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Terms & conditions

Train Ticket Sale Terms & Conditions

Your agreement for the use of the services provided through is with Atos IT Services UK Limited trading as '' ("Atos IT Services UK Limited" or "us"). Our registered company number is 01245534 and our registered office is at 4 Triton Square, Regent's Place, London NW1 3HG.

Your agreement with Atos IT Services UK Limited

These terms and conditions ("Terms and Conditions") govern the use of the services we provide though our web site together with all other information services that are aligned to it (together "the Services"). These Terms and Conditions set out the whole agreement between us and you, and any communications between us that we entered into prior to your use of the Services are not included in this agreement. Please read these terms carefully as they contain restrictions and limitations on our liability which you should be aware of. If you are not completely happy with these terms and conditions, you must not use the Services.

Liability disclaimer

We take all reasonable measures to ensure that the times and fares that we provide are correct. However, despite our efforts, we cannot guarantee that all information is correct, as this information is provided to us by a third party rail information provider. Where we become aware of an error, we will take reasonable measures to rectify it. If you have purchased tickets which are subject to an error on the part of Atos IT Services UK Limited, we will refund these in full.

While we have taken reasonable efforts to ensure that the information contained within this website is correct, information is provided to us from third party sources and may be incomplete, inaccurate, or may be out of date.

We shall use reasonable care and skill in carrying out our Services to you. However we make no representations about the suitability of the information, products and services provided by us as part of the Services for any purpose and we do not accept liability for your reliance on any information supplied by us as part of the Services except to the extent that such information is provided negligently.

The total aggregate liability of Atos IT Services UK Limited for any loss that you suffer arising out of your use of our Services shall be limited to the total value of the transaction under which your claim arises.

To the extent permitted by law, Atos IT Services UK Limited shall not be liable for any loss of profits, revenue, savings, data, opportunity, business, goodwill, data, programs or records, nor for any indirect, incidental, special, or consequential loss arising out of, or in any way connected with, the use of any information provided by us or the use of our Services. All warranties, terms and conditions with regard to such information, and the Services, whether express or implied, arising under statute or common law or otherwise, are hereby excluded to the extent permitted by law.

Notwithstanding anything else in this in these terms and conditions Atos IT Services UK Limited does not seek to limit its liability for death or personal injury, nor for any fraud or fraudulent misrepresentation, nor for any other liability that cannot be limited or excluded by law.

Nothing contained in these terms and conditions shall prejudice your statutory rights as a consumer.

Privacy and Data Collection

The way that we deal with personal information collected from you is detailed in our privacy and data collection policy which forms a part of these Terms and Conditions.


We take fraud very seriously. You may only use our Services to obtain information and book rail tickets for yourself or for another person who has given you appropriate authority. By using a credit or debit card to pay for our Services you are confirming that you have legal authority to use that card and that all information that you have provided to us is accurate. We reserve the right not to provide any Services where we suspect that fraud may be involved.

National Rail Conditions or Carriage

When you purchase a rail ticket through this website you are making a purchase which is subject both to these Terms and Conditions and to the National Rail Conditions of Carriage.

When you buy a ticket for travel on the National Rail Network through us you enter into a contract with the train companies whose trains you have a right to use by virtue of your purchase. The National Rail Conditions form part of that agreement ("the Rail Conditions").

Atos IT Services UK Limited is only responsible for the delivery of the ticket, which we deliver as an agent for the train companies on whose trains you will be travelling. The train companies themselves are responsible for providing your journey. The Rail Conditions set out your rights and any restrictions to those rights with respect to your journey (for instance in relation to delayed departure). The Train companies may give you more extensive rights than those set out in the conditions, and if they do so, these may be found in each train company's passenger charter or other publications. Find out more about the Train Operating companies.

Tickets sold to you are also sold subject to the Railways Byelaws which you must comply with. You can find this document at the end of this page.

At the point of sale of the ticket we will also inform you about any additional conditions or restrictions that apply to the ticket that you are purchasing. Please ensure that you are aware of these as if you do not have a valid ticket for the train service that you intend to use and within the class of ticket that you have purchased, you will have to pay the correct fare and you may have to pay a penalty if you travel without the correct ticket.

Issue of tickets

We cannot confirm the price of any tickets that you wish to buy until you have completed your order. Similarly, some tickets have limited availability and although we check the availability before providing you with a fare quotation, we cannot guarantee their availability until the order has been completed. Your payment will not be taken however until you have confirmed your order.

Once your booking has been completed, we will confirm the booking by a notification within the O2 Train Travel app. For some routes, an m-ticket will be delivered to the app. Otherwise, you can collect your printed tickets from any station that has a ticket machine.

The prices quoted on this website are in Pounds Sterling (£). We are not responsible for the exchange rate if you choose to make a purchase with a foreign credit or debit card. If you ask for a refund, this may also be affected by the exchange rate.

When you collect your tickets, please check them immediately. If they are not correct, please contact O2 Money Customer Service on 10202 (free from O2 mobiles) or 0844 70 10202 (charges may apply from landlines and other mobiles).

Cancellations and refunds

Some tickets may be cancelled by you and a refund issued. This will depend upon the type of ticket that you have bought. The train operating companies decide on the rules with regard to refunds and cancellations. This information will be made available to you when you book your ticket. You should check it to ensure that the ticket will meet your requirements.

You cannot make changes or amendments to a ticket you have purchased through the app. If you no longer require the ticket and wish to cancel then please apply for a refund (administration fee applies). If you still want to travel but at a different time or date (rather than cancel your journey altogether) you still will need to apply for a refund and re-purchase a new ticket for that journey. The £10 administration fee per refund will still apply to refunds where you are re-booking a journey.

If you wish to apply for a refund, you should contact O2 Money Customer Service on 10202 (free from O2 mobiles) or 0844 70 10202 (charges may apply from landlines and other mobiles). We endeavour to process applications for refunds promptly and we aim to do so within 28 days. Any refund would be credited to the payment method that you used to pay for your ticket. We may ask you to return any unused, cancelled or refunded tickets to us. If so, you will be responsible for the costs of doing this.

We will not process any application for cancellation or refund if we believe that it is a fraudulent application.

We will charge you a £10 administration fee per booking to process any refund of a ticket. Any booking fees associated with your original booking will not be refunded.

Other Matters

We reserve the right to make changes to these Terms and Conditions at any time. If we do make changes however, this will not affect the terms that were in force when you made your reservation with us. These terms are effective from 23rd June 2010.

The Terms and Conditions and any notices contained on this website are governed and interpreted in accordance with English Law. By using this website you agree to submit to the exclusive jurisdiction of the English courts in all disputes arising out of or relating to its use.

If any part of the Terms and Conditions are held to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction, that provision will be severed from the rest without effect to the remaining provisions and the invalid, illegal or unenforceable part will be deemed superseded by a valid, legal or enforceable part that most closely satisfies the intention of the original part.

We hope that our Terms and Conditions are clear to you. If however you are not clear about any aspect, please contact us.