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Help and Support

Understanding data


Without attachments, the average email uses between 10 and 30KB of data. With attachments, it can be anything from 500KB for one photo, to several MB for large documents.

Social media

Sites such as Facebook, Twitter and Instagram can quickly burn through your data. Tweeting a message uses about 500KB, but if you're uploading lots of photos, it'll eat up more.

Apps and games

Downloading a game uses around 30MB. Playing games online may drain your data quickly. It could be anything up to 60MB an hour, or more.


Downloading one song uses around 3 to 10MB.

Video clips, TV shows and Films

In HD, an average video clip uses 3MB. 95MB for a TV show and 570MB for a film.

We don't recommend using your phone as a personal hotspot. Sims on standard mobile tariffs are designed for calls, texts and general use, like daily browsing. They're not made for being used as or in a mobile broadband device, as this eats up a lot of data.

What’s the best data bundle for me?
1GB a month is roughly enough to:

  • browse for 11 hours
  • send 16,000 emails without attachments or 300 with attachments
  • download 17 songs
  • watch 40 minutes of TV.

3GB a month is roughly enough to:

  • browse for 33 hours
  • send 50,000 emails without attachments or 1000 with attachments
  • download 50 songs
  • watch 120 minutes of TV.

30GB a month is roughly enough to:

  • browse for 330 hours
  • send 500,000 emails without attachments or 10,000 with attachments
  • download 500 songs watch 1200 minutes of TV.

Keeping up to date with your data usage
You can download the My O2 app. Sign in, go to My Allowances and choose Data. You'll see a breakdown of all the data you've used and what's left. Alternatively, sign in to your My O2 account online.

To help you stay on top of your data usage, we'll text you when you've reached 80% of your allowance and again when you've reached 100%. Once you’ve used up your monthly allowance, you’ll need to buy more to get back online.

You could buy a one off Bolt On through My O2 to keep you going until your next bill date. Or increase your monthly data package so you don’t have to worry about running out of data again.

Top tips for saving data
Nothing can be more frustrating than getting a top-up of data each month, only to see it disappear within days, or sometimes hours. We’ve looked at all the daily data eaters and come up with some suggestions around how to look after that precious mobile data of yours.

Auto-play videos on social media

Videos playing automatically when scrolling through the latest posts on Facebook or Twitter? You can stop this happening by switching auto-play to ‘wifi only’ in the app settings on your device.

Fully close down your apps

One of the most common causes of high data usage can be those pesky apps running in the background. A common way to ensure these apps are closed down is to double tap the home button on your device and swipe them away. For full details, refer to your device manual.

Location services

Use maps on a regular basis? Even when you’ve arrived at where you need to be, maps may be running in the background draining your data. Make sure you close the app down properly.

Streaming music

Listen to your favourite songs through the offline mode on common apps like Spotify. That way, you can save your data for when you need it most.

Apple Wi-Fi Assist

Do you have an Apple iPhone? The Wi-Fi Assist feature automatically switches between wifi and data depending on the strongest signal. To stay in control, go to Settings and turn off Wi-Fi Assist.

Emoji messages

Love sending emojis to all your closest friends and family? If you’re not sending an Apple i-Message then a message containing an emoji could be sent as an MMS and come at an extra cost. Double check you’re sending via wifi to save your data.