Start enjoying big benefits and even bigger possibilities, when you’re with both Virgin Media and O2.
Virgin Media and O2 will contact you separately when your Volt benefits have been applied. These will come through at different times and could be on different days.
Virgin Media confirmation usually comes after O2, and it can take up to 14 days for the Virgin Media broadband speed boost to show up on your account.
Just so you know, your O2 tariff name won’t change, but you’ll see your new data allowance and any changes to your roaming Bolt Ons in My O2.
If you’re having other issues, such as joining O2 or applying your data boost, please pop into an O2 store or get in touch. If your issue is with joining Virgin Media or applying your broadband speed boost, visit our Virgin Media help page.
First, make sure the address on your O2 account matches the address on the Virgin Media account – whether it’s in your name or someone else’s in your household. If you think everything’s correct and still aren’t seeing the option to activate your benefits, please pop into an O2 store or get in touch.
Yes – you’re eligible for Volt benefits if the address on your O2 account matches the address on the registered Virgin Media account. Volt terms and conditions.
Our genius WiFi Pods pack in advanced mesh WiFi tech, and work with your Intelligent WiFi-powered Hub to bring you WiFi in more places around your home. If you’re eligible for a WiFi Pod(s), you can order one with the Virgin Media Connect app.
Or if there are no faults with your broadband service, but you’re still experiencing slow speeds, you can order a WiFi Pod(s) online by following the steps at the bottom of this page.
If you’re eligible for Volt benefits but are already on the fastest broadband speeds in your area, we’ll automatically upgrade your broadband speed as soon as a faster tier is available (up to a max of 1Gbps).
Last updated: 26.02.2025
