Our network is a winner
We’re pleased to announce that we won Best Network Coverage in the uSwitch Mobile Awards 2019. It’s the second year in a row that we’ve won the award. And we couldn’t be prouder, as we’re working hard to keep our customers connected.
uSwitch uses real customer satisfaction survey data as a key factor to determine their winner, which means that our customers have played a huge part in us being awarded Best Network Coverage. It makes us happy to know that you’re happy.
Want to join our award winning network? Visit our shop.
We've got the hat-trick
For the third year in a row, UK consumers have scored our website higher than the likes of Apple, John Lewis and the BBC, awarding us overall winner of Website of the Year, yet again.
We were ranked against 228 websites across 20 industries on four elements: content, navigation, design and recommendation intention.
The award ties in with the end of a three year transformation programme which has seen a complete redesign of our homepage, shop and help and support pages, an improved checkout journey, and an overall better user experience.
But our effort and investment doesn't stop there. We're continually understanding what our customers need and improving the website to deliver that. In fact, the team has a backlog of 150 new ideas to work through next year.
Thanks to everyone who voted for our website.