Upgrade on O2

Time for a shiny new phone or tablet? Simply pay off your Device Plan and upgrade with no upfront cost.

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Upgrade your phone or tablet

Ready for a new phone? If you’re on O2 Refresh, you can upgrade early with nothing to pay upfront. Simply pay off your Device Plan as soon as you like, and choose the new phone or tablet you want.

Not sure if you’re due an upgrade? Sign in to My O2 to see your options.

With our custom plans, you’re in control

If you’re upgrading to a new phone or tablet, you can design a plan to suit your needs. Choose how much to pay upfront, and spread the balance for up to 36 months to keep the cost down – or choose as little as three months if you want to pay it off quicker. Then, simply pick your data allowance to finish building your customised plan. You can even change it every month if that’s your style. Find out more about custom plans.

Great upgrade deals

Why O2?

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Breathe it all in

Connect with the people you love. Discover experiences that make you feel alive. And enjoy everything the world has to offer, through the power of technology.

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My O2

Keep tabs on your account from your mobile. Sign in to check your allowances, add Bolt Ons and see your upgrade options.
 

Sign into My O2

Priority

Find offers and experiences, every day. With perks, prizes and surprises from the free priority app.
 

Go to priority

O2 Family

Parenting is hard. Full of #IsItAlright questions and challenges. So we’ve put together some unique tools and service to help.


Find out more

O2 Gurus

Got a question about your phone, tablet or O2 account? Our expert Gurus are here to help.

 

Meet the O2 Gurus

FAQs

When can I upgrade?

If you’re on Pay Monthly, you can upgrade as soon as you’ve paid off your phone. Want to upgrade early? You can pay off your Device Plan anytime if you’re on O2 Refresh, then you’re free to get your new phone.

When will my new device be delivered?

If you order your device by midnight, you’ll get free next working day delivery to non-remote locations. Or you can order online and collect in store the same day, depending on stock and staff availability. Want to pick your own delivery slot? See our delivery options.

What are custom plans?

Our custom plans put you in control. Choose how much to pay upfront, and spread the balance for up to 36 months to keep the cost down – or choose as little as three months if you want to pay it off quicker. Then, simply pick your data allowance to finish building your customised plan. You can even change it every month if that’s your style. Find out more about custom plans.

How do I sign in to My O2?

You can sign in to My O2 online or get the My O2 app. If you’re on Pay Monthly, we’ll set up your My O2 account automatically. You just have to enter the username and password we gave you when you joined O2. If you’re on Pay As You Go, you’ll need to create an account first.

How do I get in touch if I need help?

You can get in touch over webchat, over the phone or through the O2 Community.