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Terms & conditions

Home Broadband Small Print

Home Broadband and Home Phone are subject to availability and you need Home Broadband to get Home Phone.

A £3 router delivery charge applies to online or telesales orders. There's a 30 day or 12 months minimum term contract and you have to pay by direct debit. If you choose the 30 day option there's a connection charge. If you're on Pay As You Go, you must top-up a £10 minimum every 3 months to keep your discount. There's an Acceptable Use Policy.

If you take any Bolt Ons there are some terms. For any chargeable calls you make, there's a minimum 12.8p set up fee. Unless otherwise stated, calls to 0871, 0870 and 070 numbers are not included in your bundle and will cost no more than 20p per minute, 4.1p per minute or 104p per minute respectively. There are minimum call charges for these types of call. For a full list of charges, see They're also in our FAQ. There are some exceptions, see our full terms and price list for details.