Terms & conditions

Guess the Elf Name

  1. This Guess the Elf Name competition (the “Competition”) is open to anyone who is aged 18 or over, a UK resident and an upgrading O2 customer, but excluding employees of Virgin Media O2 (whether as a Telefonica UK or Virgin Media employee) entering in a professional capacity as well as any agents or anyone else connected with this promotion (together “Entrants” and each an “Entrant”). We reserve the right to verify the eligibility of Entrants and we may require such information as we consider reasonably necessary for the purpose of verifying the eligibility of an entry and any Prizes may be withheld until and unless we are satisfied with the verification.
  2. No third-party entries, bulk entries or entries submitted by agents will be accepted. Entry via or using malicious third party software (to be determined at our sole discretion), or any other electronic or automated means is strictly prohibited, including (without limitation) use of bots, crawlers, browser plug-ins or browser extensions that scrape and/or modify activity of the platforms used by us to deliver the Competition. Entries not complying with these terms and conditions will be invalid.
  3. We do not accept any responsibility for (i) lost or delayed entries; or (ii) entries incorrectly completed and/or incorrectly submitted due to a technical fault of any kind.
  4. To enter, Entrants must guess the name of each elf via the My O2 app before the Closing Date. Guesses must be made via the promo code section in order to be able to redeem the discount, if successful, as discounts cannot be redeemed at a later date. Only one guess per elf is permitted per Entrant. Multiple entries, in respect of the same elf, by a single Entrant will not be counted and will be deemed invalid.
  5. The Competition runs from 9th December 2021 until 23:59 on 16th December 2021 (the “Closing Date”). Entries received after this date and time will not be valid. By guessing the correct name of an elf, Entrants will have a chance to win either a £10 code, a £20 code, a £50 code or a £150 code (together the “Prizes” and each a “Prize”). Each code will be associated to a different elf name, which will need to be guessed correctly for a chance to win the applicable discount that can be used against the upfront cost of an entrant’s upgrade purchase via the MyO2 app.
  6. After the Closing Date, we will contact all successful Entrants who have correctly guessed an elf name in order to send them a corresponding discount code. Winners will be contacted on the email address they used to enter the Competition and will have 48 hours to redeem their respective Prize. Failure to redeem the Prize within the timeframe stated will mean the code is forfeited and we will not be obligated to or responsible for providing any replacement codes if this occurs. We will also not be responsible for any errors or inaccuracies made by the individual when providing their information to us nor for any technical issues unless they are solely due to O2’s fault (whether by act or omission, directly or indirectly).
  7. Each Prize will be redeemable by the relevant winner against the upfront cost of their device when they purchase an upgrade via the MyO2 app. We will not be responsible for any failure of a winner to make use of the specified Prize. If you win a code, to apply the discount, set your upfront cost to at least £[10/20/50/150] and select your desired device plan length and tariff. Within the basket enter code XXXXXXXX into the ‘Got a promo code?’ section. Code must be applied at time of purchase and cannot be applied retrospectively. Voucher code can only be used once, in a single transaction, and only one voucher code can be used per transaction (even if multiple codes are won by the same Entrant, meaning Entrants will need to choose which discount code to redeem).
  8. The Prizes are non-transferable and no alternative will be offered. We reserve the right to provide substitute prize(s) of equal or greater value should the specified Prize(s) become unavailable for reasons beyond its control.
  9. In the event of fraud, abuse, and/or an error affecting the proper operation of this Competition, including the allocation of more Prizes than are available as well as any leaking of the Prize codes by any Entrant, we reserve the right to end or suspend the Competition; amend these terms & conditions; declare void the notification of winner(s); and/or to allocate available Prizes by conducting a simple draw from all wrongly allocated winners.
  10. Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry. We reserve the right to refuse entry, or refuse to award a Prize to anyone in breach of these terms and conditions. Instructions provided at the point of entry form part of the terms & conditions of this Competition, and in the event of a conflict, these terms & conditions take precedence over those instructions.
  11. If any provision of these terms and conditions is held invalid by any law, rule, order or regulation of any government, or by the final determination of any court of a competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions not held to be invalid.
  12. Entrants’ data will be collected, stored and processed by Telefonica group and 3rd parties (including, without limitation our partner, Just Giving) for the purposes of administering and assessing this Competition and providing the Prize.
  13. Our decision regarding any aspect of the Competition is final and no correspondence will be entered into.
  14. We reserve the right to suspend, cancel or amend the Competition and/or review and revise these terms and conditions at any time without giving prior notice and by continuing to take part in the Competition subsequent to any revision of these terms and conditions, entrants shall be deemed to have agreed to any such new or amended terms.
  15. Insofar as is permitted by law, we, nor our agents or distributors will not in any circumstances be responsible or liable to compensate the winner(s) or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the Prize except where it is caused by our negligence, or that of our agents or distributors or that of their employees. Your statutory rights are not affected.
  16. This Competition is governed by English Law and participants to the Competition submit to the exclusive jurisdiction of the English courts.

The promoter of this Competition is Telefónica UK Limited, 260 Bath Road, Slough, Berkshire, SL1 4DX (“we”, “us” or “O2”).