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O2 Drive app

Getting started

You'll need an O2 Drive policy to use the O2 Drive app. You can download it at the Google Play store and the App store. Just search for O2 Drive, or follow the links here.

Once you've downloaded the app, sign in using your My O2 details. The app will run in the background, and will use less data than a social networking app or browser. You can use your phone as normal, but you should never use your phone while driving.

Using the app

You'll need a smartphone on Android 4.0 and above, or iOS 8 and above, to use the app. If you can't get the app, you can still see important documents and manage your account online at My O2 Drive, but you won't be able to access perks, or see your driving scores.

If you get a new phone, you won’t lose all your saved journeys and data. You just need to download the app again and sign in with the same My O2 username and password.

Accessing perks

When you open the app, your perks will be shown on your homepage. Just click on the one you like and follow the prompts to redeem it.

Journey and driver scores

The O2 Drive app scoring system is based on a range of safe driving measures that we’ve developed working with driver safety experts A2om and the insurance industry. You’ll see an overall driver score after each journey. Then once you’ve driven over 250 miles you’ll see this broken down into four sections - acceleration, awareness, speed and time of day, as well as tips on how to improve. These will be updated after each journey. The more miles you drive, the more accurate your score. The higher your overall score, the safer you are driving. Please refer to our privacy policy to see how your driving data will be used.

Deleting journey information

O2 Drive customers can exclude journeys where they were a passenger or using another mode of transport within Settings, and Journeys.

Hiding journey information

You can also hide your score within Settings, and Display Driving Data.

Recording journeys

As long as the app is running in the background your journeys should be recorded.

Your driving score is based on GPS location data which works out your acceleration, harsh braking, speed and the time of day you are travelling. GPS data is only used to ensure you are driving and not a passenger on a train for example.

Problems with the O2 Drive app

If your app isn't working properly, check you have a data connection (via a mobile data connection or wifi). Try checking another app to make sure your connection is working. If you can't sign in, check that you've created your My O2 account.

If your data isn't updating, make sure you’re connected to wifi. We use wifi to upload your journeys so that we don't eat into your data allowance.

If you still can't use the app, your journeys aren't updating, or you get an error message try again later. It could be that you have no connection or our service is temporarily down. If the problem continues, call us on 0330 018 0802.

Garage Assistant

Garage Assistant is included as part of O2 Drive. It's designed to help you maintain and look after your car. It covers everything from MOTs and annual servicing, to tyres and batteries. So if your car needs a service, MOT or a problem looked at, call Garage Assistant. We'll speak to a local garage and agree a price for you. We'll make sure the work to be carried out is necessary and guarantee parts and labour for 12 months. We even get you a discount, so you save money and get peace of mind.

To use Garage Assistant, simply click to call from the O2 Drive app, or dial 0800 7818092.

How does it work?

Simply call the Garage Assistant team and tell them what you need. They'll give you an indicative quote for the cost of the work and, if you want to proceed, they'll find you the most suitable garage in the postcode that suits you. Don't worry, we won't let the garage do any more work than agreed. If there is an additional cost we'll contact you to let you know and won't go ahead until you say so.

Garage Assistant is provided by CLM Fleet Management on behalf of O2 Drive. CLM is a specialist in managing car servicing, maintenance and repairs.

Problems with Garage Assistant

If you've got any complaints or issues with Garage Assistant, call the team on 0800 781 8092.

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