O2 | Mobile Terms and Conditions - O2 Travel Terms and Conditions
Terms & conditions
O2 Travel Pay Monthly terms
We’re in the process of moving every O2 account over to a new and improved system. This new system will give you a better experience when you’re talking to our customer service teams and when you’re making purchases. It’ll also make it faster for us to develop and deliver new products to everyone on O2. To find out if you’re on the new system yet, ask us on Live Chat or over the phone.
These updated terms (“Terms”) are effective from 17 June 2022 and apply to anyone using O2 Travel from that date.
Unless included in your Monthly Subscription Charge as a Supplementary Service for your core services under our standard terms and conditions for O2 Pay Monthly Mobile services (the “Pay Monthly Mobile Agreement”) available here, O2 Travel is an Optional Add-on Service as defined in our Pay Monthly Mobile Agreement. The Pay Monthly Mobile Agreement shall also apply to the O2 Travel Pay service. In addition to the Pay Monthly Mobile Agreement, these terms and conditions will form part of your O2 customer contract once an eligible order for O2 Travel has been accepted by us.
O2 Travel is available to Consumer Pay Monthly customers and can be obtained as:
a. a paid subscription, with unlimited minutes and texts and data (with capped data speeds of 500 kbps) in all our O2 Travel destinations (“O2 Travel Subscription”); and / or
a free service in selected destinations only, as an offer on eligible tariffs (“O2 Travel Inclusive Zone”);
In order to benefit from access to all O2 Travel destinations, you must be registered for and opt in to an O2 Travel Subscription.
If you opt in, O2 Travel may take up to 24 hours to be applied to your account. If you choose to opt out of the O2 Travel Subscription, you will be charged our standard roaming rates. For details of these rates, please visit o2.co.uk/international. You can cancel O2 Travel at any time by providing us with 30 days' notice. Where you cancel O2 Travel, your underlying pay monthly mobile service remains unaffected and shall continue as normal.
O2 Travel is available in selected destinations and a portion of which (“Inclusive Zones”) are included in “O2 Travel Inclusive Zones”. O2 Travel destinations and Inclusive Zones may be subject to change from time to time. For more details on O2 Travel including a list of the destinations where O2 Travel is available please visit -https://www.o2.co.uk/shop/international/using-phone-abroad.
O2 Travel Daily Allowances
Your O2 Travel daily allowance (“Daily Allowance”) includes unlimited minutes and texts but excludes calls and texts to premium rate numbers. MMS is also excluded and will be charged at a domestic rate.
Daily Allowances will apply:
if you are on our old system: from midnight to midnight local time (based on the capital city of the country you're in); or
if you are on our new system: for 24 hours from: (i) the first use of any data; (ii) the first voice call you make back to the UK, including Voicemail (901) retrieval and voice calls; or (iii) the first text message sent back to the UK, whilst in your selected destination.
To find out if you’re on the new system ask us on Live Chat or over the phone.
There’s no fixed data allowance with O2 Travel, so to manage traffic (including audio and video streaming) we limit the service to 500kbps.
If travelling between countries where O2 Travel is applicable, within the same 24 hour period then the data usage, call minutes and text allowance will be based on UK time.
Any unused and assumed fair usage amount of data will not carry over to the following day.
Any unused and assumed Daily Allowances will not carry over to the following day.
Charges for O2 Travel Subscription
If you're signed up to O2 Travel Subscription a daily charge will be applied automatically on the days that you use any data whilst within your selected destination, make a voice call back to the UK, including Voicemail (901) retrieval and voice calls whilst in your selected destination or send a text message back to the UK and whilst in your selected destination. In all destinations where O2 Travel is available, the daily charge will be £6 for each day used and covers data, calls and texts in your chosen destination of travel and back to the UK.
Receiving calls and texts will not trigger the O2 Travel daily charge.
All charges include UK VAT, where applicable, unless otherwise stated.
O2 Travel is for smartphone use only and not for use via other devices.
O2 Travel is for your personal non-commercial use. If you're using it, in our reasonable opinion, for commercial purposes or contrary to your terms of service, we'll charge you our standard roaming rates or restrict your use.
Other important terms
The Pay Monthly Mobile Agreement (including your tariff terms and your airtime agreement) will continue to apply when using O2 Travel.
The O2 Travel service is variable in nature and we reserve the right to vary or amend these terms and/or the O2 Travel service at any time, subject to paragraph 8 of the Pay Monthly Mobile Agreement. Please refer to the Pay Monthly Mobile Agreement for more details on our rights to vary and (if applicable) your rights to cancel.
We may remove or discontinue O2 Travel at any time.
We reserve the right to terminate your use of O2 Travel, if you are, in our reasonable opinion, in breach of your terms of service.
These Terms and Conditions shall be governed by English law and the English courts shall have exclusive jurisdiction.