Health & Safety

About us

Personal health

When using a mobile phone for texting or playing games:

  • Do not grip the phone tightly
  • Press the buttons lightly
  • Make use of the special features in the handset which minimise the number of buttons which have to be pressed, such as message templates and Predictive Text
  • Take lots of breaks to stretch and relax

However, if symptoms such as persistent or recurring discomfort, pain, throbbing, aching, tingling, numbness, burning sensation, stiffness are experienced, do not ignore these warning signs - promptly see a qualified health professional. The O2 helpline is 08705 214000 or 100 from an O2 mobile phone.

Your personal safety

Although most people in the UK have mobile phones, they are still very much a target for thieves. We've put together a few tips to help you keep safe while using your mobile phone.

  • Always set up your mobile phone with PIN protection and, if you are unfortunate enough to have your mobile phone stolen, remember to call us as soon as you can, and we’ll bar your number
  • Keeping your mobile phone separate from your purse, bag or wallet is also important. When people are mugged for their money it is an advantage for the thief to steal your mobile phone, leaving you unable to use it to call for help
  • Be discreet. Most thieves are opportunists and will steal any items of perceived value. Consider buying a plain black case for extra concealment in public. It’s also worth using hands free earpieces - your mobile phone can be concealed and, both your hands are free
  • Don’t draw attention to yourself. In public, switch the ring tone off and use the vibrate alert instead

Alternatively, allow calls to go through to your messaging service. That way you can choose not to answer a call, and ring back at a time you feel more secure. Many people now use texting as a discreet way to let friends know where they are and where they are going, particularly if they feel vulnerable. Leaving a Voicemail 901 message can also help. That message could make a huge difference if things do go wrong.

According to the Home Office, the chance of being a victim of violent crime is low. Nevertheless, there remains a small chance that you or someone close to you could become the victim of an attack. By taking some sensible precautions, we believe you can reduce your chances of standing out as a target.

Safer driving

Virtually indispensable for many, we all recognise the vital role your mobile phone can play in many kinds of emergency, while their convenience and ease of use is good news, both for socialising and business productivity. At O2 we're naturally great believers in the benefits of fast, efficient communications that reward your attention wherever you are. But, and it is a big but, we really don't want you to talk yourself into trouble.

At O2, we'd ask for your support to bring an end to the potentially dangerous situation that occurs when a motorist tries to drive and make a mobile phone call at the same time. Not only is this dangerous, it is also illegal. On 1st December 2003, it became an offence to hold or cradle in your neck, a mobile phone at any point during the set up, making or taking of a phone call, text message or any other data related communication. The use of fully-installed hands free car kits is permitted, as is the use of other hands free accessories.

Follow these simple guidelines and you can enjoy the benefits of being in touch while you travel safely:

  • Never use a handheld mobile phone or communications device for any reason while driving
  • Use Voicemail 901 wherever possible by switching off your mobile phone and listen to your messages when you are safely parked
  • If you have to make a hands free call, make sure it is safe to do so and keep it brief
  • Never send or read text messages while driving
  • End hands free calls that become difficult, distracting or stressful immediately

When in doubt, switch it off.