If you're not eligible or don’t activate Volt benefits, your contract with O2 won't change. You'll see these benefits reflected in your contract if you're eligible and decide to activate Volt benefits.

For now, both Virgin Media and O2 will continue to exist separately and together.

No, we’ll still bring you the same level of customer service you expect from O2. If you want help with Virgin Media products like TV or broadband, you'll need to go through Virgin Media.

We'll need to share some information, particularly when you're a customer of both, to try and make things work efficiently for you. If you have any queries about your Volt benefits for example, we'll send them over to our Virgin Media colleagues who will be in touch to help resolve your query.

If you're contacting us about O2-specific issues or if you're not a Virgin Media customer we'll continue looking after your data in line with our Privacy Policy. You can also see Virgin Media’s Privacy Policy here.

For more information see our Data Hub FAQs. Other than Volt queries, Virgin Media won't be contacting you for marketing, for example, unless you've given them your permission to do so.

Take a look at the Volt terms and conditions.

No, there will be no immediate changes to our Pay As You Go service. For now, your rates and the way you manage your account will stay the same.

You can see your O2-specific Volt benefits in My O2, but you can't view your Virgin Media account information in My O2. You'll need to go to My Virgin Media.