Terms & conditions

Priority Instant Winners Promotion - November 2021

These terms incorporate and should be read in conjunction with the General Terms for Priority Prize Draw.

  1. Eligibility: You need to be 16+ to play. Winners of the five Virgin Limited Edition prizes (Trip to Kasbah Tamadot, Trip to Mont Rochelle, Trip to Ulusaba, Trip to Mahali Mzuri and Trip to Son Bunyola) must be 18+. You must be an O2 customer or a Virgin Media broadband, TV or home phone service customer and registered on Priority to enter. Employees of O2 or Virgin Media, or any of its subsidiary companies, their families, agents or anyone else connected with the Promotion are not eligible to win. Entry via or using malicious third party software (as determined by O2), or any other electronic or automated means is strictly prohibited, including (without limitation) use of bots, crawlers, browser plug-ins or browser extensions that scrape and/or modify activity of the platforms used by O2 to deliver the Promotion. O2 reserves the right to disqualify entrants who use such methods, and any prizes won will be forfeited by those entrants.
  2. How it works: The Promotion Period will run for five days only, from the 15 November 2021. During the Promotion Period there are five (5) Entry Windows which occur, for 24 hours only, from 10:00 on the 15 November 2021 until 09:59 on the 20 November 2021.
  3. Each Entry Window(s) gives you the opportunity to secure a Unique Entry Code that can only be used for that specific Entry Period.
  4. To reveal a Unique Entry Code, tap ‘USE NOW’ in the Priority App. When you are ready to enter, tap the ‘Go to Site’ button on the Priority app and then paste or type the Unique Entry Code on the Instant Winners site, along with your details and click ‘Submit’. To win, you need to correctly enter during a mystery, predetermined “winning moment” or, in the event that no one enters during a winning moment, as close as possible to that winning moment. In the event that two entries are submitted in the same millisecond, prizes will be allocated on to the first entry received by us on a “first past the post” basis. No other method of entry is valid.
  5. There is an aggregate total of 15,605 winning moments and 15,605 corresponding prizes across the Promotion Period. If a winner does not accept a prize or winner eligibility cannot be verified, O2 may, at its discretion, re-use said prize in other promotions and offers.
  6. Prizes: All Prizes are offered as described in clause 13 of these terms. Prize descriptions have been provided by the respective prize supplier and O2 is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this promotion.
  7. Prizes are non-transferable and cannot be exchanged for cash or other alternatives.
  8. Limited time to accept your prize: Winners will be notified instantly throughout the Promotion Period. Winners may be required to provide details to verify their eligibility. If required, details must be provided promptly (within five calendar days of the winner’s first winner notification) in accordance with acceptance instructions given to winners by O2 or the prize suppliers (this will usually be an email or phone call).
  9. If you receive a winner notification but you don’t follow the verification instructions in that notification required to claim your prize within five calendar days of the notification you will forfeit the prize. We won’t be held responsible and the prize will be deemed unclaimed.
  10. These terms and the entry instructions apply alongside the General Priority Prize Draw Terms. If there’s a conflict these terms take precedence. 
  11. Data processing: Your information will be collected, stored and processed by O2 and our suppliers for the purposes of administrating and assessing this Promotion. If you win a prize supplied by a third party, O2 will provide your information to that third party for the purpose of enabling you to redeem or receive the prize. If you have won we may communicate your name and county to showcase that a particular prize has been won, and if you provide us with your Twitter and/or Instagram handle when entering we may give you a shout out on the relevant social media platform. For any other queries concerning the security of your data and how it is being used please click here: Privacy Policy.
  12. This Prize Draw is promoted and administered by Telefónica UK Limited (“O2”).
  13. Prize Descriptions and Conditions
Prize Description Number of Prizes available Prize conditions for winners
Virgin Limited Edition: trip for four to Kasbah Tamadot 1

By entering the Promotion on (15/11/21 to 20/11/21), an entrant could win one trip for four, to Kasbah Tamadot.

There is one, five-night trip to Kasbah Tamadot, Morocco for four people to be won (worth £17,000).

Winner must be aged 18+ and eligible to travel to Morocco to claim the prize. This trip is suitable for children, when accompanied by an adult aged 18+.

The trip will include five nights stay for four people at Kasbah Tamadot, Morocco, in up to three bedrooms. Includes return flights to Marrakesh, and road transfers. Includes full board, consisting of daily breakfast, à la carte lunch and à la carte dinner. An allowance will be provided for drinks at the hotel.

Travel insurance is not included. Spending money is not included. Charges apply for additional services e.g spa treatments, activities, and excursions. Promo Veritas, a prize fulfilment agency, will be in touch with the winner directly to arrange the trip requirements for a time that suits the winner. Valid for stays up until 21/12/22. The stay is subject to availability. Black-out dates apply - these dates will be communicated to the winner.

No cash alternative to any element of the prize will be offered. Virgin Limited Edition reserves the right to exchange all or some elements of the prize for an alternative of similar quality and value in extenuating circumstances.

Standard Kasbah Tamadot booking terms and conditions apply https://www.kasbahtamadot.virgin.com/terms

O2 are working towards becoming a net zero business by 2025. In the meantime, we’re double offsetting the carbon emissions from all travel rewards on Priority.

Virgin Limited Edition: trip for four to Mont Rochelle 1

By entering the Promotion on (15/11/21 to 20/11/21), an entrant could win one trip for four to Mont Rochelle.

There is one, five-night trip to Mont Rochelle, South Africa for four people to be won (worth £22,000).

Winner must be aged 18+ and eligible to travel to South Africa to claim the prize. This trip is suitable for children, when accompanied by an adult aged 18+.

The trip will include five nights stay for four people in Mont Rochelle’s Manor House. Includes return flights to Cape Town, and road transfers. Includes daily breakfast, daily three course lunch and dinner at the Country Kitchen (lunch only) or at Miko restaurant, a personalised group drinks package per person per day and a complimentary wine tasting session.

Travel insurance is not included. Spending money is not included. Charges apply for additional services e.g spa treatments, activities, and excursions. Promo Veritas, a prize fulfilment agency, will be in touch with the winner directly to arrange the trip requirements for a time that suits the winner. Valid for stays up until 21/12/22. The stay is subject to availability. Black-out dates apply - these dates will be communicated to the winner.

No cash alternative to any element of the prize will be offered. Virgin Limited Edition reserves the right to exchange all or some elements of the prize for an alternative of similar quality and value in extenuating circumstances.

Standard Mont Rochelle booking terms and conditions apply https://www.montrochelle.virgin.com/terms

O2 are working towards becoming a net zero business by 2025. In the meantime, we’re double offsetting the carbon emissions from all travel rewards on Priority.

Virgin Limited Edition: trip for four to Ulusaba 1

By entering the Promotion on (15/11/21 to 20/11/21), an entrant could win one trip for four, to Ulusaba.

There is one, five-night trip to Ulusaba, South Africa for four people to be won (worth £33,000).

Winner must be aged 18+ and eligible to travel to South Africa to claim the prize. Children under the age of 6 are not able to go on game drives at Ulusaba. Any children must be accompanied by an adult aged 18+.

The trip will include five nights stay for four people in Ulusaba Cliff Lodge. Includes return flights to Johannesburg, internal flights to the local Ulusaba airstrip and a short road transfer to the camp. Includes an all-inclusive package. Includes twice-daily game drives.

Travel insurance is not included. Spending money is not included. Charges apply for additional services e.g spa treatments, activities, and excursions. Promo Veritas, a prize fulfilment agency, will be in touch with the winner directly to arrange the trip requirements for a time that suits the winner. Valid for stays up until 21/12/22. The stay is subject to availability. Black-out dates apply - these dates will be communicated to the winner.

No cash alternative to any element of the prize will be offered. Virgin Limited Edition reserves the right to exchange all or some elements of the prize for an alternative of similar quality and value in extenuating circumstances.

Standard Ulusaba booking terms and conditions apply https://www.ulusaba.virgin.com/terms

O2 are working towards becoming a net zero business by 2025. In the meantime, we’re double offsetting the carbon emissions from all travel rewards on Priority.

Virgin Limited Edition: trip for two, to Mahali Mzuri 1

By entering the Promotion on (15/11/21 to 20/11/21), an entrant could win one trip for two, to Mahali Mzuri.

There is one, five-night trip to Mahali Mzuri, Kenya for two people to be won (worth £13,000).

Winner must be aged 18+ and eligible to travel to Kenya to claim the prize.

The trip will include five nights stay for two people in a luxury tented suite at Mahali Mzuri, Kenya. Includes return flights to Nairobi, internal flights to the local airstrip and road transfers to the camp. Includes an all-inclusive package. Includes twice daily game drives.

Travel insurance is not included. Spending money is not included. Charges apply for additional services e.g spa treatments, activities, and excursions. Promo Veritas, a prize fulfilment agency, will be in touch with the winner directly to arrange the trip requirements for a time that suits the winner. Valid for stays up 21/12/22. The stay is subject to availability. Black-out dates apply - these dates will be communicated to the winner.

No cash alternative to any element of the prize will be offered. Virgin Limited Edition reserves the right to exchange all or some elements of the prize for an alternative of similar quality and value in extenuating circumstances.

Standard Mahali Mzuri booking terms and conditions apply https://www.mahalimzuri.virgin.com/terms

O2 are working towards becoming a net zero business by 2025. In the meantime, we’re double offsetting the carbon emissions from all travel rewards on Priority.

Virgin Limited Edition: trip for eight to Son Bunyola 1

By entering the Promotion on (15/11/21 to 20/11/21), an entrant could win one trip for eight to Son Bunyola.

There is one, seven-night trip to Son Bunyola, Mallorca for eight people to be won (worth £27,000).

Winner must be aged 18+ and eligible to travel to Mallorca to claim the prize. This trip is suitable for children, when accompanied by an adult aged 18+.

The trip will include seven nights stay for eight people in Son Bunyola. Includes return flights to Palma, and road transfers. Includes an all-inclusive package.

Travel insurance is not included. Spending money is not included. Charges apply for additional services e.g spa treatments, activities, and excursions. Promo Veritas, a prize fulfilment agency, will be in touch with the winner directly to arrange the trip requirements for a time that suits the winner. Valid for stays until 31/10/22. The stay is subject to availability. Black-out dates apply - these dates will be communicated to the winner. The villa closes for the season on 31/10/22 so the trip must be taken before this date.

No cash alternative to any element of the prize will be offered. Virgin Limited Edition reserves the right to exchange all or some elements of the prize for an alternative of similar quality and value in extenuating circumstances.

Standard Son Bunyola booking terms and conditions apply https://www.sonbunyola.virgin.com/terms

O2 are working towards becoming a net zero business by 2025. In the meantime, we’re double offsetting the carbon emissions from all travel rewards on Priority.

Virgin Wines: Must Have Mixed Cases (six bottles) 200

By entering the Promotion on (15/11/21 to 20/11/21), an entrant could win one of 200 Must Have Mixed Cases (six bottles) from Virgin Wines.

There are 200, six bottle, Must Have Mixed Cases from Virgin Wines to be won.

Prize consists of one Must Have Mixed Case. The case contains the following bottles from Virgin Wines: El Zumbido Viura, One Ripper Chardonnay, One Zeferino Falanghina, One Las Campanitas Tempranillo, One Hielo y Fuego Merlot and One Dragon Hills Pinot Noir. Virgin Wines reserves the right to replace any bottle in the case should they become unavailable, for a bottle of equal or greater value. You must be 18 or over to claim your prize. Anyone you give alcohol to must be over 18. A credit/debit card is required for age verification.

For full T&C’s visit www.virginwines.co.uk.

Please enjoy your wine, but do drink responsibly.

Please drink responsibly www.drinkaware.co.uk

Odeon: 12-month Limitless Passes 200

By entering the Promotion on (15/11/21 to 20/11/21), an entrant could win one of 200 12-month Odeon Limitless Passes.

There are 200 12-month Odeon Limitless memberships to be won (RRP £143.88).

Covering the whole of the UK, including Central London cinemas. There is an upgrade fee for Islington Luxe & Dine only. BFI IMAX is not included in any package. Your membership includes any standard public 2D screenings with standard seating in a standard auditorium, including ODEON Kids, ODEON Newbies, ODEON Silver Cinema and ODEON Screen Unseen. You can get 10% off all food and drink except Candyking pick and mix or Costa products.

You must redeem your code within three months to benefit from a full 12-month membership.

Virgin Experience Days: £200 vouchers 200

By entering the Promotion on (15/11/21 to 20/11/21), an entrant could win one of 200, £200 Virgin Experience Days vouchers.

There are 200 £200 Virgin Experience Days vouchers to be won.

Each experience has its own booking and attendance restrictions. Please check at the time of booking. Please check the additional information on your chosen experience, for further details around locations, age limits and other need to know information. E-codes/Gift Cards cannot be used in conjunction with any other promotional/discount code.

Full T+C’s for Virgin Experience Days can be found here - https://www.virginexperiencedays.co.uk/terms-and-conditions

Winners will have 30 days to claim their prize. The vouchers are valid for one year. The winner will then receive the full validity period of the experience that they choose.

Virgin Media: £13.99 Virgin Media Store Vouchers 5,000

By entering the Promotion on (15/11/21 to 20/11/21), an entrant could win one of 5,000, £13.99 Virgin Media Store Vouchers.

There are 5,000 £13.99 Virgin Media Store Vouchers to be won.

Voucher will be provided via Email and must be redeemed before 30 April 2022.

Voucher can only be redeemed through the Virgin Media Store website and applied once up to a maximum value of £13.99. To use Virgin Media Store, you must be aged 18 or over and a permanent UK resident. You must sign up for and maintain an active Virgin Media Store account.

To view content on a TV box, you need an active Virgin Media TV subscription service and a TiVo, V6 or TV360 box. To view content on a device, the device must be iOS 11 and above or Android OS 6.0 Marshmallow and above. Maximum of 2 boxes or 5 devices can be registered at any time.

To sign up for a Virgin Media Store account, you must complete the registration process on the website. You cannot sign up for an account on a box or via the app on your device. You must provide us with a valid email address and a valid debit or credit card that is registered in your name to the same address as your account.

Virgin Media Store content is for your personal use only. You are not permitted to access or use them for any commercial purpose (including but not limited to re-selling, lending or making available any content to the public).

For full terms & conditions and FAQs, see Terms and Conditions | FAQs

No additional purchase necessary to redeem your prize.

Caffè Nero: £5 Vouchers 5,000

By entering the Promotion on (15/11/21 to 20/11/21), an entrant could win one of 5,000 £5 Caffè Nero vouchers.

There are 5,000 £5 Caffè Nero vouchers to be won.

Vouchers can be used in-store as full or part payment. Vouchers are non-transferable, non-refundable, no cash equivalent possible and no change will be given if the value of purchases is less than the value of the voucher. Vouchers are valid for 18 months from the date the value is loaded. Please check caffenero.showmybalance.com to check your balance. Cards cannot be resold.

Greggs: £5 vouchers 5,000

By entering the Promotion on (15/11/21 to 20/11/21), an entrant could win one of 5,000 £5 Greggs vouchers.

There are 5000 Greggs £5 vouchers to be won.

Vouchers are valid for 24 months. Winners will be sent a URL which will link to a 9 digit voucher code. The voucher code must be presented at the time of purchase at any Greggs store . The winner will be responsible for paying any difference in value at checkout if the £5 voucher is exceeded.

If you do not use your voucher before the expiry period, the value will be lost.

Prizes are non-transferable, non-refundable, no cash equivalent possible. Lost codes will not be replaced.