Changes to Pay Monthly terms from 17 June 2022 | O2
- Why are we doing this?
We’ve made these changes to your terms due to new Ofcom regulations, which are designed to protect you. This is following an EU Directive known as the European Electronic Communications Code (EECC).
- What is the EECC (European Electronic Communications Code)?
The EECC is an EU directive, which regulates electronic communications networks and services. Ofcom enforce this code in the UK and their overall objective is fairness. They want people to shop around with confidence, make informed choices, switch easily, and get a fair deal. The EECC brings in new ways to protect customers, making it easier for them to take advantage of competition in the market and be aware of other deals available.
- Why does this matter if the UK has left the European Union?
Although the UK left the European Union on 31 January 2020, the UK remained under an obligation to implement EU directives that were already underway, into domestic law. In July 2020, the UK Government confirmed that the changes to implement the EECC should proceed and be implemented by Ofcom as planned.
- Can I leave my plan early because of these changes?
No, these changes won’t give you a right to exit your plan early as they don’t negatively affect you. They’re designed to improve your rights and we’re updating our terms to reflect the changes in regulation.
- What do the changes to International and cost-based services mean?
It’s very similar to how this works today, but we want to make that clear to you. Sometimes our partners put up their costs. When they do this, there may be an increase in cost for you too, but you’ll be able to cancel your plan if the increase in cost materially disadvantages you.
- What if I want to cancel when you make changes and I haven’t been told I can?
You can cancel your services by giving us 30 days’ notice at any time, but if you haven’t been given a right to cancel you may have to pay an Early Termination Charge, in accordance with your terms and conditions.
If we make a change to your service, please get in touch with us to discuss your options.