O2 Business Wifi Calling Terms and Conditions | Business | O2
Terms & conditions
Wifi and 4G Calling Business terms and conditions from 26th July 2022
Terms and Conditions for Wifi Calling:
These are the Terms and Conditions of the Wifi Calling service. By using the Wifi Calling service and/or continuing to use the service in the event we notify you of a change to these terms you are agreeing to be bound by these Terms and Conditions and you confirm that you're happy to accept and abide by these updated Term and Conditions.
Wifi Calling enables you to make and receive voice calls in areas of poor or no cellular coverage using Wifi networks.
Emergency calls: If you try to make a 999 call using Wifi calling your phone will attempt to make the call using a normal mobile network. If no mobile network is available, the call will be routed over Wifi but the emergency services won’t be able to identify your location automatically.
Wifi Calling only supports sending and receiving of text messages on selected devices. For a list of supported devices see here. For non-supported devices to send and receive text messages you must be in an area with cellular coverage.
Wifi Calling service is available on all business 4G tariffs except Mobile Extension (Mobex), some Best for Business tariffs and data only tariffs.
There is no ‘one off’ connection or monthly subscription charge for using the Wifi Calling service.
Wifi calls are charged and billed in accordance with your existing mobile tariff rates for voice calls.
Although O2 does not charge for data usage when using the Wifi Calling service, the provider of the Wifi network being used may charge you. Please check with the Wifi provider for details of any additional charges that may apply
Wifi Calling is not currently supported outside of the UK. If you try to use your device outside of the UK it will revert to using the local cellular network and you will be charged at your mobile roaming rate.
It is not possible to have both Wifi Calling and TU Go on the same subscription. If you request Wifi Calling then any TU Go service associated with your mobile will be automatically removed and your customer data deleted.
The following additional terms and conditions apply to the provision by O2 to the Customer of 4G Access Bolt On as specified in the Commercial Schedule or as otherwise agreed by the parties in writing from time to time.
These terms and conditions apply to anyone taking a service from us that provides access to 4G.
By using the 4G services including 4G Calling services you are agreeing to be bound by these Terms and Conditions and in the event we notify you of a change to these terms you confirm that you're happy to accept and abide by these updated Term and Conditions.
Access to our 4G services is only available on selected packages, ask in store or check on our website for more details.
The 4G package will allow you to access our 4G services in the UK and countries where O2 supports 4G Calling when roaming.
We reserve the right to implement 4G speed caps in future. Any details will be listed on our website.
Our 4G services may be affected by the number of people using the 4G service, maintenance and upgrades, faults from other networks, the weather, other environmental factors or degradation.
You should check our coverage checker at www.o2.co.uk/coveragechecker before signing up to our 4G services. This is an indication and prediction of outdoor coverage, but coverage may vary depending on local network operators, time and location. Data reception and speeds may not be as good indoors or in a car. Radio-based mobile technologies can also be affected by local factors including buildings, trees and even weather conditions. The coverage checker is a guide and does not guarantee signal coverage. Check for live network updates in affected areas at http://status.o2.co.uk/ .
In order to access 4G Services you will need a 4G ready phone, 4G services package, 4G sim card and you may need to do a software update on your phone if it does not have the software required to access 4G services. You're responsible for ensuring you have inserted your 4G sim and installing a 4G software update on your phone (if required). You must follow any instructions we send you about accessing our 4G network. Visit www.o2.co.uk/4g/setup for more details.
Once you have access to our 4G Services, you will be able to access mobile internet data over our 4G network and partner networks who offer 4G calling when roaming, whenever you are in a 4G coverage area. When in our other mobile data network areas (for example Edge/GPRS/3G/HSPA areas) you will still be able to access non-4G data over these networks as usual.
Your data allowance (where applicable) will be used for all our different types of mobile data (for example Edge/GPRS/3G/HSPA areas) and will not differentiate between the types of mobile data you are using.
4G Calling is an optional service that enables you to make and receive voice calls using 4G network. You can deactivate the 4G Calling option in your device menu settings. Details of how to deactivate 4G Calling can be found at www.o2.co.uk/business/support/network-support/wifi-and-4g-calling. To use 4G Calling when roaming you will need to have 4G Calling turned on, on your device.
4G Calling service and 4G Calling when roaming are available on all latest business tariffs except Mobile Extension (Mobex), some Best for Business tariffs and data only tariffs.
There is no ‘one off’ connection or monthly subscription charge for using the 4G Calling service
4G calls are charged and billed at in accordance with your existing mobile tariff rates for voice calls. For avoidance of doubt there are no data charges for using the 4G Calling service. 4G calls when roaming are charged and billed at in accordance with your existing mobile tariff rates for roamed voice calls. For avoidance of doubt there are no roamed data charges for using the 4G Calling service when roaming.