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    Phones

    • Phones
    • Upgrades
    • Apple iPhone
    • iPhone 17
    • Android phones
    • Refurbished phones

    Tablets, laptops and dongles

    • Tablets
    • Apple iPad
    • Android tablets
    • Laptops
    • Dongles and mobile WiFi

    SIMs and Tariffs

    • Pay Monthly SIMs
    • Pay As You Go SIMs
    • Tariffs
    • International
    • Top-up
    • Essential Plan

    Accessories and more

    • Tech and accessories
    • Apple Watch
    • Smartwatches
    • AirPods
    • Great deals
    • Coming Soon

    O2 for you

    • Flexible tariffs
    • Upgrade with O2 Switch Up
    • Fair Deal for O2 customers
    • Peace of mind with O2 Insure
    • Tech news and inspiration

    Saving you money

    • Data rollover
    • Sell with O2 Recycle
    • Auto-save plans
    • Multisave discounts
    • Virgin Media and O2 benefits

    Perks and rewards

    • Priority Tickets and offers
    • Pick your O2 Extras
    • Collect Airtime Rewards
    • Perks at O2 venues
    • Pay As You Go Rewards

    Stay connected

    • Travel with EU roaming
    • Check your coverage
    • Our cutting-edge network
    • 5G is here
    • Free O2 WiFi hotspots
    • Live bigger with Volt

      Discover extra benefits
    • O2 bubbles

      See all the reasons to choose O2

      Why join O2?

    Help and support

    • Account
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    • Device guides
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    • Understanding your bill

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    • Faulty device
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Accessibility queries

Access for all

Get in touch

If you want to get more information or set up any of our accessibility services, then just get in touch with us.

If you’d like us to record your preferences on your account, and arrange any ongoing support or adjustments, please fill out our Support Request Form.

Online

You can use Live Chat to have an online conversation. You can also get a copy of the conversation if you need it - just ask the advisor for it.

See our main Contact us page for your other options.

On the phone

If you are a Pay Monthly customer, please call 202 from your mobile, or 0344 809 0202.

If you are a Pay As You Go customer, please call 0344 809 0222.

Email

You can email the Access For You Team on accessforyou@o2.com.

Write to us

Drop us a line at:

Telefonica UK Limited,
Correspondence Team,
PO Box 694,
Winchester,
SO23 5AP.

Relay UK or SignVideo

If you’re deaf, hard of hearing or speech impaired, you can use Relay UK or, the SignVideo interpreting system for British Sign Language (BSL).

Visit a store

If you prefer to talk in person, pop into any O2 store.

All our stores aim to be designed and arranged to be accessible for everyone. As well as speaking to our helpful team, you’ll finding a range of brand new phones, tablets, smart tech and accessories, or even book your phone in for repair.

We can help you find a phone to suit your needs and assist you, where possible, to set it up. It’ll come with a 14 Day Change of Mind period, so if it’s not quite right, bring it back and we’ll help you find the right one.

When visiting an O2 store you can:

  • Use a hearing loop

  • Ask for somewhere to sit down

  • Ask us to read information out for you, or write explanations down

  • Get help filling in forms for O2 or Virgin Media products and services

  • Ask for help setting up your phone or adding apps

  • Help with printing documents relating to O2 or Virgin Media contracts, including accessible formats like coloured paper or large font

  • Help to set up receiving accessible formats like braille bills

Use our store locator to find your nearest store and check its accessibility features.

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Popular in shop

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©2025 Telefonica UK Limited

In relation to consumer credit, Telefónica UK Limited is authorised and regulated by the Financial Conduct Authority (Reference Number 718822)

Related links

  • Accessibility links
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  • Support Request
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  • Accessibility vulnerable customers policy
  • Choosing an accessible phone

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