picture messaging handset from a non O2 source you must inform your service provider in order for Picture or Video Messaging to be set up on the O2 network. Picture and Video Messaging will work in foreign networks with which O2 has a GPRS roaming agreement, subject to coverage and applicable roaming charges.