Register for My O2 to keep track of your top up balance, your allowances and your O2 Rewards.
Ask Lucy
Lucy is our online virtual agent, if you've got a problem she's here to help.
Get help with your O2 Pay & Go mobile, such as setting up your phone or changing your tariff.
How do I?
- Top Up There are lots of different ways that you can top up with O2.
- Set up auto top upWe'll remember to top up your mobile automatically, so you don't have to. Learn more >>
- Top up abroad If you need to top up from overseas you have a number of easy options. Learn more >>
- Join O2 RewardsTo join, text REWARD to 50202, or call 313 free from your mobile and start earning today. We'll send you a text message to confirm you've joined. Learn more >>
- Check my balanceRegister with My O2 to check your balance, your tariff and rewards. You can also check your balance by texting BALANCE to 20202. Go to My O2 to find out more.
- Check what my number isText NUMBER to 2020 - it's free to send this text and we'll reply with your phone number.
- Set up and check my voicemailVoicemail 901 answers any calls you miss and lets you know when you have new messages. Learn more >>
- Keep my number (porting in)If you're joining O2 from another network, or transferring from Pay Monthly to Pay & Go, fill in our form to keep your existing number.
- Change my tariffRegister with My O2 to find out more.
- Get the most out of my data allowanceHow to understand data usage.
- Recycle my old phoneGet cash for your old phone with O2 Recycle.
Help and Support
Ask Lucy
Asking Lucy is the easiest way to get help online
FAQs
I've not received my top-up credit. What should I do?
What is auto top-up, and how can I set it up?
Perks for being with O2
Priority Tickets
Get tickets to gigs and events up to 48 hours before everyone else.
Home Broadband
Save £5 a month on all broadband packages. Just for being on O2.
