Your O2 Drive policy
Help and support
Help with your O2 Drive policy | Help & Support | O2
Quotes for existing O2 customers
Your quote is determined by factors like your postcode, car type, driving experience and no claims discount. But if you're already with O2 on a consumer tariff, we’ll use your information to try and help get you a better quote. This will be based on things like how long you’ve been with O2, your payment history and your device.
We'll know if you're an O2 customer, as you'll be asked to provide your mobile number when you get a quote. As well as this, by using the mobile signal from your O2 phone, we can see how, where and when you usually drive to build up a pattern of your journeys. And give you a price personal to you and your driving habits meaning we may be able to offer you savings too.
It doesn't matter if you're not with O2, we’ll still try our hardest to find you the best quote possible.
Your policy documents will be available at My O2. If you don't have a My O2 sign in, or have forgotten your details click here.
How to submit your proof of no claims discount
If you want to email us, scan your documents and save the files as jpeg, pdf or png – just make sure the image is clear and we can read all the information we need. Then attach the files and email us at NCD@drive.o2.co.uk. Make sure you include your policy number in the email too.
We can't accept encrypted files, Skydrive attachments or links to previous insurer's websites.
If you want to post your documents to us, send the originals or scanned copies to:
Unit 25 Tresham Road
Send us your renewal notice or a letter from your last insurer. If the renewal notice is for a different vehicle than the one you’re insuring with us, we’ll also need documents to confirm that policy has ended.
The proof needs to be from the last two years, and it needs to show:
- your last policy’s expiry date
- any claims or losses in the last five years
- the name of the driver who earned the no claims discount
- the number of years’ no claims discount.
We can’t accept no claims earned on a van or from an overseas insurer.
If the proof is from a company vehicle
Please send us a letter on company headed paper, showing:
- the type of vehicle (we can’t accept no claims earned on a van)
- the dates the driver started and stopped using the vehicle
- details of any claims or losses in the last five years
- whether the driver had sole use of the company vehicle.
If you need to add or remove a driver, go to My O2 Drive
Optional extras such as breakdown cover are available at an additional charge. Terms, conditions and exclusions apply - see policy documents for full details.
Making a claim
To make a claim under your car insurance policy, call the Claims Helpline on 0330 018 8802. You must not settle, reject, negotiate or agree to pay any claim without our written permission. Full details of how to claim are included in the policy documentation.
Tracking your claim
When you first reported your claim, you would have been given a number for the insurer. This is the number you should use for any queries relating to your claim. If you’ve lost this number, call the claims number shown in the Contact Us link in O2 Drive, or in your main policy documents. Select the option for claims already reported. You'll then need to select the name of your insurer from the list provided, which can be found in your policy documents.
If you need any more help tracking your claim, call the O2 Drive team on 0330 018 8802.
Cancelling your policy
If you want to cancel your policy, call us on 0330 018 0802. Our contact details are on the reverse of your Certificate of Motor Insurance.
Getting help with your policy
For help with new quotes call us on 0330 018 3302, or for an existing policy, call us on 0330 018 0802.
Calls to 03 numbers will cost the same as other standard fixed line numbers (starting 01 or 02), and may be included in your call package depending on your service provider.
On O2 tariffs they are included as part of any inclusive or free minutes allowances.
Calls from abroad cost the same as calls to a normal landline number from abroad.
Making a complaint
If you'd like to register a complaint, call us on 0330 018 0802 or write to us at:
The Customer Relations Manager,
If we can't settle your complaint, or you’re not happy with the final response, you may be entitled to refer it to the Financial Ombudsman Service. For more information please go to www.financial-ombudsman.org.uk