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Help and Support

Your bill

Your O2 bill

My O2 is the quickest and easiest way to view your bill.

To view your latest bill, use the My O2 app or sign in to My O2. If you'd like to download your bill, you can do this on the My O2 website but not the app.

Once you sign in, you'll see a summary of your bill and payment date on the left-hand side. Click on ‘View latest airtime bill’ to see how your bill is calculated. On this page you can also view, download and print your bills from the last six months. You can also view your bill in the My O2 app, but you won’t be able to download your bill here - make sure you’re on the My O2 website to download your bill.

Take a look at our understanding your bill page for more information.

If you can't get online, you can see your remaining credit, data, texts and minutes by:

  • texting Balance to 21202
  • calling 4444 free from your mobile (Pay As You Go)
  • dialling *#10# and pressing call (Pay As You Go).

How do I log in to My O2?

If you're a Pay Monthly customer, you'll be automatically registered.
If you're a Pay As You Go customer, you'll need to register using:

  • your O2 mobile number
  • an email address
  • a secure password.
How do I view my first bill?

You’ll get your first bill within four days of joining O2, and you’ll be charged 14 days after you receive it. Your official billing date is usually the date you joined us, and it will be the same every month.

If you joined us on the 29th, 30th or 31st of the month, your official billing date will be the 1st of the following month. Your first bill will be pro rata, which means that we’ll charge you for one full month’s airtime, as well as any airtime you use in those first few days before your billing cycle starts.

If you’ve upgraded your device, your billing date will stay the same.

Your next bill will be pro rata and might include a charge from your old tariff or Airtime Plan. If you're on O2 Refresh we split your bill in two, so you’ll see two payments each month:

  1. Device Plan - the cost of your phone or tablet
  2. Airtime Plan - the monthly cost of your data, minutes and texts

Both payments will come out of your account on the same day.

If you've signed up to a non-refresh contract, you’ll see one payment each month.

The best way to keep an eye on your bill is to use My O2. You can see what you’ve been charged for, when to pay and how to pay. You can download the My O2 app for free. Text MYO2APP to 2020.

If you joined O2 or upgraded your device after 23 January 2014, your bill will be adjusted every April by the Retail Price Index (RPI) rate of inflation announced in February. On O2 Refresh, your Device Plan payments are not subject to inflation and remain at 0% interest.

For information about extra charges that might appear on your bill, take a look at our Other numbers and charges page.

How do I change my payment and billing date?

Take a look at our payment date and billing date page for more information.

How do I pay my final bill?

You’ll get your final bill 14 days after you’re disconnected.

If your Direct Debit’s still active, we’ll take the money from your account as normal. If you've cancelled your Direct Debit then you’ll need to call us to pay your final bill.

You can check your final bill online in My O2, but not in the My O2 app, as it’ll stop working once you’re disconnected.

Your final bill might be higher than your previous bills as it includes:

  • the final cost of line rental
  • any outstanding charges
  • any cancellation fees.

Sometimes your final bill can be produced in credit. If this happens, take a look at our Final bill refund page for more information.

Can I get a paper copy of my bill?

You can request a paper copy of your bill. It costs £1 for a summary bill and £1.50 for an itemised bill. If you still want a paper bill, contact us.

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