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Terms & conditions

O2 Switch Up Bolt On - Terms and Conditions (Staff Plans)


  1. This O2 Switch Up Bolt On is available on all pay monthly staff plans – please see our intranet pages for information about how to move to a staff device plan. The standard terms and conditions for O2 Pay Monthly Mobile services (the “Pay Monthly Mobile Agreement”) available here) shall also apply to this O2 Switch Up Bolt On. In addition to the Pay Monthly Mobile Agreement, these Terms and Conditions will form part of your O2 staff contract once an eligible request has been accepted by us and you are moved onto a staff plan.
  2. References to ‘device’ or ‘devices’ in these Terms and Conditions means handset devices only.
  3. All new Custom Plans or Plus Plans (including staff plans) are taken out subject to status, credit checks and payment by direct debit as well as being subject to availability.
  4. The O2 Switch Up Bolt On is for your personal non-commercial use.
  5. We do not guarantee that the O2 Switch Up Bolt On will always be made available and reserves the right to end the O2 Switch Up Bolt On at any time.
  6. We reserve the right to terminate, restrict or suspend your use of the O2 Switch Up Bolt On, if you are, in our reasonable opinion, in breach of our terms of service.
  7. This Bolt On will be removed automatically if your existing staff device plan is either (i) paid in full as per the contracted schedule of payments; or (ii) paid in full through early settlement, and you remain on your existing staff airtime tariff (instead of choosing to take a new device plan, or leave the O2 network).
  8. Other applicable terms and key information related to O2 Switch Up for staff plans can be found on our intranet pages.

Eligibility to move onto a staff plan

  1. Whilst on a staff plan, provided you have not used O2 Switch Up within the period of twelve (12) months from the date of your applicable staff plan, you may request to move to a new staff device plan in the future (for any new device).
  2. However, where you have used O2 Switch Up within the first twelve (12) months of any applicable staff plan, you will only be eligible to request to move to a new staff plan after the expiry of twelve (12) months from the date of your most recent device plan. This means that any use of O2 Switch Up within this twelve (12) month period (in respect of any device plan, staff or otherwise) will reset the clock before you will be eligible to request to move to a new staff plan in the future.

Using O2 Switch Up & our device check criteria

  1. When you wish to use O2 Switch Up, we will need to examine the condition of your current device (as you will be switching this for the new one) at one of our stores, and if that device is acceptable, your request to swap your device via O2 Switch Up will be approved. We will keep your device and settle your existing staff device plan, which will subsequently be terminated, before you enter into a new device plan.
  2. In respect of the condition of your device, reasonable fair wear and tear is acceptable; however, the following scenarios will be excluded and you will not be permitted to swap your device if any of the following apply:
    1. you are in arrears with us (whether in respect of an existing or previous plan / tariff that has been left unpaid);
    2. the device is not fully functional (e.g. buttons or parts are missing, or the device does not power up or does not function properly in line with manufacturer specifications);
    3. the device is physically damaged, beyond what would be reasonably classed as ‘fair wear and tear’ (e.g. the screen or casing is cracked or heavily scratched);
    4. the device is water damaged;
    5. the device, in our reasonable opinion, has any other damage or issues that would impact the normal functioning of the device, except for any inherent faults not due to your own acts or omissions; and
    6. you provide a device with an IMEI code that does not match the device that was provided by us at the start of the existing contract, except for devices that may have been replaced under a valid insurance plan or warranty which no longer have the same IMEI code as the original device.
  3. Additional terms and conditions may apply, which will be communicated to you at the appropriate time when you request to use O2 Switch Up.