We’ve been awarded Best Network for Reliability 2021 and Best Network Performance 2020 by Mobile News.
Check out your upgrade options. We’ve got loads of shiny phones and tablets to choose from.
Ready for a new device? If you’re on O2 Refresh, you can upgrade early with nothing to pay upfront. Just pay off your Device Plan as soon as you like and choose the new phone or tablet you want. And with our custom plans, you can design your new plan to suit your needs.
If you’ve got O2 Switch Up, you can swap your current phone for any of the latest and greatest, or for one you’ve been eyeing up for a while, every 90 days. It doesn’t matter how long you’ve got left on your current contract – we’ll pay it off for you.
If you're a Carphone Warehouse customer, you won’t be able to upgrade your O2 contract through them anymore. The good news is you can do it all with us. Find out more.
Not sure if you’re due an upgrade? Sign in to My O2 to see your options.
Our contract with Carphone Warehouse ended on 31 March 2020, so you won’t be able to upgrade your O2 contract through them anymore. The good news is you can do it all with us. And now that we’re looking after you directly, we believe we’ll be able to bring you better value and service. If you’re a Carphone Warehouse customer and you’re ready for a new phone, call us on 0808 002 0202 for exclusive deals.
If you’re on Pay Monthly, you can upgrade as soon as you’ve paid off your phone. Want to upgrade early? You can pay off your Device Plan anytime if you’re on O2 Refresh, then you’re free to get your new phone.
If you order your device by midnight, you’ll get free next working day delivery to non-remote locations. Or you can order online and collect in store the same day, depending on stock and staff availability. Want to pick your own delivery slot? See our delivery options.
Our custom plans put you in control. Choose how much to pay upfront, and spread the balance for up to 36 months to keep the cost down – or choose as little as three months if you want to pay it off quicker. Then, simply pick your data allowance to finish building your customised plan. You can even change it every month if that’s your style. Find out more about custom plans.
You can sign in to My O2 online or get the My O2 app. If you’re on Pay Monthly, we’ll set up your My O2 account automatically. You just have to enter the username and password we gave you when you joined O2. If you’re on Pay As You Go, you’ll need to create an account first.
You can get in touch over webchat, over the phone or through the O2 Community.
Speed to Refresh (the "Offer") is available to Eligible Customers only.
You're an 'Eligible Customer' if:
The Offer is not available if you want to sign up to a simplicity, sim only tariff or a non-O2 Refresh Pay Monthly tariff.
Speed to Refresh terms and conditions