Our Blueprint

Sustainable services

We're helping people to live greener lives with our products and services. Today's sustainability challenges require all of us to do our bit. We work hard to reduce our own environmental footprint. And we're helping our customers to do the same.

Here are just some of the ways we're doing this:

Eco rating

We're the first UK network to label our phones with a simple score for their environmental and ethical performance – eco rating. This provides customers with the complete picture, so they can make more informed decisions on what products they buy.

Charger out of the box

We've launched a new initiative selling mobile phones without chargers to reduce the amount of environmental waste that spare and unnecessary chargers create.

O2 Recycle

O2 Recycle lets people trade-in old phones and other electronic gadgets for cash or other incentives. Devices are processed for re-use or recycling, or stripped down for responsible disposal. Landfill is not an option.

O2 Refresh

O2 Refresh is our bold new plan that separates the cost of phone and airtime. There are environmental benefits too. Customers can upgrade early and recycle their old handset for cash or keep their handset, saving money and the planet's resources.

Electronic waste recycling

We offer our customers free take-back of their electrical and electronic equipment on a like-for-like basis. When customers buy a new product with us we'll take back their old one.

Sim only deals

Customers can enjoy the benefits of O2, while extending the life of their current handset when they choose a sim only tariff.

Universal charger

O2 agreed with our customers who thought it would be great if the same charger could be used with different handsets.

That's why we launched the O2 universal charger. It's energy efficient and compatible with over 96% of our product range.

Paperless billing

With so many customers receiving paper bills, we realised that we were consuming over 139 million sheets of paper every year.

Cutting that figure makes business sense. And assuming customers don't print off at home, together we can help save an awful lot of paper, too. So we're phasing out paper bills to our Pay Monthly customers.