Rewards

This Offer is governed by these terms and conditions (“Terms”) which you must accept to participate in the Offer. Please read the following Terms carefully and keep a copy for your information.

This Offer is open to existing O2 Pay As You Go customers only who have one of the Eligible Handsets listed below (“Eligible Customers” also referred to as “Participants”) who make a Qualifying Purchase during the Offer Period.

Eligible Customers are able to make a Qualifying Purchase enabling them to upgrade their phone and receive an iPhone 13 (details below) at the reduced price of £361 (“the Offer”).

The iPhone available as part of this Offer is the Apple iPhone 13 128GB in the colours Midnight and Starlight only (“iPhone 13”) subject to individual store availability.

“Qualifying Purchase” is a purchase by an Eligible Customer of an iPhone 13 at a reduced price of £361 subject to the Validation Process set out below having been successfully followed and these Terms having been fully complied with. Direct purchases from participating O2 retail stores only. Only one Qualifying Purchase can be made by each Eligible Customer. Purchases must be made between Monday 2nd June 2025 and Sunday 28th June 2025 inclusive or until such time as the offer is withdrawn within normal store opening hours (“Offer Period”). All other handsets are excluded from this Offer.

“Eligible Handsets” are the iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone 5s, iPhone 5, iPhone 4s and iPhone 4, iPhone 3GS, 3G, iPhone (Original) that successfully pass the Validation Process outlined below.

“Validation Process”

• Customers will need to visit a participating O2 retail store in person taking their current handset with them which must be one of the Eligible Handsets listed above

• The O2 store advisor will use the IMEI handset checker website to validate the customers handset qualifies as an Eligible Handset

• The customer will be instructed to dial: *#06#

• This will display the handsets IMEI number

• Using this IMEI number, the O2 store advisor will be able to validate whether the customer has an Eligible Handset enabling them to participate in this Offer

• The customer will be asked to provide the O2 store advisor with their current O2 telephone number in order to verify that the customer is an existing O2 PAYG customer

• The customer will be asked to show the O2 store advisor the text message that they received promoting this Offer on their Eligible Handset

• Customers will then be informed whether they have successfully met the validation criteria outlined in this section and passed the Validation Process enabling them to make a Qualifying Purchase.

Exclusions

Only Eligible Customers who make a Qualified Purchase during the Offer Period in line with these Terms will qualify for this Offer. Offer not available online or via any other sales channel apart from participating O2 retail stores as outlined in these Terms.

O2 stores in Northern Ireland are not participating in this Offer.

All other handsets are excluded from this Offer. Handset only. No airtime or tariff plans are available as part of this Offer.

Availability

This Offer is subject to availability whilst stocks last and may be withdrawn at any time.

In cases where an iPhone 13 is not available in any individual participating store for any reason, customers may be advised if further phones may become available at that same store.

Depending on possible future stock availability, customers may be advised to return to the same participating retail store where the original attempt to purchase an iPhone 13 as part of this Offer was made no later than Saturday 12th July 2025 to check whether any further iPhone 13 phones have become available at that store. In some cases, it may be possible to notify customers of stock availability in nearby stores should a customer be willing to travel to another store to redeem this Offer. However, this cannot be guaranteed.

In cases where a customer is unable to redeem the Offer due to stock availability on their original visit to a store, customers should ask the individual O2 store to log that the customer attempted to make a purchase during the original Offer Period. Customers should ask the store advisor to complete a store advisor submitted record to be completed during the customer’s original visit to the store confirming (a) the customer’s full name, (b) the handset that the customer attempted to purchase, (c) the date, (d) the store location of the attempted purchase and (e) the reason that the Offer could not be fulfilled.

When returning to a store, customers will be asked to verify that they attempted to redeem the Offer during the original Offer Period. Customers will be asked to (a) provide their full name, (b) confirm that a record was made by a store advisor when they previously visited the store to redeem the Offer and (c) request the store advisor to access that record.

If a customer’s attempt to purchase was logged in store as above, then the customer may return to the same store on or before Saturday 12th July 2025 where the promotional price of £361 will be honoured in the event that further iPhone 13 phones have become available at that individual participating store and the customer is able to meet the terms set out in this Offer. Only customers with a verified store advisor submitted record will be eligible. Customers will be required to go through the Validation Process outlined above.

Offer cannot be used in conjunction with any other offers including but not limited to airtime discounts, including O2 Open, Friends & Family & Multisave. Participants who claim any other offers or discounts will be disqualified and will no longer eligible for this Offer.

Participants who fail to comply with the Terms of this Offer will be disqualified and will not be eligible to make a Qualifying Purchase.

References to ‘handset’ or ‘handsets’ in these Terms means handset only.

Participants should retain a copy of their receipt as proof of purchase.

Offer is not transferable. No cash or other alternatives.

O2 reserves the right to remove promotional material from circulation, amend these Terms or withdraw the Offer at any point during the Offer Period. In the case of amendment or withdrawal a notice will be posted at the top of these Terms. In the event of unforeseen circumstances, the Promoter reserves the right to substitute the Offer for an alternative of equal or greater value. In the event of any dispute the decision of the Promoter is final. No correspondence will be entered into.

O2 will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this Offer or accepting or using the Offer, except for any liability which cannot be excluded by law (including personal injury, death and fraud) in which case that liability is limited to the minimum allowable by law.

O2’s decision is final with regard to all Offer matters.

By participating in the Offer, all Participants will be deemed to have accepted and be bound by the Terms. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Participation and claim instructions are deemed to form part of the Terms.

Data Protection: By participating in the Offer, Participants consent to the transfer of their personal data to the Data Controller and the use of their personal data for the purposes of the administration of this promotion and any other purposes to which the Participant has consented. Your personal details will at all times be kept in accordance with our Privacy Policy, which can be found here.

These terms and conditions shall be governed by English law and the English courts shall have exclusive jurisdiction.

The promoter of this Offer is Telefonica UK Limited 500 Brook Drive, Reading, United Kingdom, RG2 6UU (“O2” and/or “Promoter”)