With O2 Mobile Insurance, you can relax
We've designed a range of policies to be clear and simple to use. So when something happens, we'll get you back up and running. Quicker and easier.
Get your claim sorted. Faster
Just call O2 customer services to submit a claim. You might be asked to fill out a claim form. Unlike some other policies we send you a replacement phone, so you can be back on track quickly.
Here's a summary of what you get from O2 Mobile Insurance on policies bought since the 1st March 2011. Your policy is dependent on the handset you have – but contact O2 Customer Service if you have any questions.
Mobile insurance cover
|Monthly price||£3 – £4.50||£5||£7||£6 – £7.50||£10||£12.50||£15|
|Damage (inc. water damage)||X||X|
|Unattended loss from a secure premises|
|Accessories||Up to £300||Up to £300||Up to £300||Up to £300||Up to £300||Up to £300||Up to £300|
The policy is dependent on the value of your handset
Damage cover options
|Benefit||Screen Replacement Cover||Accidental Damage Cover||Accidental Damage Cover|
|Accidental damage (inc. water damage)||X|
|Claim limit||One claim in a 24 month period||Unlimited||Unlimited|
|Accessories||X||Up to £300||Up to £300|
- How do I buy O2 Mobile Insurance?
Check out the insurance policies and prices to find the package that's right for you. You can add insurance on the Extras page, before you complete your order. Or simply ask in–store or call O2 Customer Services.
- How do I cancel O2 Mobile Insurance?
Your rights: Unless the policy is free, you can cancel it within 14 days of receiving your policy documents and you won’t be charged as long as you haven’t claimed. After this period you can cancel the policy giving 30 days’ notice. You may have to pay a premium for the time you were covered by the insurance. Please refer to the full terms, conditions and exclusions of your O2 insurance policy.
- What you need to know
- Once you buy or upgrade to a new mobile, you've got 28 days to get O2 insurance
- You have to be with O2 and over 18 to get one of our insurance policies
- How to submit a claim
Just call O2 customer services to submit a claim. You might be asked to fill out a claim form.
- Access your T's and C's
Check the details of your policy here
- Our insurers
For policies purchased after 1 March 2011
O2 Mobile Insurance is underwritten by Telefónica Insurance S.A. UK Branch
Their UK address is: 260 Bath Road, Slough, Berkshire, SL1 4DX.
Their Registered UK Number is FC029774.
For policies purchased before 1 March 2011
These policies are underwritten by ACE European Group Ltd.
Their UK address is: 100 Leadenhall Street, London, EC3A 3BP.
Their Registered UK Number is 1112892.
O2 Mobile Insurance underwritten by Telefónica Insurance SA UK Branch 260 Bath Road, Slough, Berkshire SL1 4DX. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority (Reference Number 718822) and the Prudential Regulation Authority, registered in UK No. FC029774. O2 Mobile Insurance must be taken within 28 days of purchasing. Terms apply, visit o2.co.uk/terms