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    Phones

    • Phones
    • Upgrades
    • Apple iPhone
    • iPhone 17
    • Android phones
    • Refurbished phones

    Tablets, laptops and dongles

    • Tablets
    • Apple iPad
    • Android tablets
    • Laptops
    • Dongles and mobile WiFi

    SIMs and Tariffs

    • Pay Monthly SIMs
    • Pay As You Go SIMs
    • Tariffs
    • International
    • Top-up
    • Essential Plan

    Accessories and more

    • Tech and accessories
    • Apple Watch
    • Smartwatches
    • AirPods
    • Great deals
    • Coming Soon

    O2 for you

    • Flexible tariffs
    • Upgrade with O2 Switch Up
    • Fair Deal for O2 customers
    • Peace of mind with O2 Insure
    • Tech news and inspiration

    Saving you money

    • Data rollover
    • Sell with O2 Recycle
    • Auto-save plans
    • Multisave discounts
    • Virgin Media and O2 benefits

    Perks and rewards

    • Priority Tickets and offers
    • Pick your O2 Extras
    • Collect Airtime Rewards
    • Perks at O2 venues
    • Pay As You Go Rewards

    Stay connected

    • Travel with EU roaming
    • Check your coverage
    • Our cutting-edge network
    • 5G is here
    • Free O2 WiFi hotspots
    • Live bigger with Volt

      Discover extra benefits
    • O2 bubbles

      See all the reasons to choose O2

      Why join O2?

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Accessibility services and support

Access for all

Additional support

If you find it difficult to access any of our services due to a disability or personal situation, we can make adjustments to help you manage your O2 account.

Or if situations such as bereavement, domestic abuse, crime and addiction have affected your ability to manage your account and payments, please get in touch, we may be able to help.

We have a special team called Access For You to assist customers with more complex ongoing needs. If you’d like us to arrange for any ongoing support or adjustments, you can let us know by contacting our customer services or asking a member of staff at your local O2 store. Alternatively, you can complete our support request form.

Requesting support on behalf of someone else

Do you care for a family member or someone else close to you and want to help them manage their account and phone bills?

If you want to make a payment, we can do that, although some restrictions will apply. But if you want to make a change or access information on the account holder’s behalf, we will need the account holder to authorise us to speak to you on the call. Or you can register as a named appointee on the account.

For more details, see our Accessibility policy.

Support with your bill

Having trouble paying your bill? Check our financial support advice.

Please get in touch with us to discuss your options. You can do this by calling 202 from your O2 phone, or by visiting our Contact us page.

Bereavement and critical illness

We have a team dedicated to supporting you in the case of bereavement or critical illness.

Contact the team Monday to Friday 8am–4.30pm on 0800 952 2302, or by email at bereavement&criticalillness@virginmediao2.co.uk

Accessibility services

We offer a range of services to enhance the accessibility of our website, services and products, including:

O2 Call Alert, easy-to-use alternative to Voicemail 901

SignVideo, a British Sign Language (BSL) interpreting service

999 BSL, a British Sign Language interpreting service for emergency calls

Relay UK, an assisted texting service for the deaf, hard of hearing or speech impaired

BT Directory Assistance, an assisted directory enquiries service

We can even help you choose an accessible mobile phone.

To find out more, see our Accessibility Policy.

Getting in touch

If you want to get more information or set up any of the services above, then just get in touch with us. You can get extra help if you have specific accessibility needs.

Online, use Live Chat to have an online conversation - you can also get a copy of the conversation if you need it.

Or you can visit any O2 store. In O2 stores you can:

  • Use a hearing loop

  • Ask for somewhere to sit down

  • Ask us to read information out for you, or write explanations down

  • Get help filling in forms

  • Ask for help setting up your phone

  • We can help you find a phone to suit your needs and get it set up for you

Use our store locator to find your nearest store and check its accessibility features.

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