Help and Support

Closure of O2 World Chat

We’re always looking for ways to improve the service we offer, and we’ve decided to close our O2 World Chat app. The app will be closing on 31 October 2017. Please use up any credit by this date.

Top-ups
You can keep on using any O2 World Chat credit through September and October. But you won’t be able to top up extra credit after 30 September 2017.
 
Credit balances 
Apart from any exclusions listed in the section below, any balance you have in your account on 1 November will be refunded to the card you originally used to top up. If you used multiple cards to top up, valid account balances will be refunded across the cards. Refunds will take up to 30 days to complete.

Exclusions 
The following exclusions apply to credit balance refunds:

a) If you’ve never topped up but have an account balance from a promotional offer, the balance will expire on 31 October. You are not eligible for a refund.

b) In accordance with the O2 World Chat terms, if you haven’t made a call or topped up since 30 April 2017, your account will be deemed inactive and the Credit you have on your account will be lost and will not be refunded.