NGTS changes

From 24 November, we'll be making some changes to our Next Generation Text Service for deaf, hard of hearing and speech impaired customers.

What's changing?

We're introducing an NGTS Bolt On. And you'll now be able to make international and premium rate calls through NGTS.

Calls made through NGTS used to be free, but now they'll be charged at standard UK rates, or come out of your minutes allowance. But don't worry, to help with the changes we're offering a free NGTS Bolt On. So if you're on a tariff with a limited allowance, you'll get 100 extra minutes to make NGTS calls within the UK. And even after you've used your 100 minutes, you'll get 50% off UK calls you make through NGTS.

Whatever tariff you're on, you'll get 10% off international and premium rate NGTS calls, with the NGTS Bolt On.

What do I need to do?

We'll add the Bolt On to your account automatically, so you don't need to do anything. Get more information on charges by going to our support page.