Like New
Our Like New phones are phones that have been returned to us under a customer’s 14 day cooling off period, or warranty replacements. All phones have been fully restored to their original state and tested for extra peace of mind.
We’ve split our refurbs into Three categories, so you know exactly what you’re getting. Perfect, Nearly Perfect and Perfectly Fine
Perfect
Our Grade A refurbs are devices that have been returned within the 14 day cooling off period. They really are as good as new.
What to expect from a Perfect refurb
looks as good as new
no scratches or scuffs
comes with the latest operating system
security wiped, with no content or contacts
comes in an O2 branded box, not in original packaging
12 Month Warranty
Almost Perfect
Our Almost Perfect devices are devices that have been returned within the 14 day cooling off period or 12 month warranty period.
What to expect from a Perfectly New refurb:
no scratches on screen
comes with the latest operating system
security wiped, with no content or contacts
superficial scratches/scuffs on the back or sides
chips up to 2mm long
maximum of five blemishes
comes in an O2 branded box, not in original packaging.
12 Month Warranty
Perfectly Fine
Our Perfectly Fine devices are devices which have been returned within the 14 day cooling off period or 12 month warranty period.
What to expect from a Perfectly Fine refurb:
Superficial scratches on the back, side and screen
No cracks on the screen
No more than 5 deep scratches or chips of up to 2mm in length
Security wiped with no content or contacts
Comes with the latest operating system
Comes in an O2 branded box, not in original packaging
6 months warranty
Packaging and user guides
All of our refurbs are delivered in an O2 branded box, so don’t come with the original packaging, and don’t include a charger, headset, sim pin or user guide. If you need a user guide, you can can find it on the manufacturer's website.