Our network is a winner


GWS award logo

Leading independent network benchmarking organization, Global Wireless Solutions (GWS), have awarded us the Most Reliable Network for the last three years following their nationwide performance tests (2018-2021).

Their complex testing methodology compares the main network operators across the UK in extensive drive testing across the country. They also work with YouGov and Censuswide to conduct customer research and then combined these results to get a final performance rating.

We were found to be the most reliable network in most of the cities and towns tested in each of the years they tested.

In 2021, we were awarded Network of the Year at the Mobile Industry Awards, for going above and beyond to provide our customers with a top-class network experience, celebrating innovation, customer care, and technical excellence.


We also won Best Network Performance at the Mobile News Awards 2020 and 2019. The award is judged using independent data about our network, compared with Vodafone, EE and Three. It takes the top scores for network speed, coverage and reliability in the top 10 UK cities last year, as measured by Global Wireless Solutions (GWS), Yboo and RootMetrics. These scores are combined to give an average weighting across all the measures. We were ahead in both the GWS and Yboo tables.

Want to join our award winning network? Visit our shop.

Fortune and Mobile Industry Awards logos

We’re Europe’s admired telecommunications company

We were ranked the most admired telecommunications company in Europe by Fortune 2019 and 2018. And we climbed a spot to the second most admired telecommunications company in the world. Executives believe that Telefonica is the best operator in Europe in terms of innovation, use of assets, equipment management and management quality. And we scored highly for our quality of products, services, social responsibility, financial soundness and long-term investment value.

We won best recycling service in 2017

We’ve recycled over 2 million devices and paid out over £150 million to customers, through O2 Recycle. So it’s no surprise that we were named the best recycling service by Mobile Industry Awards in 2017. We run the most integrated trade-in scheme in Europe by a mobile network operator. Our customers can check how much their device is worth in My O2, so it’s easy for them to make a decision. Judges said that “O2 has taken the basics of recycling and executed brilliantly and consistently across a large complex business.”

With O2 Recycle, you can get up to £400 for your old phone, even if it's damaged. To find out how much your old phone is worth, click here.

Find everything you need