Blue O2 bubbles

Terms & conditions

Multi-Line discount trial - Terms & Conditions ("Offer Terms")

This trial allows you to get a discount off eligible Small Business handset & tablet tariffs and Small Business Sim only or Mobile Broadband tariffs on O2 Business (the “Offer”). Any eligible Participants (defined below) may receive the following discounts: (1) 10% off eligible Small Business handset tariffs; and (2) 20% off eligible Small Business Sim only, tablet tariffs and/or Mobile Broadband tariffs, (altogether known as the “Offer Discounts” and each referred to as an “Offer Discount”).

Please read the following terms and conditions carefully. These terms and conditions govern the Offer. Capitalised terms used in these Offer Terms and not defined shall be as defined in the Pay Monthly Mobile Agreement terms, or the relevant tariff terms, as applicable.

  1. Eligibility: The Offer is available to O2 Small Business customers with a new or upgrading Small Business contract purchased directly from O2 Business via an eligible retail store (“Lead Contract”), who then take out two or more eligible Qualifying Tariffs (up to a maximum of 20 connections per multi-line discount plan) (each a “Qualifying Contract”) during the Offer Period.
  2. A Qualifying Tariff is either (i) a Small Business handset contract purchased directly from eligible O2 stores; or (ii) a Small Business Sim only, tablet or Mobile Broadband Tariff purchased directly from eligible O2 stores. Certain tariffs may only be eligible for this Offer at certain times, so please check marketing material to ensure eligibility before you buy.
    1. Mobile Broadband connections under £10 and existing Small Business Tariffs across Handset, Tablet, Sim Only and MBB with other monetary and data discounts are excluded. Advertised pricing available on SIM Only and Handset is subject to change, standard offers are subject to their own terms and conditions.
    2. The Small Business Qualifying Contract/s must, at the time of verification, be registered to the Lead Contract account holder.
    3. Customers whose applications or orders for the Qualifying Contract/s are not successful or whose orders are not accepted within the Offer Period are not eligible and cannot participate.
  3. Offer Period: This Offer will be available from the effective date until it is withdrawn in accordance with Clause 25 of these Offer Terms.
  4. How to participate:
    1. Customers who wish to participate in the Offer (“Participants”) can redeem the Offer in a participating O2 retail store during the Offer Period. The redeeming customer must purchase a minimum of 2 new or 2 upgrading Small Business connections in order to qualify for an Offer Discount. All quotes provided to Small Business customers will only be valid and guaranteed on the same day in which the quote is provided. Upon expiry of the day, customers will need to go through the process again to receive a new quote from O2 Business.
    2. The Offer Discount(s) will be applied within 48 hours (excluding any weekends and Bank Holidays) of the relevant connection becoming live and after all requested information has been supplied and verified by O2 Business.
    3. The Offer Discount(s) will be applied in order of tariff value, from lowest value to highest value. For example, if a customer is to take 2 Small Business connections on a handset tariff priced at £70, and on a Sim only tariff at £20 - the handset connection will receive a 0% discount and the Sim only connection will receive a 20% discount.
    4. The Offer Discount(s) will be reflected on the respective Participant's second monthly bill/s for their respective Multi-Line Discount Connection/s pro rata.
    5. The Offer Discount(s) will not apply retrospectively.
    6. Customers must connect their accounts via Business Gateway in a participating O2 retail store on applicable tariffs.
  5. Only one Offer Discount per Small Business Connection, up to a maximum of 20 connections. The Offer is subject to availability.
  6. Disqualifying Events: A Participant will cease to qualify for this Offer if: 6.1 they do not comply with the terms of their Small Business Mobile Agreement/s or Device Plan Terms and Conditions (if applicable);
    1. Any contract within this multi-line discount deal is terminated, for any reason without a Small Business Connection replacing them;
    2. The Small Business Connections are disconnected and reconnected (for whatever reason) at a later date;
    3. The Small Business Connection is moved to a promotional tariff that is incompatible with this Offer. If the Lead Contract is still valid but other Small Business Connections move to a tariff that is incompatible with this Offer then those Small Business Connections will not be able to redeem the Offer Discount;
    4. the Participant is no longer a Small Business Connection as defined in these Offer Terms
    5. if we have reason to believe that the Offer has been obtained either:
    1. by mistake or
    2. by providing incorrect information on the Offer application or
    3. by fraud. Where the Offer has been obtained fraudulently O2 Business may reclaim the value of any benefits obtained by the O2 Business account holder or perpetrator of such fraud.
  7. Eligibility Reassessment Events: Small Business Connections will have their discount reassessed and/or reduced if other Small Business Plan Connection/s are terminated, have been disqualified from the Offer, for any reason.
  8. For the avoidance of doubt, if you upgrade an Small Business connection you will need to reapply for the Small Business discount.
  9. Non-transferable: The Offer can only be redeemed against the Participant's valid Small Business Connection/s and cannot be used to pay for or off-set any other fees, charges or costs nor any other O2 Business account balances. The Offer cannot be transferred. There are no cash alternatives.
  10. Returns and refunds: Our Returns and Repairs policy applies and is hereby incorporated into these terms.
  11. Exclusions: This Offer cannot be used in conjunction with any other offer and Participants must retain their receipts as proof of purchase.
  12. Amending or withdrawing the Offer: O2 reserves the right to withdraw or amend the Offer and its associated terms and conditions at any time on reasonable notice. Amendments will notified to customers by posting on the website
  13. In relation to the Small Business plan, your information is treated in accordance with O2's Privacy Policy, which can be viewed at
  14. If any provision of these terms and conditions is held invalid by any law, rule, order or regulation of any government, or by the final determination of any court of a competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions not held to be invalid.
  15. The Offer Terms are governed by English Law and is subject to the exclusive jurisdiction of the English courts.