Awards

About us

We've got the hat-trick

Awards

For the third year in a row, UK consumers have scored our website higher than the likes of Apple, John Lewis and the BBC, awarding us overall winner of Website of the Year, yet again.

We were ranked against 228 websites across 20 industries on four elements: content, navigation, design and recommendation intention.

The award ties in with the end of a three year transformation programme which has seen a complete redesign of our homepage, shop and help and support pages, an improved checkout journey, and an overall better user experience.

But our effort and investment doesn't stop there. We're continually understanding what our customers need and improving the website to deliver that. In fact, the team has a backlog of 150 new ideas to work through next year.

Thanks to everyone who voted for our website. The fight is now on to retain our crown for a fourth year.

No.1 for Pay As You Go and Customer Service Satisfaction

Awards

We've been ranked Number 1 Network for Customer Service Satisfaction by Ofcom, seven times in a row. And we're proud to announce we won Best Pay As You Go Network in the uSwitch Mobile Awards 2017.

We want you to be able to get in touch with us as quickly and easily as possible. So we've increased the number of people supporting you over Live Chat and on our social media channels. We invest in new technology, and work hard on improving your experience online - including My O2. All while we continue to offer the best support we can in store and over the phone.

Read the reports

We’re working hard to keep our Pay As You Go customers happy. That’s why uSwitch named us the Best Pay As You Go Network. They liked our Big Bundles, for people who want to pay a set amount for their data, minutes and texts. They were impressed with our rates for international calls, along with our regular double data offers. And, of course, our Priority app was the icing on the cake, offering freebies and exclusive discounts to everyone on O2.

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