Mobile Insurance

With O2 Mobile Insurance, you can relax

We've designed a range of policies to be clear and simple to use. So when something happens, we'll get you back up and running. Quicker and easier.

Get your claim sorted. Faster

80% of successful loss claims are fulfilled the next day. And unlike some other policies we send you a replacement phone, not a cheque, so you can be back on track quickly.

The relevant policy is dependant on the handset you have, contact O2 Customer Service for further details.

Benefit

Standard

Premier

Premier for iPhone

Monthly Premium

£6

£7.50 / £10.00

£12.50

Accidental Damage

Attended Theft

Loss

Accessories

Up to £25

Up to £200

Worldwide Cover

Replacement Abroad

Excess

£25

	1st Claim	2nd+ Claim
Accidental Damage Replacement	£60	£60
Theft	£60	£60
Loss	£60	£120

How do I buy O2 Mobile Insurance?

Check out the insurance policies and prices.

If you are a Pay Monthly Customer - simply ask in-store or call O2 Customer Services.

If you are a Pay & Go Customer - you can only purchase mobile insurance in an O2 store. Valid proof of purchase required. Click here to find your nearest store.

What you need to know

Once you buy or upgrade to a new mobile, you've got 28 days to get O2 insurance.
You have to be with O2 and over 18 to get one of our insurance policies.

Mis-Selling | Terms and conditions

How to submit a claim

Its easy. Just call O2 customer services.
You might be asked to fill out a claim form.

Our insurers

For policies purchased after 1 March 2011

O2 Mobile Insurance is underwritten by Telefónica Insurance S.A. UK Branch
Their UK address is: 260 Bath Road, Slough, Berkshire, SL1 4DX.
Their Registered in UK Number is FC029774.

For policies purchased before 1 March 2011

These policies are underwritten by ACE European Group Ltd.
Their UK address is: 100 Leadenhall Street, London, EC3A 3BP.
Their Registered UK Number is 1112892.

Mobile Insurance

We've got you covered.

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