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Terms & conditions

Priority Instant Winners Promotion - October 2019

These terms incorporate and should be read in conjunction with the General Terms for Priority Prize Draw.

  1. Eligibility: You need to be 16+, an O2 customer and registered on Priority to enter. Employees of O2, or any of its subsidiary companies, their families, agents or anyone else connected with the Promotion are not eligible to win. Entry via or using malicious third party software (as determined by O2), or any other electronic or automated means is strictly prohibited, including (without limitation) use of bots, crawlers, browser plug-ins or browser extensions that scrape and/or modify activity of the platforms used by O2 to deliver the Promotion. O2 reserves the right to disqualify entrants who use such methods, and any prizes won will be forfeited by those entrants.
  2. How it works: The Promotion Period will run for a single day - the 30 October 2019. During the Promotion Period there is a single (1) Entry Period which occurs during the Promotion Period from 12:00 (midday) until 21:59.
  3. The Entry Period gives you the opportunity to secure a Unique Entry Code that can only be used for that specific Entry Period.
  4. To reveal a Unique Entry Code, tap ‘Use now’ in the Priority App. When you are ready to enter, push the ‘Go to Site’ button on the Priority app and then paste or type the Unique Entry Code on the Instant Winners site, along with your details and click ‘Submit’. To win, you need to correctly enter during a mystery, predetermined “winning moment” or, in the event that no one enters during a winning moment, as close as possible to that winning moment. In the event that two entries are submitted in the same millisecond, prizes will be allocated on to the first entry received by us on a “first past the post” basis. No other method of entry is valid.
  5. There is an aggregate total of 5,001 winning moments and 5,001 corresponding prizes across the Entry Period. If a winner does not accept a prize or winner eligibility cannot be verified, O2 may, at its discretion, re-use said prize in other promotions and offers.
  6. Prizes: All Prizes are offered as described in clause 13 of these terms. Prize descriptions have been provided by the respective prize supplier and O2 is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this promotion.
  7. Prizes are non-transferable and cannot be exchanged for cash or other alternatives.
  8. Limited time to accept your prize: Winners will be notified instantly throughout the Promotion Period. Winners may be required to provide details to verify their eligibility. If required, details must be provided promptly (within five calendar days of the winner’s first winner notification) in accordance with acceptance instructions given to winners by O2 or the prize suppliers (this will usually be an email or phone call).
  9. If you receive a winner notification but you don’t follow the verification instructions in that notification required to claim your prize within five calendar days of the notification you will forfeit the prize. We won’t be held responsible and the prize will be deemed unclaimed.
  10. These terms and the entry instructions apply alongside the General Priority Prize Draw Terms. If there’s a conflict these terms take precedence. 
  11. Data processing: Your information will be collected, stored and processed by O2 and our suppliers for the purposes of administrating and assessing this Promotion. If you win a prize supplied by a third party, O2 will provide your information to that third party for the purpose of enabling you to redeem or receive the prize. If you have won we may communicate your name and county to showcase that a particular prize has been won, and if you provide us with your Twitter and/or Instagram handle when entering we may give you a shout out on the relevant sotcial media platform. For any other queries concerning the security of your data and how it is being used, please take a look at our Privacy Policy.
  12. This prize draw is promoted and administered by Telefónica UK Limited (“O2”).
  13. Prize Descriptions and Conditions
Prize Description Number of Prizes available Prize conditions for winners
A Holiday for two to Mexico 1

By entering the Promotion on (30/10/19), an entrant could win the Holiday for Two People to Mexico.

There is only ONE Holiday to Mexico to be won. The seven-day trip twill need to be taken in November 2020 for the tour, 'Mexico's Day of the Dead’ in Oaxaca.

The winner must be able to accept these T&C's and the terms of the Instant Winners promotion and must both adhere and travel on the allocated dates to be eligible as the winner of the Prize. At least one member of the travelling party must be 18 years old.

The Prize includes return flights from London to Oaxaca, accommodation, meals (six breakfasts, one lunch), transport between destinations and to/from included activities (private vehicle) and activities as detailed in the itinerary. The trip must be booked before 15/12/19, and the travel dates are from the 28/10/20 - 03/11/20 (unique departure date available). Prize applies to the listed itinerary only, and it excludes optional or additional services not expressly included in the itinerary, such as transfers, pre/post-tour accommodation, 'My Own Room', insurance, amendments, and all incidentals, meals, gratuities, taxes, fees, levies, and transportation not expressly included in the itinerary.

The winner forfeits the Prize if they miss either date unless otherwise approved by G Adventures. The Prize is entitled to one spot for two travellers on guaranteed departures of the National Geographic Journeys with G Adventures trip (Mexico's Day of the Dead in Oaxaca) provided that a minimum of four paying passengers are confirmed on such departure.

Prize Winner is responsible for ensuring they, and their guest have all relevant travel and insurance documents in place before they travel, including visas and valid passports. Please note that mandatory medical insurance, at the cost of the winner and their guest, is required for participation covering medical, evacuation, and repatriation while travelling.

The Prize is subject to the winner agreeing to G Adventures' booking terms and conditions, found here:

For more info on the trip, please visit

The Winner will be notified by O2’s Instant Winner platform instantly, where upon they will receive the following placeholder message;

‘Congratulations on being selected as the Instant Winner for the Holiday to Mexico. Due to the high-value nature of the Prize we need to conduct some quick checks to verify you as an eligible O2 customer.

This won’t take long and as soon we’re done, you’ll receive a call from O2 and your confirmation email with instructions of how to redeem your prize. Please bear with us whilst we make these quick checks.

Kind regards - The Priority Team'.

The Mexican Cookbooks 5000

By entering the Promotion on (30/10/19), an entrant could win one of 5000 Mexican Cookbooks.

There are 5000 Mexican Cookbooks to be won.

Prize consists of one copy of the cookbook: 'Mexican: Delicious Mexican Recipes for Amazing Mexican Cooking (2nd Edition)' - it includes free delivery. No cash alternative.

The winner is fully responsible for inputting correct contact details to ensure accurate delivery - no returns or exchange for any other products. Winners will be drawn on Wednesday 30/10/19. Winners will receive an email confirmation if they win, containing a Unique Code and URL directing them to a microsite. Upon entering their relevant information and accepting T&Cs, they'll be sent their Mexican Cookbook within 3-5 days.