Take a look at our FAQs about Virgin Media and O2.

Joining Virgin Media and O2

Who can get Volt benefits?

To get your Volt benefits, you need to either be a customer of both O2 mobile and Virgin Media broadband, an existing eligible O2 Pay Monthly customer with a Virgin Media broadband service registered to your address, or an existing Virgin Media broadband customer with at least one eligible O2 Pay Monthly tariff registered to your address.

Already got both O2 mobile and Virgin Media broadband? Or your household meets one of the other criteria listed above? You can check your eligibility and activate your benefits in My O2. Your O2 Pay Monthly plan must be registered at the same address as the Virgin Media broadband service.

Benefits will be applied to every mobile device on your O2 account excluding watches and tablets.

Check whether Virgin Media broadband is available in your area

See Volt terms and conditions.


I'm on Virgin Mobile, will I automatically switch to O2?

No, your Virgin Mobile contract won't automatically switch to O2. If you're a customer of Virgin Media broadband and you'd like to access supercharged benefits, you'll need to switch your current mobile contract to O2 or live in a household where at least one eligible O2 Pay Monthly tariff is registered. Find out more about switching to O2.


When can I get Volt benefits in my area?

As well as being a customer of O2, you'll also need to either join Virgin Media broadband or live in a household where there is a Virgin Media broadband service registered. Or, if you’re a Virgin Media customer, you’ll also need to either become an O2 Pay Monthly customer or live in a household where at least one eligible O2 Pay Monthly tariff is registered. You can see whether you can get Virgin Media broadband in your area, on the Virgin Media services checker, if there isn’t already a service registered at your address. If Virgin Media broadband isn't available in your area yet, you can choose to register to receive email updates on availability in your area.


How do I get Volt benefits?

I'm an O2 customer

If you join Virgin Media broadband, or live in a household where a Virgin Media broadband service is registered, you’ll get double the mobile data on every eligible O2 Pay Monthly plan in your household. You’ll also get a broadband speed boost to the next available level (if you aren’t already on the fastest speeds you can get in your area) in your household, and supercharged connectivity at home and on the move. Just for being with us both.

Join Virgin Media

I am a Virgin Media customer

If you join O2, or live in a household where at least one eligible O2 Pay Monthly tariff is registered, you’ll get double the mobile data on every eligible O2 Pay Monthly plan in your household. Plus, get a broadband speed boost to the next available level (if you aren’t already on the fastest speeds you can get in your area) in your household, and supercharged connectivity at home and on the move. Just for being with us both.

Join O2

I'm a customer of both Virgin Media and O2

Supercharge your world with Volt.

When your household is with both Virgin Media and O2, you’ll get supercharged speeds, data and WiFi. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. You’ll also get a broadband speed boost to the next available level (if you aren’t already on the fastest speeds you can get in your area). WiFi Pods are available if you find any WiFi blackspots in your home. Plus O2 Travel Inclusive Zone, so you can roam in 75 destinations at no extra cost.

You can check your eligibility and activate Volt benefits in My O2.

Applying your Volt benefits

If the name on your Virgin Media broadband account matches the name on your O2 mobile account, your Volt benefits will be added automatically within 14 days, unless you were already a customer of both before 18 October 2021, in which case you'll need to go into My O2 to activate your benefits.

If your broadband and mobile accounts are in different names, or the names don’t match (eg Chris and Christopher), you’ll need to activate your Volt benefits in My O2, and they’ll be applied within 14 days.

You'll also need make sure the address on your O2 account matches the address on the Virgin Media broadband account, whether it’s in your name or someone else in your household. If they don’t quite match, you can edit your address in My O2.

If you’re unsure, you can check in My O2 seven days after you’ve placed your O2 order. If you think everything's correct and still aren't seeing the options to activate your benefits, give us a call on 202 from your O2 mobile.

Find out more about supercharged benefits from Virgin Media and O2.


I'm having issues applying my Volt benefits

O2 and Virgin Media will contact you separately when your Volt benefits have been applied, these will come through at different times and could be on different days. Virgin Media confirmation usually comes after O2 and it can take up to 14 days for Virgin Media broadband speed boost to be active on your account.

Please note that your O2 tariff name won’t change but your new data allowance and any changes to your roaming Bolt Ons can be seen in My O2.

If you’re having other issues, please get in touch with one of our advisors if you're having problems joining O2 or applying your data boost. If your issue is with joining Virgin Media or applying your broadband speed boost, then please call Virgin Media on 0345 454 1111.


I’ve got Virgin Media broadband at my address, but it’s not registered in my name, can I get Volt benefits?

Yes, you’re eligible for Volt benefits if your O2 Pay Monthly tariff address matches the address on the registered Virgin Media account.

See Volt terms and conditions.


Volt benefits

What are Volt benefits?

When your household is with Virgin Media and O2 you’ll get supercharged speeds, data and WiFi. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. A broadband speed boost to the next available level (if you aren’t already on the fastest speeds you can get in your area) in your household. WiFi Pods if you find any WiFi black spots in your home. And O2 Travel Inclusive Zone, so you can go roam in 75 destinations at no extra cost.

You will be able to see your supercharged data allowances and O2 Travel Inclusive Zone Bolt On in My O2.

Plus, if you take out a phone on a new O2 Custom Plan, you’ll get up to £150 off an O2 Custom Plan for a connected device. Just give O2 a ring or pop into an O2 shop.

All on top of lightning-fast speeds, reliability and great rewards with Priority and Extras from O2.

To get your Volt benefits, you need to either be a customer of both O2 mobile and Virgin Media broadband, an existing eligible O2 Pay Monthly customer with a Virgin Media broadband service registered to your address, or an existing Virgin Media broadband customer with at least one eligible O2 Pay Monthly tariff registered to your address.


How can I get free WiFi Pods?

Virgin Media WiFi Pods are available at no extra cost, as a customer of Virgin Media Broadband and O2 mobile. WiFi Pods are available if you are experiencing coverage issues in your home and will be arranged after Virgin Media have run diagnostic checks on your coverage. Just call 0345 454 1111 and a Virgin Media agent will be happy to help.


What happens if I can't get faster broadband where I live?

If your household is eligible for Volt, by having Virgin Media broadband and at least one eligible O2 Pay Monthly tariff registered there, but you're already on the fastest broadband speeds you can get in your area, we'll automatically upgrade your broadband speed as soon as a faster tier is available in your area. In the meantime, you can still benefit from double mobile data on O2, or unlimited data if you're on a tariff of 250GB and above. You'll also get our other Volt benefits, like up to three free WiFi Pods and roaming in 75 countries with O2 Travel Inclusive Zone.


I'm already on both Virgin Media and O2, can I get a better deal now?

When your household is with both Virgin Media and O2, you’ll get supercharged speeds, data and WiFi. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. A broadband speed boost to the next available level (if you aren’t already on the fastest speeds you can get in your area) in your household. WiFi Pods if you find any WiFi blackspots in your home. And O2 Travel Inclusive Zone, so you can roam in 75 destinations at no extra cost.

You can check your eligibility and activate Volt Benefits in My O2.


Can I buy Virgin Media products from O2?

Unfortunately you can’t buy Virgin Media products directly through O2. If you’re looking for Virgin Media products, or Virgin Media and O2 bundles, head over to our joint venture page.


Managing my account

I've joined Virgin Media and O2, will I see all my bills in My O2?

No, your bills will be separated across Virgin Media and O2. You'll be able to see your O2 mobile bill in My O2. Your data boost won't be shown in your bill but you can see it in your usage and data allowance. To see your broadband or TV bill, please check your My Virgin Media account.


What happens to Volt benefits if I upgrade or change tariff?

When you upgrade or change a tariff on your O2 account, if you have one, your Volt benefits will drop off temporarily. These benefits will be re-applied within 14 days.


I think I should be eligible for Volt, but I can’t see the offer to activate my Volt benefits in My O2

If you think you should be eligible for Volt benefits but aren’t seeing or able to select the offer in My O2, then please make sure the address on your O2 account matches the address on the account of the Virgin Media broadband service, whether it is in your name or another residents in your household. If you think everything’s correct and still aren’t seeing the option to activate your benefits, then please get in touch by calling 202 from your O2 mobile.


Where will I be able to see my benefits on my account once they’ve been applied?

When Volt benefits are activated your O2 tariff name won’t change but your new data allowance and any changes to your roaming Bolt Ons can be seen in My O2. You’ll be able to see your Virgin Media benefits, on your Virgin Media account, if you are the registered account holder for the service in your household.


Does this mean my O2 contract will change?

If you're not eligible, or you don’t activate Volt benefits, then your contract with O2 won't change. If you're eligible and decide to activate Volt benefits, you'll see these benefits reflected in your contract.


Are you changing your company name or will both names still exist?

For now, both O2 and Virgin Media will continue to exist separately, as well as together.


Will O2 be sharing my personal data with Virgin Media and will that mean they can now contact me?

We'll need to share some information, particularly when you're a customer of both, to try and make things work efficiently for you. If you have any queries about your Volt benefits for example, we'll send them over to our Virgin Media colleagues who will be in touch to help resolve your query. If you're contacting us about O2-specific issues or if you're not a Virgin Media customer we'll continue looking after your data in line with our Privacy Policy. You can also see Virgin Media’s Privacy Policy here.

For more information see our Data Hub FAQs. Other than Volt queries, Virgin Media won't be contacting you for marketing, for example, unless you've given them your permission to do so.

Take a look at the Volt terms and conditions.

 


Will this joint venture change how O2 Pay As You Go works?

No, there'll be no immediate changes to our Pay As You Go service. For now, your rates and the way you manage your account will stay the same.


Can I see my Virgin Media information in the My O2 app?

You can see your O2 specific Volt benefits in My O2 but you can't view your Virgin Media account information in My O2. You'll need to go to My Virgin Media.


Get help

Which customer service should I contact?

We’ll still bring you the same level of customer service you expect from O2. If you want to discuss Virgin Media products like TV or broadband, you'll need to speak to Virgin Media's customer service team.


Will the joint venture with Virgin Media, impact the customer service I get from O2?

No, we’ll still bring you the same level of customer service you expect from O2. If you want to discuss Virgin Media products like TV or broadband, you'll need to speak to Virgin Media's customer service team.


Does this change how I make queries about my O2 account?

No, nothing changes. We'll continue to provide customer service for everyone on O2 through our website, call centres and stores. For any broadband or TV queries you'll need to continue speaking to Virgin Media's support team.


Does this change how I make queries about my Virgin Media account or report a fault?

No, nothing changes. Virgin Media will continue to provide support for your Virgin Media service on their Help site, if you are the registered account holder.


Can Virgin Media customers get help in an O2 store?

No nothing changes for now, O2 stores only offer support on O2 products and services. If you've got any questions about Virgin Media products and services, just contact Virgin Media the same way you normally would.


I've received a text/email from O2 announcing the joint venture. How do I know it's legitimate?

Our email and text announcing the joint venture will not include a link to sign in to your O2 account. We'll never call, text or email you and ask for a one-time code, password, or other security information you’ve set up on your O2 account. If you receive something suspicious, see our advice here.


I'm having issues with my Virgin Media Broadband

You can find loads of helpful information on the Virgin Media support site. Go to Virgin Media support.


Leaving Virgin Media and O2

What happens to my Volt benefits if I leave O2 or Virgin Media?

If you choose to leave O2 by requesting a PAC or STAC then you'll lose access to your mobile data boost however, you'll keep your higher broadband speeds with Virgin Media. Likewise, if you choose to leave Virgin Media you'll keep your increased mobile data allowance on O2.



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