Our network is a winner
We’re pleased to announce that we won Best Network Coverage in the uSwitch Mobile Awards 2019. It’s the second year in a row that we’ve won the award. And we couldn’t be prouder, as we’re working hard to keep our customers connected.
uSwitch uses real customer satisfaction survey data as a key factor to determine their winner, which means that our customers have played a huge part in us being awarded Best Network Coverage. It makes us happy to know that you’re happy.
We also won Best Network Performance at the Mobile News Awards 2019. The award is judged using independent data about our network, compared with Vodafone, EE and Three. It takes the top scores for network speed, coverage and reliability in the top 10 UK cities last year, as measured by Global Wireless Solutions (GWS), Yboo and RootMetrics. These scores are combined to give an average weighting across all the measures. We were ahead in both the GWS and Yboo tables.
Global Wireless Solutions (GWS) also awarded us the Best Network for Reliability in 2018. They tested the network for reliability across the country, and worked with YouGov to conduct focus group sessions, and combined these results to get a final score. We were found to be the most reliable network in most of the cities and towns tested.
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We’re Europe’s admired telecommunications company
We were ranked the most admired telecommunications company in Europe by Fortune 2019 and 2018. And we climbed a spot to the second most admired telecommunications company in the world. Executives believe that Telefonica is the best operator in Europe in terms of innovation, use of assets, equipment management and management quality. And we scored highly for our quality of products, services, social responsibility, financial soundness and long-term investment value.
We won best recycling service in 2017
We’ve recycled over 2 million devices and paid out over £150 million to customers, through O2 Recycle. So it’s no surprise that we were named the best recycling service by Mobile Industry Awards in 2017. We run the most integrated trade-in scheme in Europe by a mobile network operator. Our customers can check how much their device is worth in My O2, so it’s easy for them to make a decision. Judges said that “O2 has taken the basics of recycling and executed brilliantly and consistently across a large complex business.”