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Using your phone abroad

Using your phone abroad with O2 Travel

If you want to stay connected while you're travelling abroad, then O2 Travel has you covered. It lets you use the internet, talk for longer and text while you're away in 65 countries worldwide. No need to worry about overspending.

Just £1.99 a day in Europe, £3.99 a day in Turkey and £4.99 in selected destinations outside of Europe gets you all the data, minutes and texts you need (see below for the full list of countries covered).

There's no limit to the amount of data you can use but you might find that speeds vary with usage. For receiving and making calls and sending texts there's a cap of 120 minutes and 120 texts a day. It's free to receive texts.

O2 Travel is free to activate and you'll only be charged for the days you actually use it.

The daily charge will be triggered automatically when you make calls or send texts, or when you use data. Charges will apply from midnight to midnight UK time.

You can opt into O2 Travel now by going into My O2 to add the Bolt On. Or you can text O2TRAVEL to 23336.

O2 Travel FAQs

How do I get O2 Travel?
Opting into O2 Travel is easy. Just sign into My O2 and add the Bolt On to your account. Or you can text O2TRAVEL to 23336 and we'll add O2 Travel on to your account. It's free to sign up and we'll only charge you for the days you actually use data, minutes or texts while you're away.
How does O2 Travel work?
O2 Travel is a free Bolt On that can be used by all O2 Pay Monthly customers travelling to O2 Travel destinations – take a look below to see which countries are covered.

For £1.99 a day in Europe you'll get all the data you need, plus 120 minutes to make and/or receive calls and 120 texts to use within European O2 Travel destinations and back to the UK.

For £3.99 a day in Turkey and £4.99 in selected destinations outside of Europe you'll get all the data you need, plus 120 minutes to make and/or receive calls and 120 texts to use within your travel destination and back to the UK.

You'll only be charged on the days you use O2 Travel. The daily charge applies from midnight to midnight UK time, and won't be triggered by receiving calls or texts. Any calls you receive during the day will be included in your 120 minutes daily allowance. If you go over this limit within the same day period, you'll be charged at the standard roaming rates for the country you're in.

O2 Travel provides a separate allowance of data, minutes and texts to use while you're away. Your standard UK tariff allowances won't be impacted.

If you go over the daily calls and texts limit, you'll be charged at the standard roaming rates in that country for any additional usage.
Which countries are included?
The following destinations will be covered by the extended O2 Travel service:

  • £1.99 a day: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Monaco, Guadeloupe, La Reunion, French Guiana, Martinique, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Vatican, San Marino, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.
  • £3.99 a day: Turkey
  • £4.99 a day: USA, UAE, Australia, South Africa, Thailand, Canada, Mexico, Brazil, Hong Kong, New Zealand, Japan, Cape Verde, China, Sri Lanka, Indonesia, Albania, Colombia, Argentina, Peru, Chile, Panama, Uruguay, Venezuela, Botswana, Guatemala, Nicaragua, Antigua and Barbuda, Honduras, El Salvador.
  • What does O2 Travel not include?
    Your allowances will apply from midnight to midnight UK time. Any unused data, calls and texts won't be carried over to the following day.

    If you go over the daily 120 minutes and 120 texts allowance, you'll be charged for any additional usage at the standard roaming rate for your chosen destination.

    Premium rate numbers, MMS and non-standard texts won't be included in the daily charge and will be billed at standard rates.
    What if I don't want O2 Travel?
    If you don't choose our free O2 Travel Bolt On while you're away, you'll be charged for any minutes, texts and data usage at the standard rates for that country.

    Your data usage will be capped at £43 (inc. VAT) in Europe, which gets you 935MB of data, and at £40 (excl. VAT) outside of Europe, which gets you 50MB of data. Contact us to raise this cap to £120, to use 2.6GB of data in Europe or 200MB of data outside of Europe, or to remove the cap completely.

    If you choose to remove the £120 cap, you'll be charged the per-megabyte rate for the country you're travelling in. When you're back in the UK, you can contact us to reapply the cap.

    If you're already signed up for O2 Travel and feel it isn't the right service for your usage needs abroad, you can opt out at any time by texting NOTRAVEL to 23336 or you can remove the O2 Travel Bolt On in My O2.
    What if I'm a Pay As You Go customer?
    If you're travelling in selected countries in Europe, O2 Travel has you covered. For the days you choose to use data, you'll only be charged a daily rate of £1.99, which gets you 100MB. Your daily rate will automatically end at midnight UK time, or when you reach your daily data allowance. If you use up your 100MB allowance and want to get more data in the same day, you can text MORETRAVEL to 21300, to get another 100MB for £1.99. You can find information on calling, texting and data usage abroad here.

    If you're travelling outside of Europe, or you don't have the free O2 Travel Bolt On, you'll be charged our standard roaming rates for calls, texts and data used in your destination. You can find details of all of our standard roaming rates for Pay As You Go customers here.

    If you want to opt-in to O2 Travel, just text TRAVELON to 21300 to activate. It can take up to 24hrs to be applied to your account. It's free to sign up and we'll only charge you for the days you actually use data while you're away.

    Alternatively, to opt out of O2 Travel you can text TRAVELOFF to 21300. You'll then be charged our standard roaming rates for calls, texts and data in your selected destination.
    Which countries are included in O2 Travel Pay As You Go?
    The following destinations will be covered by the O2 Travel Pay As You Go service:

  • £1.99 a day: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Monaco, Guadeloupe, La Reunion, French Guiana, Martinique, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Vatican, San Marino, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.
  • Find out more about O2 Travel for Pay As You Go customers here. Terms apply.

    Using your phone outside of O2 Travel destinations FAQs

    What happens if I remove my data cap completely?
    You can remove your data cap completely by contacting us. If you choose to remove the £120 cap, you'll be charged the per-megabyte rate for the country you're travelling in. Data is charged at £6/MB outside of Europe or 4.3p/MB in Europe. You'll also be charged the standard calling and text rates for the country you're travelling in which can be found here . If you want to re-apply the £120 data cap when you're back in the UK, contact us. Terms apply.
    What can I do to avoid any data roaming charges?
    To avoid data roaming charges you can switch your data roaming off when you're abroad, as apps on your phone might connect to the internet to update or get information even when you're not using them. Switching data roaming off ensures you won't get charged. For help with this, go to our interactive device guide. When data roaming is switched off you'll still have the option to connect to local Wi-Fi hotspots to get onto the internet. Please note some Wi-Fi hotspots in your chosen destination may require payment so we recommend you enquire beforehand.

    For more information on what data is and what uses it up, check out our Understanding Data article.

    How can I use my voicemail abroad?
    Before you travel, you'll need to make sure you know your PIN.

    Calling 901 as usual works in most countries. If it doesn't, call 1780 free from your mobile or +44 7802 090 100, and we'll text you the right number to call. Depending on which country you're in, you'll either go straight to your messages or you'll go to your voicemail greeting. If it's your voicemail greeting, press * and enter your PIN.

    If you forget your PIN when you're abroad, contact us and ask us to reset it. You'll then need to change your PIN before you can listen to your messages. If you're abroad, it costs the same to listen to a voicemail as it does to make a call to the UK. There's no charge for receiving a message if you don't listen to it.

    What can I expect to see on my bill?
    If you're an O2 Travel customer and have used your device in an O2 Travel destination, you'll only be charged the daily rate of that destination for the days you've chosen to use the service. (You can find details of what is included with O2 Travel above).

    We'll try to include all your overseas call charges on your next available bill, to help you keep track of your costs. If we don't get the details of calls you've made from another network for a while, this can delay us billing you for them. This doesn't happen often and it's more common for calls made from countries with smaller networks.

    How do I prevent accidental roaming?
    Accidental roaming occurs when you're in an area close to a national border and your phone picks up the network across the border. If this happens, you may be charged as though you were roaming in the country across the border. You can prevent this by choosing manual, rather than automatic, network selection on your handset and then manually choosing the O2 network. This way if you lose the O2 network, your handset won't try to connect you to a different one. For help with turning off data roaming, go to our interactive device guide.
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