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Terms & conditions

Priority – General Prize Draw Terms (on

These terms apply to all Prize Draws advertised on Priority from 13 November 2017, administered by O2 or its agents and promoted either by O2 or other third party brands identified at point of entry. These terms are incorporated, and should be read in conjunction, with any prize draw entry instructions and specific terms (“Offer Terms”) published in the Priority App.

  1. Priority Prize Draws are open to all Priority members who are UK residents and meet the eligibility criteria set out in the entry instructions on the Priority App (the “App”), but excluding employees of O2, or any of its subsidiary companies, their families, agents or anyone else connected with the Prize Draw. No third party entries, bulk entries or entries submitted by agents will be accepted.
  2. O2 reserves the right to verify the eligibility of entrants. O2 and its agents may require such information as it considers reasonably necessary for the purpose of verifying the eligibility of an entry and the prize may be withheld until and unless O2 is satisfied with the verification. The account holder of the mobile number will be capable of winning prizes. Entrants who are not account holders, must have permission to claim prizes from account holders.
  3. Only one entry per person and per mobile phone number will be allowed unless the entry instructions state otherwise. Entries not complying with these General Prize Draw terms and conditions, the entry instructions and specific Prize Draw terms on the App, will be invalid.
  4. Prize Draws run from the date notified on the App until the specified closing date. Entries received after this date and time will not be entered into the Prize Draw.
  5. The instructions and any additional terms and conditions provided at the point of entry (the “Offer Terms”) will include prize details, the number of winners and prize draw dates and other important information and together with these General Terms, shall form the terms & conditions of each respective Prize Draw. In the event of a conflict, the Offer Terms take precedence.
  6. The winner(s) will be selected at random from all eligible entries received. Each winner will be notified within a reasonable time after the draw date or any subsequent draw either by text message, email, mail or telephone. The prize is awarded conditionally upon acceptance and if a winner is unable to be contacted after a reasonable period or if any prize is unclaimed or declined within a reasonable period, the prize shall be deemed as unclaimed or unaccepted and a supplementary winner may be drawn at O2's discretion. O2 will not be responsible for any inability of a prize winner to take up the specified prize.
  7. Unless otherwise expressly stated, where the prize requires attendance at a specific venue, the winner(s) and any permitted companions will be solely responsible for travel to and from the venue and all other expenses. O2 assumes no responsibility and is not liable for any costs, charges or expenses which winners may be required to pay at any time in connection with a Prize. The winner(s) and any permitted companions are solely responsible for adhering to additional venue or event rules, as applicable including but not limited to additional terms of entry.
  8. O2 accepts no responsibility for incorrectly completed, lost or delayed entries, notices, acceptances, tickets or other documents related to the Prize(s).
  9. In the event of fraud, abuse, and/or an error affecting the proper operation of this Prize Draw, including the allocation of more prizes than are available, O2 reserves the right to end or suspend the Prize Draw; amend these General Terms or the Offer Terms& conditions; declare void the notification of winner(s); and/or to allocate available prizes by conducting a simple draw from all wrongly allocated winners.
  10. The winner(s) may be required to participate in publicity connected with this Prize Draw and it is a condition of entry that the winner(s) agree to their name and country of residence being made publicly available if they win.
  11. Entrants' data will be collected, stored and processed for the purposes of administering and assessing this Prize Draw. If a prize includes tickets to an event then for the purpose of administering the ticket allocation, O2 reserves the right to exchange information and data regarding tickets and applications with third party ticket providers and/or service providers.
  12. Instructions and additional terms and conditions at the point of entry will identify who is legally responsible for the Prize Draw (the “Promoter”).
  13. In the event of unforeseen circumstances, the Promoter reserves the right to substitute prize (s) for an alternative of equal or greater value. In the event of any dispute the Promoter’s decision is final.
  14. Cash or credit alternatives will not be offered unless a cash prize is expressly offered at the point of entry. None of the prizes are transferable. Where the prize includes attendance at an event, please note that events may occasionally be cancelled for reasons outside the Promoter’s control. The Promoter will endeavour to promptly update any relevant information but cannot issue refunds for texts sent or calls made before this occurs (where applicable). The Promoter will not be liable for any change of date or venue or cancellation of any event.
  15. If any provision of these terms and conditions is held invalid by any law, rule, order or regulation of any government, or by the final determination of any court of a competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions not held to be invalid.
  16. The Promoter's decision is final and no correspondence will be entered into.
  17. In it’s capacity as administrator of the Prize Draw(s) O2 reserves the right to suspend, cancel or amend the promotion of Prize Draw (s) and to review and/or revise the terms and conditions of the Prize Draw at any time without giving prior notice. By continuing to take part in the promotion subsequent to any revision of these terms and conditions, entrants shall be deemed to have agreed to any such new or amended terms.
  18. This promotion is governed by English Law and is subject to the exclusive jurisdiction of the English courts.
  19. The promoter of each respective Prize Draw will be identified in the additional terms and conditions and published on the App.