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Terms & conditions

Data Regulations

Data regulations have changed, so we’ve updated our Privacy Policy.


Your information: what, why and where we use it

As a mobile network, we use some of your data to keep you connected to our network and to manage your O2 account. This data can include things like your contact details, how you use our services, your location and your preferences. This information allows us to comply with our legal obligations as a network operator and helps us improve the service we give you. For more information, head to our Privacy Policy.

On our O2 Business web pages, we use the Eloqua cookie to recognise unique visitors and track the pages you visit. This helps us show you things you'll find useful. This cookie does not contain any personal information about you.
If you click on a web link in an email we’ve sent as part of our marketing activity for larger businesses and public sector, or you fill out one of our O2 Business web forms, we add the information to your contact record and associate this record with the Eloqua cookie. If we don’t already have your details on our database, we create a new contact record associated with the Eloqua cookie.

Your marketing preferences

If you’ve chosen to receive marketing messages from us, we’ll use your data to bring you more of the things you’re interested in. If your company has fewer than 10 people you can check and update your current preferences here or via your O2 Account Manager. If your company has more than 10 people, or is a public sector organisation, you can manage your preferences here.

Your data and third parties

We won’t share your data to let third parties market to you directly. But we sometimes rely on third parties to support our business. For more details on how we protect your data, see our Privacy Policy.

Your rights

You have a number of rights when it comes to the information we hold about you.

For full details, look at our Privacy Policy. When using your data, we might rely on your consent, our legitimate interests as a business, our contract with you or other legal obligations. 

If you think we’re not handling your data properly, please let us know. If you feel we’re still not getting it right after that, you can contact the Information Commissioner’s Office.