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Terms & conditions

Pay Monthly Tariff terms and conditions

Pay Monthly Tariff Terms (if you were on a Pay Monthly tariff 4 December 2013 - 7 May 2014)

Quick summary

These are the Pay Monthly Tariff Terms. They are part of the Pay Monthly Mobile Agreement. They are split into the following sections:

  1. General
  2. Inclusive Minutes and Call Charges
  3. Inclusive Messages and Message Charges
  4. Data Charges and
  5. Pay Monthly Bolt Ons
  6. Early upgrades

1. General

  1. The prices in these Tariff Terms are correct at the time they are posted online on, but are subject to change. There are specific terms about our charges in paragraph 5 of your Pay Monthly Mobile Agreement. You can read them on our Website.
  2. These are our Tariff Terms for Pay Monthly customers applicable after 4 December 2013. They'll apply to you if are on Pay Monthly on or after 4 December 2013. We reserve the right to amend these Tariff Terms from time to time, please check for our the most up-to-date terms.
  3. Our Pay Monthly tariffs are subject to status, a credit-check, payment by direct debit and the terms of a 30-day, 12, 18 or 24 month minimum term Pay Monthly Mobile Agreement.
  4. You will not be able to move to a lower priced tariff (with a lower rate monthly subscription than the tariff you've joined on) during your minimum term. If you move to a higher priced tariff, unless we tell you otherwise, the new tariff will start at the start of your next billing cycle. When you move tariff, you may have to accept the Tariff Terms for that tariff at the time you move and they could be different to these ones. Make sure you check our website for the current terms before you change your tariff. If you move tariff you may not be able to change back to your previous tariff.
  5. If you take a 30-day minimum term simplicity contract you can give us written notice that you want to end your contract or change your tariff at any time, and this will be effective no more than 30 days after we receive your notice. You'll have to pay your normal monthly charge for your simplicity tariff until the end of your 30 day notice period.
  6. Unless we tell you otherwise, you can only upgrade your phone on Pay Monthly at the end of your existing minimum term contract
  7. We don't give you a phone if you take a simplicity tariff. Please check if your current mobile phone is latched/locked to another network before you try to use it with one of our simplicity tariffs. We will charge you a fee to unlock your phone.
  8. If you have minutes, messages and/or data included in your tariff plan, they won't be carried from one month to the next. If you change tariffs you may lose any inclusive minutes, messages, data and/or promotional allowances you currently have.
  9. Each call is charged excluding VAT to 3 decimal places. All calls for that month are aggregated and then rounded using normal rounding rules (if the last digit is a 4 or lower we'll round down, otherwise we'll round up). Where applicable, VAT (at the prevailing rate) is then added to the total of all charges on your bill, with the VAT part of the charge being rounded down to the nearest penny.
  10. If you want to use our data services on your phone then it must be data compatible and enabled.
  11. You need network coverage to be able to use our services.
  12. If you're allowed to pay by methods other than Direct Debit, there will be additional charges. You can contact us to find out what these charges are.
  13. Itemised billing is only available at no additional charge online. Paper bills will be available in limited circumstances to certain customers by request and for a charge.
  14. On some tariffs, 'unlimited' allowances or other promotions and offers will only be available for your minimum term or a limited time.
  15. You may not use this service for any number ranges which we reasonably believe are being used for call forwarding services, concurrent calling,paging services, onward calling services or numbers that pay a revenue share.
  16. Your tariff usage is subject to our 'excessive usage policy' (outlined in this clause 16 and clause 17 of these Tariff Terms) at alltimes. This means that your usage must be for private and personal purposes and that of a legitimate consumer's. You may not use your SIM Card:

    • a. in, or connected to, any phone other than the one which it was supplied with or the type intended by us for use with. (For example a mobile phone simplicity tariff SIM Card is intended for use in a mobile phone not a modem. This includes putting your SIM Card into a modem, modem usage or internet tethering on your device unless stated);
    • b. or in such a way that we reasonably believe adversely impacts the service to our other customers.
  17. We reserve the right to use appropriate traffic shaping or throttling measures to protect our network from types of data usage which we think might impact on levels of service for other customers. This may happen at specific times of day and/or in specific locations. We mayimpose network protection controls which may reduce your speed, remove access to your tariff allowances or Bolt Ons, impose further charges to your account, and/or disconnect your SIM Card at any time. If we reasonably suspect you're not behaving within this policy, we reserve the right to impose further charges or disconnect your SIM Card or your tariff at any time, having attempted to contact you first.

2. Inclusive Minutes and Call Charges

  1. Subject to these Tariff Terms, inclusive minutes on Pay Monthly tariffs can be used for calls made in the UK from your SIM Card to:

    • a. UK landlines (starting 01, 02 or 03); and
    • b. numbers allocated to UK mobile network operators that provide mobile services with substantial national coverage (this currently includes the five major operators O2, Orange or T-Mobile (together Everything Everywhere), Vodafone and Three, and providers like Virgin Mobile and Tesco Mobile that use major operators' networks to provide their services), provided that we may exclude from your inclusive minutes allowance calls made to any number ranges which we reasonably believe are being used for call forwarding services, concurrent calling,paging services, onward calling services or numbers that pay a revenue share. Calls to some telephone helplines are also free of charge and don't use up minutes from your inclusive allowance. A full list of these numbers can be found at:
  2. Inclusive minutes can't be used for calls made to:

    • a. non-geographic numbers (starting 08, 05);
    • b. non-standard or "special" 07 numbers (all those 07 numbers that are not specifically included in your inclusive minutes, including 01 and 07 numbers allocated to network operators in Jersey, Guernsey and the Isle of Man);
    • c. premium rate and directory enquiries numbers and premium short codes where special charges apply. Premium rate numbers are telephone numbers during which certain services are being provided, and for which prices higher than normal are charged. ; or
    • d. any chargeable messages you receive.
  3. A more detailed list of numbers and number types that are not included in your inclusive minutes and their charges can be found at Please check the page regularly. New number ranges may be added to this page and we will update it from time to time.
  4. Once you've used all your inclusive allowances in any month, calls made in the UK to numbers of the type that make up your inclusive allowance will be charged at 40p per minute. Your minimum charge per call will be at the rate charged for a full minute.
  5. We may impose a maximum call duration limiton the calls that you make.
  6. Any calls made from abroad (which includes Jersey, Guernsey and the Isle of Man) or to an international destination from within the UK will be charged at standard roaming or international call rates (unless you've taken a service from us that gives you different international call rates). You can see our current international rates
  7. Accidental roaming (sometimes known as inadvertent roaming) might occur if you are in an area close to national borders because your phone picks up the network across the border. If this happens, you may be charged as though you were roaming on the network across the border. You can prevent this if you live near a national border by setting your handset to do a manual network selection (as opposed to an automatic network selection) and select the 'O2' network. This way if you lose the 'O2' network your handset will not automatically try to connect you to an alternate network. For advice, please visit your nearest O2 store.
  8. Calls to voicemail (including access to voicemail menus and voicemail retrieval) are taken from your inclusive allowance. Once you've used your inclusive allowance, calls to voicemail will cost 35p per minute. If you have Visual Voicemail as part of your tariff, you won't be charged for UK calls to the 901 voicemail service.
  9. Our minimum call charge for calls not forming part of your inclusive allowance is a one minute minimum charge.

3. Inclusive Messages and Message Charges

  1. Inclusive messages on Pay Monthly tariffs can be used for texts sent in the UK to UK mobiles from your SIM Card for private and personal purposes.
  2. Inclusive messages on our Pay Monthly tariffs can't be used for:

    • a. premium rate messages where special charges apply,
    • b. sending messages from the UK to international numbers (these charges can be viewed at and may vary if you've taken a service from us that gives you different international call rates); or
    • c. any chargeable messages you receive.
  3. Once you've used all your inclusive allowances in any month, messages sent in the UK to numbers of the type that make up your inclusive allowance will be charged at 15p per message.
  4. Picture, sound or video messages sent to UK mobiles will be charged at 40p per message.

4. Data Charges

  1. If you have a phone that can use data, but you don't have a data Bolt On then all our Pay Monthly tariffs include O2 Web Daily. If you use data in the UK you'll be charged for the data you use up to a maximum of £1 per day (00:00am to 23:59pm). If you reach your maximum daily charge of £1, O2 Web Daily allows you up to 50MB use of our data network via your mobile phone for the rest of that calendar day. If you exceed the daily allowance or breach these terms, we reserve the right to take action as outlined in these Tariff Terms.
  2. Data usage is measured in kilobytes (KB) and charged at £3.06 per MB. 1MB = 1024 Kilobytes (KB), 1024 MB = 1 Gigabyte (GB). If Data usage is less than £1 it'll be rounded to the nearest kilobyte on a daily basis, and charges are rounded up to the nearest 1p. You are billed for the amount of data that travels over the data network. Please note that your bill may include charges for re-sent data packets and packets added to control the flow of data over the network.
  3. The prices shown do not incorporate data roaming rates.
  4. Once you reach your maximum data allowance, your ability to access data services will stop.

5. Pay Monthly Bolt Ons

  1. Bolt Ons are subject to availability. We reserve the right to withdraw or amend Bolt Ons and/or the terms on which they are offered to you at any time. They are Additional Services (as defined in your Pay Monthly Mobile Agreement).
  2. You have to give us 30 days' notice if you want to cancel your Bolt On or Bolt Ons by calling Customer Services.
  3. The Data Bolt On for iPhone, BlackBerry or Smartphone will allow you use of our data network via your mobile phone (internet capable phones only). The relevant Bolt On includes a specified monthly data allowance.
  4. Any Bolt On inclusive allowances will be taken before your standard Pay Monthly tariff inclusive minutes, messages and/or data.
  5. If the Distance Selling Regulations apply, once your Bolt On is activated you will not be able to cancel under the Regulations. Your statutory rights are unaffected.

6. Early upgrades

  1. Unless we tell you otherwise, if you joined us or upgraded on a Pay Monthly tariff with a phone, you may be able to upgrade your phone earlier than the end of your existing minimum term contract, provided you upgrade to the same or higher priced tariff (minutes / texts and not including the cost of data) that you joined us on. If you want an upgrade, you'll have to sign up to a new minimum term contract which will be subject to our most up-to-date terms and conditions.
  2. Your eligibility to have an early upgrade is at our discretion for a limited time only and may depend on what tariff you're on. If you upgrade early, you'll lose any discounts or special offers applied to your Pay Monthly tariff.
  3. You won't be able to upgrade early if you are on a simplicity contract.
  4. We can change the rules on early upgrades at any time and at our sole discretion. Changes will be posted here on our website or communicated to you by Customer Services.
  5. If you are in breach of your terms of service, you do not have good payment history with us, your mobile phone account is terminated or barred either by you or by us, or if you are in arrears in respect of any O2 bill, we reserve the right to automatically terminate or reject your early upgrade. On the date of termination, all benefits and privileges you have will immediately cease.
  6. You can't transfer, sell or buy your early upgrade, it's personal to you. There are no cash or credit alternatives to an early upgrade.

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