Mobile insurance

We've got you covered

With O2 Insure, you can relax

Phones are personal. Because they’re no longer just our phones. They’re our cameras. Diaries. Alarm clocks. Photo albums. Music players. Cab finders. They’re just about everything. So if your phone’s ever out of action, “everything” goes with it.

That’s where O2 Insure can come to the rescue. If your phone gets damaged, lost or stolen, you can use O2 Insure next day exchange or replacement service*. Keeping you connected no matter what.

Our policies extend worldwide, so whether you’re at home or soaking up the sun on a faraway beach, you’re covered. We also cover up to £300 for any accessories bought from O2 damaged at the same time as your device.

Next-day Exchange/Replacement service

If you damage your phone you can opt for our fast-fix exchange service to get a replacement the next day*. Or save money by choosing the return option – you’ll pay a lower excess charge while you wait for your phone to be repaired or replaced (between 3-5 days).

O2 Insure – Damage Cover

This covers you for life’s little accidents. Like a smashed screen on the pavement. Our Damage Cover policy meets the needs of someone wishing to cover their mobile device against accidental damage.

What does it cost?

The replacement cost of your device determines the monthly premium and the excess charge payable if you make a successful claim. We’ll tell you which is the right price when you buy your mobile or speak to an advisor.

Monthly premium £3 £5 £6 £7.50 £9.00
Standard Excess (3-5 day service) £10 £20 £30 £40 £60
Next-day Exchange excess  £25 £45 £60 £70 £90

 

 



Premium and excess charges apply for policies purchased from 28 June 2018. For cover purchased before this date please refer to relevant terms here.

O2 Insure – Full Cover

Dropping your phone. Leaving it on the bus. Finding it missing from your gym bag. We cover all of that. Our Full Cover policy meets the needs of someone wishing to cover their mobile device against theft, loss or accidental damage.

What does it cost?

The replacement cost of your device determines the monthly premium and the excess charge payable if you make a successful claim. We’ll tell you which is the right price when you buy your mobile or speak to an advisor.

Monthly premium £6 £8.50 £10 £12.50 £15.00
Standard Excess (3-5 day service) £10 £20 £30 £40 £60
Next-day exchange/replacement* excess (Exchange Service* plus loss & theft) £25 £45 £60 £70 £90



 


 

Premium and excess charges apply for policies purchased from 28 June 2018. For cover purchased before this date please refer to relevant terms here.

Important information

*Next-day exchange or replacement applies to valid claims submitted before 7pm on a weekday. Excludes Sundays and public holidays. Not available in Northern Ireland or selected postcodes in Scotland, Highlands, Guernsey, Isle of Man, and Scilly Isles.

For full details of what you are covered for and any exclusions that may apply please read the terms and conditions of your O2 insure policy. Replacement devices may be from refurbished stock that has been tested and is fully functional.  You can cancel within 14 days of receiving your policy documents and will not be charged provided you have not made a claim. After this period you may cancel by giving 30 days notice. O2 Insure is underwritten by Telefónica Insurance S.A. UK Branch.

How do I buy O2 Mobile Insurance?

Check out the insurance policies and prices to find the package that's right for you. You can add insurance on the Extras page, before you complete your order. Or simply ask in–store or call O2 Customer Services.

How do I cancel O2 Mobile Insurance?

Your rights: Unless the policy is free, you can cancel it within 14 days of receiving your policy documents and you won’t be charged as long as you haven’t claimed. After this period you can cancel the policy giving 30 days’ notice. You may have to pay a premium for the time you were covered by the insurance. Please refer to the full terms, conditions and exclusions of your O2 insurance policy.

What you need to know
  • Once you buy or upgrade to a new mobile, you've got 28 days to get O2 insurance
  • You have to be with O2 and over 18 to get one of our insurance policies
How to submit a claim

Just call O2 customer services on 202 free from your O2 mobile or 03448090202 (uk standard rate). You may be asked to fill out a claim form.

Access your T's and C's

Check the details of your policy here

Our insurers

For policies purchased after 1 March 2011

O2 Mobile Insurance is underwritten by Telefónica Insurance S.A. UK Branch
Their UK address is: 260 Bath Road, Slough, Berkshire, SL1 4DX.
Their Registered UK Number is FC029774.

For policies purchased before 1 March 2011

These policies are underwritten by ACE European Group Ltd.
Their UK address is: 100 Leadenhall Street, London, EC3A 3BP.
Their Registered UK Number is 1112892.

 

O2 Mobile Insurance underwritten by Telefónica Insurance SA UK Branch 260 Bath Road, Slough, Berkshire SL1 4DX. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority (Reference Number 718822) and the Prudential Regulation Authority, registered in UK No. FC029774. O2 Mobile Insurance must be taken within 28 days of purchasing. Terms apply, visit o2.co.uk/terms