Take a look at our FAQs about Virgin Media and O2.

Joining Virgin Media and O2

Who can get Volt benefits?

To get your Volt benefits, you need to be a customer of both O2 mobile and Virgin Media broadband. If you're an existing Pay Monthly customer of O2, you'll need to get broadband from Virgin Media. Or, if you're already a Virgin Media broadband customer, you'll also need to get a Pay Monthly mobile with O2.

Already got both O2 mobile and Virgin Media Broadband? You can check your eligibility and activate your benefits in My O2. Your O2 Pay Monthly mobile plan must be registered in the same name and address as your Virgin Media Broadband.

Please be aware that your O2 Pay Monthly mobile plan and Virgin Media broadband accounts must be registered with the same name and address. If your name is spelled differently then you may not receive the correct offer. If you think that everything’s correct but you haven’t been able to activate your Volt benefits, then please get in touch by calling 202 from your O2 mobile.

Benefits will be applied to every mobile device on your O2 account excluding smartwatches.

Check whether Virgin Media broadband is available in your area

See Volt terms and conditions.


I'm on Virgin Mobile, will I automatically switch to O2?

No, your Virgin Mobile contract won't automatically switch to O2. If you're a customer of Virgin Media broadband and you'd like to access supercharged benefits, you'll need to switch your current mobile contract to O2. Find out more about switching to O2.


When can I get Volt benefits in my area?

As well as being a customer of O2, you'll also need to join Virgin Media broadband. You can see whether you can get Virgin Media broadband in your area, on the Virgin Media services checker. If Virgin Media broadband isn't available in your area yet, you can choose to register to receive email updates on availability in your area.


How do I get Volt benefits?

I'm an O2 customer

Join Virgin Media broadband and get double the mobile data on every eligible O2 Pay Monthly plan in your name, in your household. Plus, get a broadband speed boost to the next available level (if you aren’t already on the fastest speeds you can get in your area), and supercharged connectivity at home and on the move. Just for being with us both.

Join Virgin Media

I am a Virgin Media customer

Join O2 as well and get double the mobile data on every eligible O2 Pay Monthly plan in your name, in your household. Plus, get a broadband speed boost to the next available level (if you aren’t already on the fastest speeds you can get in your area), and supercharged connectivity at home and on the move. Just for being with us both.

Join O2

I'm a customer of both Virgin Media and O2

Supercharge your world with Volt.

When you’re with both Virgin Media and O2, you’ll get supercharged speeds, data and WiFi. That means double the mobile data on every eligible O2 Pay Monthly plan in your name, in your household. A broadband speed boost to the next available level (if you aren’t already on the fastest speeds you can get in your area). WiFi Pods if you find any WiFi blackspots in your home and get Intelligent WiFi Plus. And O2 Travel Inclusive Zone, so you can go roam in 75 destinations.

You can check your eligibility and activate Volt benefits in My O2.

Find out more about supercharged benefits from Virgin Media and O2.


I'm having issues applying my Volt benefits

O2 and Virgin Media will contact you separately when your Volt benefits have been applied, these will come through at different times and could be on different days. Virgin Media confirmation usually comes after O2 and it can take up to 14 days for the Virgin Media speed boost to be active on your account.

Just to let you know, your O2 tariff name won’t change but your new data allowance and any changes to your roaming Bolt Ons can be seen in My O2.

If you're having problems joining O2 or applying your data boost, please get in touch with one our advisors. If your issue is with joining Virgin Media or applying your broadband speed boost, then please call Virgin Media on 0345 454 1111.


I’ve got Virgin Media broadband at my address, but it’s not registered in my name, can I get Volt benefits?

Unfortunately, that means you’re not eligible for Volt benefits right now because your name and address both need to match across your O2 and Virgin Media accounts.

But don’t worry, we’re changing this. Soon, you’ll be able to get Volt benefits through your household’s Virgin Media broadband account – so will anyone else who has their own O2 Pay Monthly plan at your address.

Keep an eye on My O2, you’ll see the option to activate Volt benefits when it becomes available to you.

See Volt terms and conditions.


Volt benefits

What are Volt benefits?

When you’re with Virgin Media and O2 you’ll get supercharged speeds, data and WiFi. That means double the mobile data on every eligible O2 Pay Monthly plan in your name, in your household. A broadband speed boost to the next available level (if you aren’t already on the fastest speeds you can get in your area). WiFi Pods if you find any WiFi black spots in your home and order Intelligent WiFi Plus. And O2 Travel Inclusive Zone, so you can go roam in 75 destinations.

You’ll be able to see your supercharged data allowances and O2 Travel Inclusive Zone Bolt On in your My O2 account.

Plus, if you take out a phone on a new O2 Custom Plan, you’ll get up to £150 off an O2 Custom Plan for a connected device. Just give O2 a ring or pop into an O2 shop.

To get your Volt benefits, you need to be a customer of both O2 mobile and Virgin Media broadband. Your O2 Pay Monthly mobile plan must be registered in the same name and address as your Virgin Media Broadband.

All on top of the lightning-fast speeds, reliability and rewards you’d expect.


How can I get free WiFi Pods?

Virgin Media WiFi Pods are available at no extra cost, when you choose to get Intelligent WiFi Plus, as a customer of Virgin Media Broadband and O2 mobile. WiFi Pods are available if you are experiencing coverage issues in your home and will be arranged after Virgin Media have run diagnostic checks on your coverage. Just call 0345 454 1111 and a Virgin Media agent will be happy to help.


What happens if I can't get faster broadband where I live?

If you're an eligible Virgin Media and O2 customer, but you're already on the fastest broadband speeds you can get in your area, we'll automatically upgrade your broadband speed as soon as a faster tier is available in your area. In the meantime, you can still benefit from double mobile data on O2, or unlimited data if you're on a tariff of 250GB and above. You'll also get our other Volt benefits, like up to three free WiFi Pods and roaming in 75 countries with O2 Travel Inclusive Zone.


I'm already on both Virgin Media and O2, can I get a better deal now?

When you’re with both Virgin Media and O2, you’ll get supercharged speeds, data and WiFi. That means double the mobile data on every eligible O2 Pay Monthly plan in your name, in your household. A broadband speed boost to the next available level (if you aren’t already on the fastest speeds you can get in your area). WiFi Pods if you find any WiFi blackspots in your home and get Intelligent WiFi Plus. And O2 Travel Inclusive Zone, so you can go roam in 75 destinations.

You can check your eligibility and activate Volt Benefits in My O2.


Can I buy Virgin Media products from O2?

Unfortunately you can’t buy Virgin Media products directly through O2. If you’re looking for Virgin Media products, or Virgin Media and O2 bundles, head over to our joint venture page.


Managing my account

I've joined Virgin Media and O2, will I see all my bills in My O2?

No, your bills will be separated across Virgin Media and O2. You'll be able to see your O2 mobile bill in My O2. Your data boost won't be shown in your bill but you can see it in your usage and data allowance. To see your broadband or TV bill, please check your My Virgin Media account.


What happens to Volt benefits if I upgrade or change tariff?

When you upgrade or change a tariff on your O2 account, your Volt benefits will drop off temporarily. These benefits will be re-applied within 14 days.


I think I should be eligible for Volt, but I can’t see the offer to activate my Volt benefits in My O2

If you think you should be eligible for Volt benefits but aren’t seeing or able to select the offer in My O2, then please make sure your name and address match on both your O2 and Virgin Media accounts. If you think everything’s correct and still aren’t seeing the option to activate your benefits, then please get in touch by calling 202 from your O2 mobile.


Where will I be able to see my benefits on my account once they’ve been applied?

When you activate Volt benefits your O2 tariff name won’t change but your new data allowance and any changes to your roaming Bolt Ons can be seen in My O2. You’ll be able to see your Virgin Media benefits, on your Virgin Media account.


Does this mean my O2 contract will change?

If you're not eligible, or you don’t activate Volt benefits, then your contract with O2 won't change. If you're eligible and decide to activate Volt benefits, you'll see these benefits reflected in your contract.


Are you changing your company name or will both names still exist?

For now, both O2 and Virgin Media will continue to exist separately, as well as together.


Will O2 be sharing my personal data with Virgin Media and will that mean they can now contact me?

We'll need to share some information, particularly when you're a customer of both, to try and make things work efficiently for you. If you have any queries about your Volt benefits for example, we'll send them over to our Virgin Media colleagues who will be in touch to help resolve your query. If you're contacting us about O2-specific issues or if you're not a Virgin Media customer we'll continue looking after your data in line with our Privacy Policy. You can also see Virgin Media’s Privacy Policy here.

For more information see our Data Hub FAQs. Other than Volt queries, Virgin Media won't be contacting you for marketing, for example, unless you've given them your permission to do so.

Take a look at the Volt terms and conditions.

 


Will this joint venture change how O2 Pay As You Go works?

No, there'll be no immediate changes to our Pay As You Go service. For now, your rates and the way you manage your account will stay the same.


Can I see my Virgin Media information in the My O2 app?

You can see your O2 specific Volt benefits in My O2 but you can't view your Virgin Media account information in My O2. You'll need to go to My Virgin Media.


Get help

Which customer service team should I contact?

We’ll still bring you the same level of customer service you expect from O2. If you want to discuss Virgin Media products like TV or broadband, you'll need to speak to Virgin Media's customer service team.


Will the joint venture with Virgin Media, impact the customer service I get from O2?

No, we’ll still bring you the same level of customer service you expect from O2. If you want to discuss Virgin Media products like TV or broadband, you'll need to speak to Virgin Media's customer service team.


Does this change how I make queries about my O2 account?

No, nothing changes. We'll continue to provide customer service for everyone on O2 through our website, call centres and stores. For any broadband or TV queries you'll need to continue speaking to Virgin Media's support team.


Does this change how I make queries about my Virgin Media account or report a fault?

No, nothing changes. Virgin Media will continue to provide support for your Virgin Media service on their Help site.


Can Virgin Media customers get help in an O2 store?

No nothing changes for now, O2 stores only offer support on O2 products and services. If you've got any questions about Virgin Media products and services, just contact Virgin Media the same way you normally would.


I've received a text/email from O2 announcing the joint venture. How do I know it's legitimate?

Our email and text announcing the joint venture will not include a link to sign in to your O2 account. We'll never call, text or email you and ask for a one-time code, password, or other security information you’ve set up on your O2 account. If you receive something suspicious, see our advice here.


I'm having issues with my Virgin Media Broadband

You can find loads of helpful information on the Virgin Media support site. Go to Virgin Media support.


Leaving Virgin Media and O2

What happens to my Volt benefits if I leave O2 or Virgin Media?

If you choose to leave O2 by requesting a PAC or STAC then you'll lose access to your mobile data boost however, you'll keep your higher broadband speeds with Virgin Media. Likewise, if you choose to leave Virgin Media you'll keep your increased mobile data allowance on O2.



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