Travelling outside our Europe Zone
If you have a Spend Cap and have reached this while roaming (due to charges outside your monthly allowance) you can change this or remove it in My O2.
If you’re travelling outside Europe and don’t have O2 Travel or O2 Travel Inclusive, you’ll need to buy a data roaming Bolt On if you want to use data. There are three data allowances to choose from and they’re eligible in every country worldwide, so you’ll never be stuck without data.
Find out more about our data roaming Bolt Ons.
For a fixed price of £7 a day (for the days you use it), O2 Travel gives you unlimited minutes, texts and data in 75 destinations outside Europe – roaming zones 1 and 2.
The daily charge covers 24 hours from first usage and is triggered if you make a call, send a text or use data. It won’t be triggered by receiving calls or texts.
You can opt in to O2 Travel at any time by texting TRAVEL to 23336 or you can add it in My O2. Find out more about O2 Travel.
If you no longer want to receive roaming messages when you arrive abroad, you can opt out of these alerts by texting STOP to 880022, and the change will be completed within 24 hours. Alternatively, you can call us on 202, and the change will take place within eight working days. Both options are free.
If you do choose to stop receiving roaming messages, you could be at risk of incurring unexpected charges.
We’ll send a reminder that you’ve opted out once a year and give you the option to opt back in. You can do this at any time by texting START to 880022 or calling 202.
You can check if you’re opted-out to these messages by texting STATUS to 880022 at any time.
If you have O2 Travel Inclusive and travel near a border of a country which isn’t included, you could be at risk from accidental roaming and incur additional costs when you pick up the signal from a network in another country. To avoid this, you can either switch off roaming or change the ‘network selection’ option in your device’s network settings from automatic to manual. You’ll need to change this setting back to automatic when you’re back in the UK. Use our interactive guide if you’d like help to change your phone’s settings.