(Last updated on 19th March 2026)
General
1. The O2 Satellite Bolt On is sold and charged as an Optional Add-on Service, as defined in our standard terms and conditions for O2 Pay Monthly Mobile services.
2. The O2 Pay Monthly Mobile Agreement, available here, shall apply to the O2 Satellite Bolt On. In addition to the Pay Monthly Mobile Agreement, these Terms and Conditions will form part of your O2 customer contract once an eligible order for the O2 Satellite Bolt On has been accepted by us.
3. References to ‘device’ or ‘devices’ in these Terms and Conditions means handset devices only.
4. See further below for important information about the O2 Satellite service (clauses 16 to 23).
Purchase & Eligibility
5. O2 Satellite is available to new and upgrading O2 customers who purchase a pay monthly Classic Plan, Plus Plan or Ultimate Plan with an eligible device through direct O2 sales channels. You can find out more information about all currently eligible devices here.
6. It is currently available to eligible customers either:
6.1. added to an eligible Plan and charged for a monthly subscription fee (as advertised at the time of purchase). This recurring monthly charge will appear separately on your O2 bill; or
6.2. included as a benefit of any Ultimate Plan at no extra cost.
7. All Classic Plans, Plus Plans and Ultimate Plans are subject to status, credit checks and payment by direct debit as well as being subject to availability.
8. You can also buy the O2 Satellite Bolt On at any time via one of our available channels.
9. You will need to self-certify that your device is eligible to access O2 Satellite services, whether via our digital sales journey or when you go to one of our stores or call in.
9.1. If you incorrectly self-certify an ineligible device, you will be ineligible for O2 Satellite services and we reserve the right to restrict, suspend or remove your access, as required.
9.2. If you’re purchasing O2 Satellite as part of an Ultimate Plan but have chosen an ineligible device, you will not be able to access the services and your overall Ultimate Plan price will not be reduced.
You must therefore ensure you self-certify correctly at the outset (or switch an ineligible device for an eligible one during the sales journey, prior to confirming your purchase) as we will not be responsible for such errors. As mentioned above, you can find out more information about all currently eligible devices here.
10. Similarly, if you change your device during your current contract or upgrade to one that is not compatible, you will become ineligible and we reserve the right to restrict, suspend or remove your access to O2 Satellite services, as required.
Term & cancellation
11. The O2 Satellite Bolt On is sold as a 30-day rolling contract.
12. If cancelled during the first 14 days from purchase or upgrade as part of your statutory ‘cooling off’ cancellation rights, the O2 Satellite Bolt On will be removed with immediate effect.
12.1. If you are being charged for the O2 Satellite Bolt On and cancel it under clause 12, you will be refunded a pro-rata amount for it based on the number of days you’ve had access to the services.
12.2. If you have O2 Satellite as an inclusive benefit on an Ultimate Plan and cancel it, you will not receive any refund as the service is already being provided to you at no extra cost.
13. Otherwise, after an initial period of 30 days has passed, you can cancel it and remove it from your existing plan at any point in time. This will be processed immediately.
14. If you cancel the Bolt On in line with clause 13 and this occurs mid-month, you will be refunded a pro-rata amount for the remaining period of the relevant month (unless you have O2 Satellite as part of an Ultimate Plan, as similarly described under clause 12.2).
15. If you cancel the Bolt On and it is removed from your Ultimate Plan, you can add it again at any time for no extra cost.
Important information (Please read carefully, particularly clauses 20 and 23)
16. O2 Satellite sits alongside our main network and aims to provide additional coverage in areas that have traditionally had minimal or no signal. Any usage will come out of your standard UK allowances.
17. You may need to carry out a SIM swap, whether to an e-SIM or a physical SIM, in order to access the services. If this is the case, we’ll let you know and provide instructions as to how to complete this process.
18. Once connected to the O2 Satellite network, you will no longer be connected to the main network. Your phone will automatically reconnect to the main network once you leave the area with O2 Satellite signal and re-enter an area covered by our main network.
19. O2 Satellite coverage may vary and will not be available in all areas of the UK. We also cannot guarantee fault-free, continuous coverage as network connection will vary depending on a range of factors including weather, location, whether you’re inside or outside, positions of satellites etc.
20. O2 Satellite should NOT be relied on to contact emergency services and we strongly recommend caution when in O2 Satellite-only areas.
21. O2 Satellite coverage may expand in future. You can keep track of current coverage areas by viewing our coverage map here.
22. Not all apps will be supported, but enhancements can be expected over time as we develop the service and changes in technology help us to evolve its capabilities. You can keep track of supported apps here.
23. Traditional voice calling (i.e. via the main network, rather than using data) and SMS are NOT currently supported. You can use supported apps that allow calls and messages to be made via data instead.
Other applicable terms of use
24. If you transfer an existing Plan to another of the same type (e.g. a Plus Plan transferred to another Plus Plan), then the O2 Satellite Bolt On will remain active.
25. If you transfer an existing Plan to another of a different type (e.g. a Classic Plan to a Plus Plan), then the O2 Satellite Bolt On will be removed. You will be able to re-add it to your new plan as part of your upgrade or downgrade following your Plan transfer in the same manner described above.
26. The O2 Satellite Bolt On is for your personal non-commercial use. If we receive evidence, through usage analysis, you're using it for commercial purposes or contrary to your terms of service, we reserve the right to restrict, suspend or remove your access to O2 Satellite services.
27. O2 does not guarantee that the O2 Satellite Bolt On will always be made available and reserves the right to cancel it at any time.
28. In addition to these Terms and Condition, please refer to the Pay Monthly Services Agreement for more details on our rights to vary and (if applicable) your rights to cancel.
29. We reserve the right to cancel, restrict or suspend your use of the O2 Satellite Bolt On, if you are, in our reasonable opinion, in breach of your terms of service.