Our 4G Phone Promise

Introducing 4G Phone Promise

Customers who bought an iPhone 5 from O2 between September and 31 March 2013 can upgrade during their contract to get their hands on a new phone any time they want.

Not only that, we'll help you fast track the process and make it even more affordable to upgrade by chipping in 25% of the cost of your remaining line rental.

Plus as we offer the best prices on O2 Recycle with a price match guarantee you could get up to £280 when you recycle your iPhone 5.

How it works

It's easy. Whenever you're ready to pick your new phone we'll discount 25% off your remaining line rental charges.

Plus as we offer the best prices on O2 Recycle with a price match guarantee and you could get up to £280 when you recycle your iPhone 5 depending on your model.

More about our 4G Phone Promise

What do I need before I can upgrade?

  • You can upgrade in contract as long as you bought your iPhone 5 between 21 September 2012 and 31 March 2013
  • You choose a new phone on a Pay Monthly contract
  • You pay the charge in one go, on a debit or credit card
  • Once you upgrade you can't go back to your old contract and your old allowances won't roll over

How we work out the cost

It depends on how many full months are left on your contract, and how much your tariff costs a month. To keep things simple, we don't include the cost of any Bolt Ons (such as data) or Extras (such as insurance).

Let's say you take an iPhone in November 2012 on our best ever £36 On&On tariff. Then in August 2013 you see a new phone you just have to have so you decide to use your 4G phone promise:

Monthly line rental £36.00
Months left on your contract 15
Line rental to pay £540.00
4G price Promise Discount 25%
Discounted line rental £405.00
O2 recycle for an iPhone 5 16GB* £265.00
Fee to pay £140.00

After our discount and using O2 Recycle that's almost 75% of the normal buy out fee covered.

So that you can get your hands on the latest hardware and when O2 4G launches in your area.

* Forecast for iPhone 5 16GB in August 2013 – subject to change

FAQs: Our 4G Phone Promise

  • How much will it cost?

    It depends on your tariff. Text UPGRADE to 21602. We'll text you back telling you how much your upgrade will be. Or you can check in My O2.

  • How is this different from the early upgrade built into my tariff?

    Getting an early upgrade depends on what tariff you're on and can be from 1 to 6 months early. With our 4G Phone Promise you can upgrade anytime - even when you're in contract.

  • Do I have to get a new contract?

    Yes, you'll need to sign up to a new handset contract of the same monthly tariff cost or you can trade up.

  • Can I add the cost of the upgrade to my bill?

    No - you can only pay with a debit or credit card. In order to start your new contract you need to have completely finished your existing one and your 4G Phone Promise upgrade fee will enable you to do that.

    Don't forget this is a one-off non-refundable charge based on your monthly tariff and we’ll give 25% off too.

  • If I change my mind, can I go back to my old contract?

    No. the offer will allow you to finish your old contract and start a new one. But if you're not happy with your choice of handset then you can swap it for a different one within 7 days. If you want to cancel your new agreement before the contract end date, you'll have to pay a termination fee based on your monthly line rental.

  • Can I use 4G Phone Promise to leave O2 early?

    No. this will only allow you to take a new contract with O2.

  • Do I have to recycle my old phone?

    No, but we'll be offering some fantastic prices to help you cover the cost of your upgrade.

  • Why do you pay 25% of the cost? What's the catch?

    There's no catch. It's our way of saying thanks for choosing us. We won't be providing you a service on your old contract if you cancel early, so we'd like to offer you some money off.

  • Will this offer run out?

    Any customer who gets iPhone 5 from 21 September 2012 to 31 March 2013 will be eligible for our 4G Phone Promise. We might amend this offer. Check the website for details.

O2 Tracks

Music. Sports. Gaming. All the things that make your heart sing. With glorious 4G.

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O2 Recycle

Recycle your old mobile or other gadgets online with O2 and make some money. We'll send you a cheque or pay cash into your bank account.

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O2 Gurus are here to help for free: online, in our shops and on the phone.

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