Terms & conditions

Employee Tariffs for O2 services - Our Terms

These terms are effective from 7 June 2021. See previous terms.

Employee Tariffs & Eligibility

  1. You can choose one or more of the “Employee Tariffs” set out in these terms if you are an Eligible Employee.
  2. You are an “Eligible Employee” for the purposes of these Employee Tariffs terms are one of the following:
    1. employees of Telefónica UK Limited (“TUK”);
    2. TUK employees in / supporting giffgaff;
    3. TUK employees in / supporting Tesco Mobile;
    4. Telefonica Europe employees based in the UK who sit within a TUK directorate;
    5. full-time employees of Capita working on the TUK account, who are based in the UK and who have passed their six month probationary period;
    6. permanent Virgin Media Limited employees and permanent UK based Liberty Global Europe Limited employees who have been employed for a minimum of three months; or
    7. customer-facing employees who work for a Virgin Media Limited contractor partners and who have been employed for a minimum of three months, including without limitation Sitel, Actavo, XPO, Netcracker, Avonline, Diona, Planners Stuart Green, Dunmore LTD, Doocey, EJC, ISS worlds, North Midland Construction Comex, Kellys Communications, Kier (McNicholas), CTDI (formerly Regeneris), TP Teleperformance, MAP, Concentrix Belfast, C-Plan, TG Ram Ltd.
  3. Each staff member can get a maximum of one handset plan, one tablet plan and one Smartwatch (either an Apple Watch or a Samsung Connected Watch) plan under their Employee Tariff.
  4. The Employee Tariff offers cannot be used in conjunction with any other discounts or offers (including, without limitation, any money off the upfront cost of the device).
    1. Handset Plans:
      1. O2 Refresh: Pay Monthly Handset on O2 Refresh custom plan with an Airtime Plan consisting of unlimited mins & texts, Unlimited data, 50 MMS, and O2 Travel Inclusive Zone. Your Airtime Plan is free for the duration of your Device Plan; OR 
      2. SIM Only: Pay Monthly rolling 30 day SIM Only airtime tariff consisting of unlimited minutes & texts, Unlimited data, 50 MMS and O2 Travel Inclusive Zone for £16 a month (subject to annual RPI and 3.9% increase).
    2. Connected Tablet (including iPads) Plans: O2 Refresh: Pay Monthly Connected Tablet or iPad on O2 Refresh custom plans with Unlimited data. Your Airtime Plan is free for the duration of your Device Plan. 
    3. Smartwatch Plans: 
      1. O2 Refresh: Pay Monthly Apple Watch on O2 Refresh custom plans with minutes & texts shared from paired iPhone (must be paired with an iPhone 6S or higher that has a Pay Monthly airtime tariff on the O2 network) and unlimited data when not in range of the paired iPhone or WiFi; or 
      2. O2 Refresh: Pay Monthly Samsung Connected Watch on O2 Refresh custom plan using minutes & texts from paired Samsung Smartphone (must be pared with a 2019 Samsung Smartphone or newer (excluding A21s and A10e) that has a Pay Monthly airtime tariff on the O2 network) and 1GB of data when not in range of the paired Samsung Smartphone or WiFi Your Airtime is free for the duration of your Device Plan. 
      3. Please note: You cannot pair the Apple Watch with your business use device.

How to add an O2 Refresh custom plan to your Employee Tariff

  1. You can add an O2 Refresh custom plan to your Employee Tariff by: 
    1. Working out how much you want to pay to get the device you want at:
      www.o2.co.uk/shop/phones for handsets,
      www.o2.co.uk/tablets for tablets; or
      www.o2.co.uk/shop/smartwatches for Smartwatches. 
    2. Spreading the cost of your Device Plan between 3 to 36 months (up to 48 months on selected Apple iPads).
    3. Selecting:
      • the 5GB Airtime Plan for your handset; 
      • the 2GB Airtime Plan for your tablet; and/or
      • the unlimited data plan for Apple Watch. If purchasing an Apple Watch, you will need an iPhone 6S or newer on Custom Plans or an O2 Pay Monthly SIM Only plan & an iPhone 6S or newer.
    4. the 1GB data plan for Samsung Connected Watch. If purchasing a Samsung Connected Watch, you will need a 2019 Samsung Smartphone or newer that is also on O2. Please note, if you successfully complete the process set out in this clause, you will receive an Unlimited data allowance for handsets and tablets, despite having selected the tariff referred to above.
    5. Once you’ve signed up to O2 Refresh, complete the online staff pay monthly request form found on the “Just For You”, “My Rates”, or “Navigate” on the intranet.
    6. You will receive the Employee Tariff for the length of your Device Plan.
    7. Because you’re staff, you’ll get free airtime for the duration of your Device Plan (i.e. between 3 – 36 months (or up to 48 on selected Apple iPads) depending on how long you decide to spread the cost of your device). Remember, with O2 Refresh custom plans, you can upgrade as often as you want. All you need to do is pay off your Device Plan in full.

What happens after your Device Plan finishes?

  1. Once your Device Plan ends, the following will happen:
    1. If you're still an Eligible Employee, you can upgrade to a new O2 Refresh Employee Tariff and you won’t have to pay for your Airtime Plan for the duration of the Device Plan of your new contract.
    2. If you're still an Eligible Employee, and you don't upgrade, you'll be moved to the SIM Only Employee Tariff until you upgrade, change tariff or leave O2. This plan currently includes unlimited minutes & texts, 50 MMS and Unlimited data for £16 a month (subject to the annual RPI and 3.9% increase).
    3. If you are no longer an employee of an eligible company anymore, and choose to upgrade, you can take out a new contract which will be subject to the terms of our consumer tariffs available at the time.
    4. If you are no longer an employee of an eligible company anymore, and choose not to upgrade, you will be moved to a Pay Monthly rolling 30 day SIM Only airtime tariff for £16 a month (subject to annual RPI and 3.9% increases) for your device until you choose to upgrade, change tariff or leave O2. This is a 1GB tariff and where this tariff is applied to a handset, you will also receive unlimited minutes & texts. e. We'll let you know when we’ve moved you across to our SIM Only Employee Tariff (if you still work for us) or the 30 day SIM Only airtime tariff (if you don't work for us anymore).

The Legal Bit:

  1. Not all devices are available on this Employee Tariff. For details of available devices and restrictions please see the “Just For You”, “My Rates”, or “Navigate” pages on the intranet.
  2. Your Apple Watch Airtime Plan or Samsung Connected Watch Airtime Plan will be free until you upgrade, change tariff or leave O2. This applies whether your Watch Airtime Plan is on an O2 Refresh custom plan connection or on a PAYM SIM-Only connection.
  3. The terms and pricing of our Employee Tariff are subject to change at any time. Pricing is correct as of 7 June 2021. Please check the intranet or o2.co.uk/terms for the most up to date version of the terms and pricing.
  4. If you signed up to the Employee Tariff before 7 June 2021 your data allowance on the Employee Tariff was 60GB per month. This will be increased to an unlimited allowance from 14 June 2021.
  5. Our Employee Tariffs are subject to our Pay Monthly terms which can be found at www.o2.co.uk/termsandconditions/mobile.
  6. Your data will be processed in accordance with our privacy policy. To find out more see www.o2.co.uk/termsandconditions/privacy-policy ©