Set up an eSIM using a QR code

 

When you request an eSIM, we’ll send you a free eSIM pack to help get you connected quickly.


Your eSIM pack will contain a QR code for you to scan with your device’s camera, which will recognise the code and begin the setup process automatically.

eSIMs on Android – FAQs

Can I reuse my QR code?

Yes – after you download an eSIM with a QR code, you can use that QR code two more times to download your eSIM to the same device.


Can I use my QR code with another device?

No – you can only download your eSIM once using a QR code. This helps keep your eSIM safe and stop anyone else from using it.

 

If you upgrade and change your device, and you want to move your number across, you’ll need to order a new eSIM pack.


I’ve accidentally deleted the eSIM from my device – what do I do?

Don’t worry if you’ve accidentally deleted your eSIM – you can download it again by following the instructions on the eSIM pack it came with.


If you don’t have your eSIM pack anymore, pop into an O2 store or get in touch to ask for a new one.


More about eSIMs on Google Pixel

What if my device’s camera is damaged and I can’t scan a QR code?

If your Google Pixel’s camera is damaged, you can download your eSIM manually. Here’s how:

 

  1. Make sure your Google Pixel is connected to WiFi
  2. Find the manual activation code in your eSIM pack. It’ll be underneath the QR code – it’s split into blocks of 4 characters
  3. When the ‘Scan QR code from network’ screen is open, select ‘Need help’. Navigate through the ‘Help adding a network’ screen until you find the ‘Having trouble scanning your QR code’ section. Tap ‘Enter it manually’, and you’ll be taken to the ‘Add network provider’ screen
  4. Next, enter everything exactly as shown below. Don’t press ‘Continue’ until you’re prompted to do so:
    • Start by typing: 1$
    • Then type: cel.prod.ondemandconnectivity.com
    • Then type: $
    • Finally, enter the activation code on your eSIM pack. Make sure to type it without any spaces and pay attention to any capitalisation, as it’s case-sensitive.
    • Tap ‘Continue’
  1. If everything’s correct, you’ll see a screen that says, ‘Use O2 UK?’. Tap the ‘Activate’ button to activate your eSIM profile
  2. If you get an error, try entering the details above again and check you’ve typed them correctly. If you still can’t get it to work, pop into an O2 store or get in touch

If I have both a plastic SIM and an eSIM on my Google Pixel, can I use two mobile numbers?

With Google Pixel 6 and newer Pixel phones, you can use two eSIM profiles at the same time.

 

If you have an older Google Pixel, check with Google for more information.


What should I do before returning or repairing my Google Pixel if I use an eSIM?

If you’re returning your Google Pixel for repair or replacement, it’s best to request a replacement eSIM (or plastic SIM) so you can use your current mobile number on a temporary phone.


Then, move your current mobile number over to your replacement eSIM or SIM and back up all the files, data, and media on your Google Pixel before you send it off. You’ll also need to:

  1. Back up your phone’s data to your Google account
  2. Make sure you know your Google account details
  3. Plug your phone in to charge and keep it plugged in during the factory reset
  4. Open your phone’s Settings app
  5. Tap ‘System’, then ‘Advanced’, then ‘Reset options’
  6. Tap ‘Erase all data (factory reset)’. Check that the box to ‘Erase downloaded sims’ is ticked and tap ‘Erase all data’. If needed, enter your pin, pattern or password
  7. Tap ‘Erase everything’ to erase all data from your phone’s internal storage
  8. When your phone has finished erasing, pick the option to ‘Restart’ 

This will remove all the content on your phone so that it’s ready to return to us.


More about eSIMs on Samsung devices

What if my device’s camera is damaged and I can’t scan a QR code?

If your devices camera’s damaged, you can download your eSIM manually. Here’s how:

  1. Make sure your Samsung is connected to WiFi
  2. Find the manual activation code in your eSIM pack. It’ll be underneath the QR code – it’s split into blocks of 4 characters
  3. On the ‘Add mobile plan’ screen, select ‘Add using activation code’. Next, enter everything exactly as shown below. Don’t press ‘Continue’ until you’re prompted to:
    • Start by typing: LPA:1$
    • Then type: cel.prod.ondemandconnectivity.com
    • Then type: $
    • Finally, enter the activation code on your eSIM pack. Make sure to type it without any spaces and pay attention to any capitalisation, as it’s case-sensitive
    • Tap ‘Continue’
  1. If everything’s correct, you’ll see a screen that says, ‘Use O2 UK?’. Tap the ‘Activate’ button to activate your eSIM profile.

If you get an error, try entering the details above again and check you’ve typed them correctly. If you still can’t get it to work, give us a call on 202 from an O2 mobile, or 0344 809 0202 from another number.


If I have both a plastic SIM and an eSIM on my Samsung device, can I use two mobile numbers?

Yes, you can use two mobile numbers and have two different mobile plans at the same time, if you have a Samsung device with an eSIM and plastic SIM.

 

You can also do this if you have a Samsung device that supports two active eSIMs.


What should I do before returning or repairing my Samsung device if I use an eSIM?

If you’re returning your Samsung for repair or replacement, it’s best to request a replacement eSIM (or plastic SIM) so you can use your current mobile number on a temporary device.


Then, move your current mobile number over to your replacement eSIM or SIM and back up all the files, data, and media on your Samsung before you send it off. You’ll also need to:

  1. Backup your device’s data to your Google account
  2. Make sure you know your Google account details
  3. Connect your device to charge and keep it plugged in
  4. Open ‘Settings’
  5. Tap ‘General management’, then ‘Reset’
  6. Tap ‘Factory data reset’. Read all the information displayed about what will be deleted, and make sure you have everything backed up.
  7. At the bottom of the screen, there’s an option to include eSIMs. Tap the ‘All eSIMs on your device will be erased...’ button, then tap ‘Reset’. If needed, enter your pin, pattern or password
  8. Confirm the reset by tapping ‘Delete all’
  9. When your device has finished the factory reset process, you’ll be taken to the initial setup screen.

This will remove all the content on your device so that it’s ready to return to us.


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