Unsure which customer service team to contact? Having an issue or need to report a fault? We're here to help.
Before contacting Customer Service, see if your questions can be answered or problems solved with O2 help or Virgin Media help. If you still need further assistance, get in touch:
You can find loads of helpful information on the Virgin Media support site. Go to Virgin Media support.
You can find loads of helpful information on the Virgin Media support site. Go to Virgin Media support.
Nothing changes. We'll continue to provide customer service for everyone on O2 through our website, call centres and stores. You'll need to continue speaking to Virgin Media's support team for any broadband or TV queries.
Last updated: 13/02/2025
