Changes to MMS charges on Pay Monthly

Our Pay Monthly MMS (multimedia messages) rates are changing. Take a look below to see what's new from 14 November.

Sending an MMS will now be charged as follows:

Type of message Current Price New Price from 14 November 2016
MMS (Multimedia Messages) 40p 50p

The above changes apply to all customers on a consumer Pay Monthly tariff.

Send MMS for less

If you want to send MMS for less, then you can add our MMS Bolt-On. For £5.11 a month you get 50 picture or video messages. Find out more about the MMS Bolt On and add it to your account.


Avoiding unexpected MMS charges

You might be charged for an MMS when you thought you’d sent a text (SMS). This could be because your text has turned into an MMS.

Why does this happen?

A text might turn into an MMS for the following reasons:

  • there are pictures or attachments in the message
  • you’ve included a symbol, video, emoticon, emoji, gif, or sound clip in your message
  • you’re sending a group text
  • the message is too long
  • your message has a subject line
  • you're texting an email address.

Your phone may tell you if it’s converting a text into a MMS – so keep an eye out for this.

What can I do to stop this?

  • keep your messages within the character limit
  • remove pictures, email addresses, sounds and smileys, symbols and emojis from your messages
  • remove any attachments and subject headers from your message
  • don’t send it to an email address
  • sometimes your phone will convert a text to an MMS when you send a group message, so try sending the message individually or to smaller groups
  • if you’re on an iPhone and want to send gifs, pictures, emojis, sound clips etc. then make sure you’re on iMessage and are sending your messages over wifi or data
  • use other messaging services that work over data and wifi to send pictures or videos (if you’re using data this will come out of your monthly tariff allowance).

Whether your SMS converts into an MMS may depend on the device you’re using.

Older phones such as Nokia Symbian phones, phones manufactured prior to 2011 and the phones listed below can change a text message into a MMS if it includes certain smileys or symbols.

If you’re on an iPhone you can switch the MMS function off by going to Settings > Messages >; SMS/MMS and then turning MMS Messaging off.

If you’ve got one of the devices below, you can switch the function off. Go to Messaging > Settings > Text messages > Input mode > choose Unicode instead of Automatic.

  • Samsung Galaxy S1, S2, S3, S4
  • Galaxy Note 1, 2, 3
  • Galaxy Ace

If you’re having this issue and your device is not listed above, take a look at your device manual. You can also contact the manufacturer to find out how to switch the function off.