Get in touch
If you want to get more information or set up any of our accessibility services, then just get in touch with us.
If you’d like us to record your preferences on your account, and arrange any ongoing support or adjustments, please fill out our Support Request Form.
Online
You can use Live Chat to have an online conversation. You can also get a copy of the conversation if you need it - just ask the advisor for it.
See our main Contact us page for your other options.
On the phone
If you are a Pay Monthly customer, please call 202 from your mobile, or 0344 809 0202.
If you are a Pay As You Go customer, please call 0344 809 0222.
You can email the Access For You Team on accessforyou@o2.com.
Write to us
Drop us a line at:
Telefonica UK Limited,
Correspondence Team,
PO Box 694,
Winchester,
SO23 5AP.
Relay UK or SignVideo
Visit a store
If you prefer to talk in person, pop into any O2 store.
All our stores aim to be designed and arranged to be accessible for everyone. As well as speaking to our helpful team, you’ll finding a range of brand new phones, tablets, smart tech and accessories, or even book your phone in for repair.
We can help you find a phone to suit your needs and assist you, where possible, to set it up. It’ll come with a 14 Day Change of Mind period, so if it’s not quite right, bring it back and we’ll help you find the right one.
When visiting an O2 store you can:
Use a hearing loop
Ask for somewhere to sit down
Ask us to read information out for you, or write explanations down
Get help filling in forms for O2 or Virgin Media products and services
Ask for help setting up your phone or adding apps
Help with printing documents relating to O2 or Virgin Media contracts, including accessible formats like coloured paper or large font
Help to set up receiving accessible formats like braille bills
Use our store locator to find your nearest store and check its accessibility features.