Business

Terms & conditions

Wifi and 4G Calling Business terms and conditions

Terms and Conditions for Wifi Calling:

  1. These are the Terms and Conditions of the Wifi Calling service. By using the Wifi Calling service and/or continuing to use the service in the event we notify you of a change to these terms you are agreeing to be bound by these Terms and Conditions and you confirm that you're happy to accept and abide by these updated Term and Conditions.
  2. These terms are in addition to our Business Mobile Terms which can be viewed at www.o2.co.uk/termsandconditions/business.
  3. Wifi Calling enables you to make and receive voice calls in areas of poor or no cellular coverage using Wifi networks.
  4. Emergency calls: If you try to make a 999 call using Wifi calling your phone will attempt to make the call using a normal mobile network. If no mobile network is available, the call will be routed over Wifi but the emergency services won’t be able to identify your location automatically.
  5. Wifi Calling does not currently support sending and receiving of text messages. To send and receive text messages you must be in an area with cellular coverage.
  6. Wifi Calling service is available on all business 4G tariffs except Mobile Extension (Mobex), some Best for Business tariffs and data only tariffs.
  7. There is no ‘one off’ connection or monthly subscription charge for using the Wifi Calling service.
  8. Wifi calls are charged and billed in accordance with your existing mobile tariff rates for voice calls.
  9. Although O2 does not charge for data usage when using the Wifi Calling service, the provider of the Wifi network being used may charge you. Please check with the Wifi provider for details of any additional charges that may apply
  10. You will need to have a compatible device and operating software to use the Wifi Calling service. Details of compatible devices and software can be found www.o2.co.uk/business/products/connectivity/wifi-and-4g-calling/.
  11. In order to use the Wifi Calling service you will need to activate the setting on your device. The default setting is Wifi Calling is ‘off’. Details on how to switch Wifi calling on can be found at www.o2.co.uk/business/products/connectivity/wifi-and-4g-calling/.
  12. You can deactivate the Wifi Calling option in your device menu settings. Details of how to deactivate Wifi Calling can be found at www.o2.co.uk/business/products/connectivity/wifi-and-4g-calling/.
  13. Wifi Calling is not currently supported outside of the UK. If you try to use your device outside of the UK it will revert to using the local cellular network and you will be charged at your mobile roaming rate.
  14. It is not possible to have both Wifi Calling and TU Go on the same subscription. If you request Wifi Calling then any TU Go service associated with your mobile will be automatically removed and your customer data deleted.
  15. Wifi Calling is not compatible with Just Call Me and Mobile Voice Recording. If you select the Wifi Calling service then the incompatible service will be removed. Further details can be found at www.o2.co.uk/business/products/connectivity/wifi-and-4g-calling/.

Additional Terms and Conditions for 4G Services

  1. These terms and conditions apply to anyone taking a service from us that provides access to 4G.
  2. By using the 4G services including 4G Calling services you are agreeing to be bound by these Terms and Conditions and in the event we notify you of a change to these terms you confirm that you're happy to accept and abide by these updated Term and Conditions.
  3. These terms are in addition to our Business Mobile Terms which can be viewed at www.o2.co.uk/termsandconditions/business.
  4. Access to our 4G services is only available on selected packages, ask in store or check on our website for more details.
  5. The 4G package will only allow you to access our 4G services in the UK. Roaming is not currently available with our 4G services.
  6. We reserve the right to implement 4G speed caps in future. Any details will be listed on our website.
  7. Our 4G services may be affected by the number of people using the 4G service, maintenance and upgrades, faults from other networks, the weather, other environmental factors or degradation.
  8. You should check our coverage checker at www.o2.co.uk/coveragechecker before signing up to our 4G services. This is an indication and prediction of outdoor coverage, but coverage may vary depending on time and location. Data reception and speeds may not be as good indoors or in a car. Radio-based mobile technologies can also be affected by local factors including buildings, trees and even weather conditions. The coverage checker is a guide and does not guarantee signal coverage. Check for live network updates in affected areas at http://status.o2.co.uk/ .
  9. In order to access 4G Services you will need a 4G ready phone, 4G services package, 4G sim card and you may need to do a software update on your phone if it does not have the software required to access 4G services. You're responsible for ensuring you have inserted your 4G sim and installing a 4G software update on your phone (if required). You must follow any instructions we send you about accessing our 4G network. Visit www.o2.co.uk/4g/setup for more details.
  10. Once you have access to our 4G Services, you will be able to access mobile internet data over our 4G network whenever you are in a 4G coverage area. When in our other mobile data network areas (for example Edge/GPRS/3G/HSPA areas) you will still be able to access non-4G data over these networks as usual.
  11. Your data allowance (where applicable) will be used for all our different types of mobile data (for example Edge/GPRS/3G/HSPA areas) and will not differentiate between the types of mobile data you are using. The data allowance will not rollover from one month to another.
  12. 4G Calling is an optional service that enables you to make and receive voice calls using 4G network.You can deactivate the 4G Calling option in your device menu settings. Details of how to deactivate 4G Calling can be found at www.o2.co.uk/business/support/network-support/wifi-and-4g-calling.
  13. 4G Calling service is available on all latest business tariffs except Mobile Extension (Mobex), some Best for Business tariffs and data only tariffs.
  14. There is no ‘one off’ connection or monthly subscription charge for using the 4G Calling service
  15. 4G calls are charged and billed at in accordance with your existing mobile tariff rates for voice calls. For avoidance of doubt there are no data charges for using the 4G Calling service.
  16. You will need to have a compatible device and operating software to use the 4G Calling service. Details of compatible devices and software can be found at www.o2.co.uk/business/support/network-support/wifi-and-4g-calling.
  17. It is not possible to have both 4G Calling and TU Go on the same subscription. If you request 4G Calling then any TU Go service associated with your mobile will be automatically removed and your customer data deleted.4G Calling is not compatible with Just Call Me and Mobile Voice Recording. If you select the 4G Calling service then the incompatible service will be removed. Further details can be found at www.o2.co.uk/business/support/network-support/wifi-and-4g-calling.