OTAC Scams | Staying Safe from Authorisation Code Fraud
OTAC scams are the latest kind of fraud to watch out for
Here’s what you need to know about one-time authorisation code (OTAC) fraud – plus, how to stay safe from scams in general.
We’ll never... call and ask for your OTAC or bank details
If anyone calls claiming to be from O2 and asking for a code that’s been sent to you, even if it’s to secure a great deal, hang up. It’s a scam.
We’ll never...tell you to ignore security warnings
Security warnings are there for a reason – to help keep you safe. Genuine O2 employees will never ask you to disregard them.
We’ll never... get angry if you want to hang up and call us back
If you have any suspicion that you might be speaking to a scammer, the best thing to do is hang up and call us back by dialling 202 from your O2 phone. If it’s really us, we won’t mind.
We’ll never... pressure you into making a quick decision
Scammers will try to get you to act before you’ve had a chance to think about what’s going on. If you start hearing things like “this is a limited one-time offer” or “you need to give me an answer right now” – hang up.
And we’ll never… ask you to pay to return a device to us
Fraudsters often try to convince victims they’ve been sent the “wrong device” and trick them into sending it back to their address. We provide pre-paid labels for device returns and only ever to the official O2 returns address, which is O2 Returns Centre, Communication House, Vulcan Road North, Norwich, NR66AQ. If you’re asked to pay for return shipping, it’s a scam.
What to do if you think you’ve been contacted by a scammer
STOP: If someone calls you out of the blue claiming to be from O2, pause and think. Does it feel right? Are you being asked to share an authorisation code or personal data? If you have any doubts, hang up and call us back on 202, free from your O2 phone.
SEND to 7726: Think you may have spoken to or received a text from a scammer? Don’t ignore it; forward it on to 7726. We can block the number and shut down similar scams faster in future.
SPEAK OUT: Let friends and family know about the scam. By telling others, you can help keep them safe and ensure they’re never caught off guard.