O2 Recycle – Terms and Conditions

Please read these terms and conditions carefully before sending us your device(s). You should understand that by submitting an order, you agree to be bound by these terms and conditions.

We recommend you take note of your IMEI/serial number in case there is a problem with your order. Your IMEI number can be found at the back of your phone under the battery or by typing in *#06# into your keypad. Your serial number will be located in your settings.

Your device

Each device sold by you should match the make and model stated when registering your order and meet the following conditions:

1. The device must turn on and off.
2. The device must be fully functional and complete.
3. The screen must be working and intact.
4. The battery must be included.
5. The device must not be crushed or liquid-damaged.
6. The device must be original and meet the manufacturer’s original specifications.

Grading Phones

We recommend that you use our detailed valuation tool to obtain a price before you send in your items.

No phone is ever the same so grading does vary from model to model, depending on the damage and condition. To give you an idea of how any damage can affect our valuation please have a look at our table.

Please be aware these are just an outline and damage is judged on a phone by phone basis. These reductions may vary depending on how your item can be reused, resold or recycled:

Samsung Galaxy S20 5G, S20+ 5G or S20 Ultra 5G Offer

Due to the COVID-19 pandemic affecting third party suppliers, we are unable to fulfil the Samsung Galaxy S20 5G, S20+ 5G or S20 Ultra 5G Offer set out below. We are sorry to announce that, as of 31 March 2020, this Offer has been withdrawn in accordance with clause 12 of the Terms of the Offer.

If you are an Eligible Customer who has made a Qualifying Purchase in accordance with the Terms of the Offer, please contact us on 0345 505 0202 or email: info@o2recycle.co.uk to discuss further.

Pre-order/buy the Samsung Galaxy S20 5G, S20+ 5G or S20 Ultra 5G and get an extra £100 when you trade in your phone on O2 Recycle (the “Offer”) — Full Terms and Conditions

These terms and conditions (the “Terms”) govern this Offer which you must accept to participate. Please read the following Terms carefully and keep a copy for your information.

Extra £100

1. Eligible Customers who make a Qualifying Purchase and then Qualifying Trade In using the order number from their Qualifying Purchase (“Participants”) get an extra £100 from O2 in addition to the amount of the O2 Recycle trade in value for their device (the “Extra £100”).
2. The Extra £100 from O2 will be processed and paid or credited in accordance with O2’s standard O2 Recycle terms (see www.o2.co.uk/terms) unless otherwise set out in these Terms. The O2 Recycle terms may change from time to time, please check www.o2.co.uk/terms.
3. There may be a time difference between you receiving your O2 Recycle trade in payment or credit amount and you receiving the Extra £100 depending on the method by which you complete your Qualifying Purchase and Qualifying Trade In, provided that this time difference will not be more than seven (7) days.
4. One Offer per Participant only. Offer is not transferable. No cash or other alternatives.

Eligibility & Participation

5. This Offer is open to O2 customers, new or re-signing customers, (“Eligible Customers”) who make a Qualifying Purchase.
6. A "Qualifying Purchase" is a purchase or pre-order followed by purchase of an Eligible Device between 11 February 2020 and 8 April 2020 directly from O2, (the "Offer Period") (devices available on pre-order between 11 February 2020 and 12 March 2020) on an O2 Refresh custom plan tariff, Small Business tariff or Business Essentials tariff for that purchased Eligible Device made directly from O2 (in stores including franchise stores, online at www.o2.co.uk or through our O2 telesales) prior to the end of the Offer Period.
7. A "Qualifying Trade In" is the trade in one of your phone or tablet which has a value of £10 or more via O2 Recycle at O2recycle.co.uk, in store or via the O2 call centre. The O2 Recycle order process must be completed by 8 April 2020 and the device being recycled must be received by O2 Recycle by 22 April 2020.
   O2 Recycle terms apply to the trade in see www.o2.co.uk/terms, provided that these terms may change from time to time.
   You must complete and submit the O2 Recycle order by 23:59:59pm on 8 April 2020 to redeem the Extra £100.
8. "Eligible Device" means a Samsung Galaxy S20 5G, S20+ 5G or S20 Ultra 5G. Qualifying Purchases are subject to their own eligibility criteria, status and credit checks and O2's general terms for consumers if you're on an O2 Refresh contract which can be found at https://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-tariff-terms.
9. Eligible Devices that are purchased and returned within the Change-your-Mind period, or purchased through a third party distributor are excluded and will not qualify for this Offer and the Extra £100 will be forfeited and / or must be returned to O2.
10. Participants who fail to comply with the terms and conditions of this Offer will be disqualified and the Extra £100 will be forfeited and / or must be returned to O2.

Other important terms

11. Participants should retain a copy of their receipt as proof of purchase.
12. O2 reserves the right to remove promotional material from circulation, amend these Terms or withdraw the Offer at any point during the Offer Period. In the case of amendment or withdrawal a notice will be posted at the top of these Terms. In the event of unforeseen circumstances the Promoter reserves the right to substitute the Extra £100 for an alternative of equal or greater value. In the event of any dispute the decision of the Promoter is final. No correspondence will be entered into.
13. O2 will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this Offer, except for any liability which cannot be excluded by law (including personal injury, death and fraud) in which case that liability is limited to the minimum allowable by law.
14. O2’s decision is final with regard to all Offer matters.
15. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Participation and Claim instructions are deemed to form part of the Terms.
16. Data Protection: By participating in the Offer, Participants consent to the transfer of their personal data to the Data Controller and the use of their personal data for the purposes of the administration of this promotion and any other purposes to which the Participant has consented. Your personal details will at all times be kept in accordance with our Privacy Policy, which can be found here: http://www.o2.co.uk/termsandconditions/privacy-policy.
17. These terms and conditions shall be governed by English law and the English courts shall have exclusive jurisdiction.

Promoter: Telefonica UK Limited 260 BATH ROAD, SLOUGH, BERKSHIRE, SL1 4DX (“O2”)

O2 Recycle Extra Offer

Due to the COVID-19 pandemic affecting third party suppliers, we are unable to fulfil the O2 Recycle Extra Offer set out below. We are sorry to announce that, as of 31 March 2020, this Offer has been withdrawn in accordance with clause 18 of the Terms of the Offer.

If you are an eligible Participant in accordance with the Participation Criteria of clause 2 of the Terms of the Offer, please contact us on 0345 505 0202 or email: info@o2recycle.co.uk to discuss further.

These Terms and Conditions govern the O2 Recycle £5 Extra Offer (the "Terms"). Participation and/or claim instructions form part of the "Terms" which you will be deemed to have accepted if you participate. Please read the following Terms carefully and keep a copy for your information.

1. Offer Period: Opening date - 00:01 GMT on 1 January 2020 Closing date – 23:59 GMT on 8 April 2020
2. Participation Criteria: Participants are all customers who (i) place an order on O2Recycle.co.uk to recycle their device with O2 Recycle within the Offer Period using code "5RECYCLE" or "WAITADD5" at checkout and (ii) send in their recycled device by 22 April 2020 to recycle and (iii) accept the O2 Recycle quotation for their device.
3. Extra £5: O2 will pay Participants an extra £5 value in addition to the O2 Recycle quoted value for the Eligible Device. The Extra £5 from O2 will be processed and paid or credited in accordance with O2’s standard O2 Recycle terms (see www.o2.co.uk/terms) unless otherwise set out in these Terms. The O2 Recycle terms may change from time to time, please check www.o2.co.uk/terms).
4. Eligible Device: Means any device registered for recycling by a Participant and which has a value of £10 or more on O2 Recycle.
5. This Offer is open to all individuals complying within the Participation Criteria above. No third party entries, bulk entries or entries submitted by agents will be accepted. O2 reserves the right to verify the eligibility of participants. O2 may require such information as it considers reasonably necessary for the purpose of verifying the eligibility of a Participant and the Extra £5 may be withheld until and unless O2 is satisfied with the verification.
6. O2 Recycle transactions not complying with these Terms will be invalid.
7. The Offer runs during the Offer Period from the Opening Date until the specified Closing Date.
8. Participants should retain a copy of their receipt as proof of participation.
9. O2 reserves the right to remove promotional material from circulation, amend these Terms or withdraw the Offer at any point during the Offer Period. In the case of amendment or withdrawal a notice will be posted at the top of these Terms. In the event of unforeseen circumstances the Promoter reserves the right to substitute the Extra 10% for an alternative of equal or greater value. In the event of any dispute the decision of the Promoter is final. No correspondence will be entered into.
10. Not to be used in conjunction with any other O2 Recycle offer or promotional code
11. Participants will have the Extra £5 provided via the same payment method they selected when recycling their device. There may be a time difference between you receiving your O2 Recycle payment or credit amount and you receiving the Extra £5.
12. O2 will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person's negligence) in connection with this Offer, except for any liability which cannot be excluded by law (including personal injury, death and fraud) in which case that liability is limited to the minimum allowable by law.
13. O2 accepts no responsibility for incorrectly completed, lost or delayed participation, notices, acceptances, tickets or other documents related to the Offer.
14. By participating in the Offer, all Participants will be deemed to have accepted and be bound by the Terms. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Participation and Claim instructions are deemed to form part of the Terms.
15. Data Protection: By participating in the Offer, Participants consent to the transfer of their personal data to the Data Controller and the use of their personal data for the purposes of the administration of this promotion and any other purposes to which the Participant has consented. Your personal details will at all times be kept in accordance with our Privacy Policy, which can be found here: http://www.o2.co.uk/termsandconditions/privacy-policy.
16. Your information will be collected, stored and processed by O2 and our O2 Recycle supplier Redeem UK Ltd for the purposes of administrating and assessing your eligibility to participate in this Offer. For any queries concerning the security of your data and how it is being used please click here http://www.o2.co.uk/termsandconditions/privacy-policy.
17. O2’s decision is final and no correspondence will be entered into.
18. O2 reserves the right to suspend, cancel or amend this Offer and/or review and revise these Terms at any time without giving prior notice
19. These terms and conditions shall be governed by English law and the English courts shall have exclusive jurisdiction.

Promoter: Telefonica UK Limited 260 BATH ROAD, SLOUGH, BERKSHIRE, SL1 4DX (“O2”)

Apple iPhone 11 Offer

Pre-order or Order the iPhone 11/Pro/Pro Max on a 90GB, 120GB or Unlimited tariff in 2019 and get an extra £100 when you Recycle and upgrade to a new Apple smartphone launched in 2020, by 30 December 2020 directly from O2 (the “Offer”) – Full Terms and Conditions

These terms and conditions (the “Terms”) govern this Offer which you must accept to participate. Please read the following Terms carefully and keep a copy for your information.

Extra £100

1. Eligible Customers who make a Qualifying Purchase and then Qualifying Trade In using the order number from their Qualifying Purchase (“Participants”) an extra £100 from O2 in addition to the amount of the O2 Recycle trade in value for their device (the “Extra £100”).
2. The Extra £100 from O2 will be processed and paid or credited in accordance with O2’s standard O2 Recycle terms (see www.o2.co.uk/terms) unless otherwise set out in these Terms. The O2 Recycle terms may change from time to time, please check www.o2.co.uk/terms.
3. There may be a time difference between you receiving your O2 Recycle trade in payment or credit amount and you receiving the Extra £100 depending on the method by which you complete your Qualifying Purchase and Qualifying Trade In, provided that this time difference will not be more than seven (7) days.
4. One Offer per Participant only. Offer is not transferable. No cash or other alternatives.

Eligibility & Participation

5. This Offer is open to O2 customers, new or re-signing customers, (“Eligible Customers”) who make a Qualifying Purchase.
6. You're an “Eligible Customer” if:
   1. you're an existing direct consumer Pay Monthly customer with O2 who has made a Qualifying Purchase on an O2 Refresh contract
   2. you wish to upgrade your iPhone 11/Pro/Pro Max to a new Apple Smartphone launched in 2020 by 30 December 2020 from O2 (see full terms at O2 Refresh - Device Plan and terms and conditions); and
   3. You are eligible for O2 Refresh (subject to credit status, eligibility and Refresh terms).
   4. You have been connected to a 90GB ,120GB or Unlimited Airtime Tariff and are still connected to that Tariff
7. If you want to upgrade to a new 3-36 monthly term you must:
   1. Take out an O2 Refresh tariff consisting of a Device Plan and an Airtime Plan on a Pay Monthly Mobile Agreement to an Apple smartphone launched in 2020, by 30 December 2020;
   2. The device purchased must be a new Apple smartphone launched in 2020 and you have to recycle your iPhone 11/Pro/Pro Max to get the extra £100.
   3. Understand and agree that if you change your mind you won't be able to go back to your previous Airtime/Device Plan. However, you'll still have the right to change your mind about the device or cancel completely as set out in paragraph 11 below.
   4. Pay off any remaining balance on your iPhone 11/Pro/Pro Max Device Plan
   5. Not change your airtime tariff during your minimum period to avoid losing the extra £100.
      The Offer is not available if you want to sign up to a Sim Only tariff or a non-O2 Refresh Pay Monthly tariff.
8. A “Qualifying Purchase” is a Pre-order or an order of an iPhone 11/Pro/Pro Max by 30 October 2019 at 23:59 directly from O2, (the “Offer Period”) on a Pay Monthly O2 Refresh custom plan tariff for that purchased Eligible Device made directly from O2 (in stores including franchise stores, online at o2.co.uk or through our O2 telesales) prior to the end of the Offer Period. (Pre-Order terms apply see https://www.o2.co.uk/termsandconditions/mobile/preorder-terms-and-conditions, provided that these terms may change from time to time).
9. A “Qualifying Recycle” is the recycling of your “Eligible Device”. “Eligible Device” means the following:
   iPhone 11 Pro 64GB Space Grey
   iPhone 11 Pro 64GB Silver
   iPhone 11 Pro 64GB Gold
   iPhone 11 Pro 64GB Midnight Green
   iPhone 11 Pro 256GB Space Grey
   iPhone 11 Pro 256GB Silver
   iPhone 11 Pro 256GB Gold
   iPhone 11 Pro 256GB Midnight Green
   iPhone 11 Pro 512GB Space Grey
   iPhone 11 Pro 512GB Silver
   iPhone 11 Pro 512GB Gold
   iPhone 11 Pro 512GB Midnight Green
   iPhone 11 Pro Max 64GB Space Grey
   iPhone 11 Pro Max 64GB Silver
   iPhone 11 Pro Max 64GB Gold
   iPhone 11 Pro Max 64GB Midnight Green
   iPhone 11 Pro Max 256GB Space Grey
   iPhone 11 Pro Max 256GB Silver
   iPhone 11 Pro Max 256GB Gold
   iPhone 11 Pro Max 256GB Midnight Green
   iPhone 11 Pro Max 512GB Space Grey
   iPhone 11 Pro Max 512GB Silver
   iPhone 11 Pro Max 512GB Gold
   iPhone 11 Pro 256GB Midnight Green
   iPhone 11 Pro 512GB Space Grey
   iPhone 11 Pro 512GB Silver
   iPhone 11 Pro 512GB Gold
   iPhone 11 Pro 512GB Midnight Green
   iPhone 11 Pro Max 512GB Midnight Green
   iPhone 11 64GB Black
   iPhone 11 64GB White
   iPhone 11 64GB RED
   iPhone 11 64GB Yellow
   iPhone 11 64GB Purple
   iPhone 11 64GB Green
   iPhone 11 128GB Black
   iPhone 11 128GB White
   iPhone 11 128GB RED
   iPhone 11 128GB Yellow
   iPhone 11 128GB Purple
   iPhone 11 128GB Green
   iPhone 11 256GB Black
   iPhone 11 256GB White
   iPhone 11 256GB RED
   iPhone 11 256GB Yellow
   iPhone 11 256GB Purple
   iPhone 11 256GB Green

   via O2 Recycle at o2recycle.co.uk, o2.co.uk, our O2 telesales channel or, in an O2 store by 23:59:59pm on 30 December 2020 which has a value of £10 or more on O2 Recycle.

   O2 Recycle terms apply to the trade in see www.o2.co.uk/terms, provided that these terms may change from time to time.

   You must complete and submit the O2 Recycle order by 23:59:59pm on 13 January 2021 to redeem the Extra £100.

10. Qualifying Purchases are subject to their own eligibility criteria, status and credit checks and O2’s general terms for consumers if you’re on an O2 Refresh contract which can be found at https://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-tariff-terms.
11. Eligible Devices that are purchased and returned within the Change-Your-Mind period, or purchased through a third party distributor are excluded and will not qualify for this Offer and the Extra £100 will be forfeited and / or must be returned to O2.
12. Participants who fail to comply with the terms and conditions of this Offer will be disqualified and the Extra £100 will be forfeited and / or must be returned to O2.

Other important terms

13. Participants should retain a copy of their receipt as proof of purchase.
14. O2 reserves the right to remove promotional material from circulation, amend these Terms or withdraw the Offer at any point during the Offer Period. In the case of amendment or withdrawal a notice will be posted at the top of these Terms. In the event of unforeseen circumstances the Promoter reserves the right to substitute the Extra £100 for an alternative of equal or greater value. In the event of any dispute the decision of the Promoter is final. No correspondence will be entered into.
15. O2 will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this Offer, except for any liability which cannot be excluded by law (including personal injury, death and fraud) in which case that liability is limited to the minimum allowable by law.
16. O2’s decision is final with regard to all Offer matters.
17. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Participation and Claim instructions are deemed to form part of the Terms.
18. Data Protection: By participating in the Offer, Participants consent to the transfer of their personal data to the Data Controller and the use of their personal data for the purposes of the administration of this promotion and any other purposes to which the Participant has consented. Your personal details will at all times be kept in accordance with our Privacy Policy, which can be found here: http://www.o2.co.uk/termsandconditions/privacy-policy.
19. These terms and conditions shall be governed by English law and the English courts shall have exclusive jurisdiction.

Promoter: Telefonica UK Limited 260 BATH ROAD, SLOUGH, BERKSHIRE, SL1 4DX (“O2”)

Grading for iPads and tablet pc's

Grading for tablets such as iPad and Samsung is more complex and requires the tablet to be fully working functionally and fully intact cosmetically. We advise you answer our grading questions to obtain a more detailed valuation for your tablet before sending in.

Fully working price - your tablet is in pristine fully working condition. We will test all functions. Some slight markings on the casing will be ok.

Non working - this includes dents and other visible damage, scratching to the screen, functional damage, software faults for example a faulty home button.

In some cases depending on the value and condition of your tablet we will be unable to offer any payment.

Grading digital cameras, sat navs, games consoles and iPods

1. The device must turn on and off.
2. The device must be fully functional and complete.
3. The screen must be working and intact.
4. The battery, charger, any mountings, manuals (and memory card for Sat Navs) must be included and fully charged.
5. The device must not be crushed or liquid-damaged.
6. The device must be original and meet the manufacturer’s original specifications.

Grading for gadgets is more specific and items should be in good condition to receive a payment. In some instances depending on item type we won’t offer a reduction we will simply be unable to make a payment for it. We recommend you obtain a detailed valuation for your product by answering the questions on the product page. This will give you a more accurate quote for your item.

Other damage – for ad hoc damage and anything which affects our ability to refurbish or recycle your order there will be a reduction in price to reflect this damage. In these cases O2 Recycle will have the final decision on all device values.

By submitting an order through our site you warrant that the device(s) comply with these terms.

If you have a PIN or Password on any of your items you should remove this before sending.

Any stolen, blocked, counterfeit or fake devices returned will be held by O2 Recycle and reported to the police. No payment will be made and the device(s) will not be returned.

Any devices that are sent to O2 Recycle and do not have a cash back value will be recycled in the greenest possible way.

Get the price quoted or have it returned for free

We allow customers the option to answer some questions to determine how any damage could affect the price offered. If you answered these questions and returned your order within 14 days but get offered a lower valuation then we will return your order for free.

If you receive a reduction we will give you 48 hours to arrange to have this returned for free. If after 48 hours we haven’t heard from you we will process your order for payment.

For iPhone 6s orders placed via O2.co.uk ,and O2 telesales, you must return your device for recycling within 7 days after receiving the iPhone 6s in order to qualify for a quoted price promise.

Pricing

Prices offered on our website are subject to change at any time without notice.

Unless we tell you otherwise, when your order has been placed, the prices quoted are guaranteed for 14 days. If your phones are received after 14 days from the order placed date the updated, current prices will apply. For iPhone 6s orders placed via O2.co.uk, and O2 telesales, you must return your device for recycling within 7 days after receiving the iPhone 6s in order to qualify for a quoted price promise.

If the device(s) received differs to the device(s) registered on-line, the order will be processed based on the device(s) received, not the device(s) registered.

O2 Recycle will have the final decision on all device values.

Payments

When we receive your order, we will check that it is complete, and that it meets our terms and conditions. Providing it does, we will send by your chosen method within 5 working days.

If you have selected same day (faster) payment or Paypal, we will pay by faster payment transfer directly into your account on the same day we process your device, subject to your device(s) being processed before 1pm on a working day and there being no amendment to your original valuation (in which case we will contact you outlining your further options).

If your payment date falls on a weekend or public holiday payment will be made on the next working day. If your bank account does not accept faster payments, a BACs payment will be automatically made.

If you have selected a Bill Credit (only applicable to O2 customers) this will be credited to the next monthly bill. Please note, if your bill is printed within 3 days of your payment confirmation, the credit will appear in the following months bill. Bill credit will be applied as Airtime Credit for O2 Refresh customers.

If you have been paid by Upfront Bill Credit (only applicable to orders placed by telephone) you must return your order within 21 days of order placed date. After this date the value of credit will be deducted from your O2 account. Any difference between the value quoted and actual value upon arrival will be credited or debited.

Please Note: Payment can only be made to the name, address and details provided upon registration and incorrect details may result in delay or non-payment. If your device is re-graded, payment will be made on confirmation that you have accepted the new price we have offered (see terms and conditions for re-grading).

If you have damaged your cheque, you can have it reissued, free of charge, by posting us a written request and including the damaged cheque to the following address:

Finance Department

If the damaged cheque is not received by us, a cancellation fee will apply and will be deducted from the re-issued cheque value.

If you have lost your cheque, you can request for it to be cancelled and reissued. A cancellation fee will apply and will be deducted from the re-issued cheque value.

Postage

We recommend sending all items via the Post Office or DPD Pickup Shop and high value items by registered post (Royal Mail Special Delivery) this gives you the peace of mind and ability to track your items.

You can also use the O2 Recycle Pack or label provided. We do not accept responsibility for non-delivery of devices or damage in transit. To avoid any damage during transit we also recommend devices are packaged adequately using protective wrapping. For any lost, stolen or damaged devices, Royal Mail and DPD standard postage will cover you for up to £100.

Please note: Royal Mail recently introduced new guidelines regarding shipping products containing lithium batteries. Find out more information about the guidelines and how they impact you here.

Ensure that the label is securely fastened to the parcel and the barcode is not obscured by tape. The barcode is crucial in getting the goods back. Customers will be given a receipt from the shop when the goods are dropped off, therefore this must be kept as confirmation.

When sending your device through DPD, please ensure that you enter the correct IMEI or Serial number of your device. This will be used in case your device is lost, stolen or damaged in transit. Any incorrect IMEI or serial numbers could lead to a lost claim.

Registered deliveries should be sent to us at:
{PartnerSiteLabelAddress}

PLEASE KEEP IN MIND, TO MAKE A CLAIM THROUGH ROYAL MAIL OR DPD, YOU WILL NEED TO HAVE PROOF OF YOUR POSTAGE (RECEIPT) ALONG WITH YOUR IMEI/SERIAL. FAILURE TO PROVIDE THIS INFORMATION CAN LEAD TO A LOSING CLAIM.

PLEASE ENSURE THAT YOU ARE HAPPY TO SEND THE DEVICE TO US AND THAT IT IS WITHIN YOUR RIGHTS TO DO SO.

Consumers

O2 Recycle is operated by Ingram Micro Services Ltd, by placing an order with O2 Recycle you are entering into a contract with Ingram Micro Services Ltd. By placing an order through our site, you warrant that:

1. You are resident in Great Britain or Northern Ireland;
2. You are accessing our site from that country;
3. You are legally capable of entering into a binding contract;
4. By submitting an order with o2 recycle you agree to creating an account with o2 recycle unless you’ve told us otherwise by selecting the appropriate option on the order form.
5. You are at least 18 years old; or
6. If you are under 18 years of age, that you have obtained your parent’s or guardian’s consent to sell your device to us for the sum indicated via our website.

You and your parents or guardians release us of any liabilities or claims that may arise if you send the phone to us in breach of this warranty. If you deal as a consumer any provision of this contract which is of no effect to a consumer shall not apply. Your statutory rights are not affected by this contract. For the purposes of these terms and conditions, "consumer" means an individual who neither makes this contract in the course of a business, nor holds himself out as doing so, as defined by the Unfair Contract Terms Act 1977.

Please note:

1. You are responsible for cancelling any airtime contract linked to each handset. We are not responsible for any call costs arising before, or after, receipt of your handset, or arising from any other circumstances whatsoever.
2. Please remove SIM cards before sending us your mobile. Any SIM cards received by us will be destroyed, and so obviously cannot be returned. (We will dispose of them appropriately.) We accept no liability in the event that any phone that has been sent with its SIM card is lost and charges are then incurred. You shall continue to be responsible for such charges.
3. Please ensure all personal data is removed from devices before sending them to O2 Recycle. This includes but is not limited to all personal details, SMS, photos, videos, games, songs or other data. O2 Recycle will not accept responsibility for the security, protection, confidentiality or use of such data. By sending your device to us you agree to release us from all and any losses, claims or damages with respect to the data enclosed or stored therein or on any media used in conjunction with the device.
4. To delete data from your iPhone please follow the instructions below:
   1. From standby select Menu > Settings >General > Reset
   2. Select Erase All Content and Settings
   3. Press Erase iPhone
   4. Press Erase iPhone

Handset will switch off and restart. This may take several minutes. Please do not switch handset off during reset.

How The Contract Is Formed Between You And Us

O2 Recycle is operated by Ingram Micro Services Ltd, by placing an order with O2 Recycle you are entering into a contract with Ingram Micro Services Ltd. Our site is only intended for use by people registered with us and resident in Great Britain and Northern Ireland. At our complete discretion we may accept or reject orders from people outside of these territories. We also reserve the right to reject large volume repeat orders within any 12-month period. Your contract with us will be formed when we receive your order. It will incorporate these terms and conditions. You must own all rights, title and interests in any device(s) that you send to us. Ownership of the device(s) will only pass to us when we receive the devices, in accordance with these terms and conditions, and we have dispatched payment to you, when, hence, a contract will be formed. The contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract. You may cancel the contract with us at any time up to the time when you send us the device ("cooling-off period"), providing:

1. the contract was negotiated and concluded exclusively by means of distance communication (including, but not limited to, telephone, letter, fax or email); and
2. you are a natural person acting outside the purposes of any business.

When cancelling during the cooling-off period, you need not give us any reason for cancelling the contract, nor will you have to pay any administration charges. To cancel the contract you must notify us in writing. This contract cannot be cancelled once our payment has been issued to you.

Events Outside Of Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control or due to our compliance with any applicable laws or regulations.

Privacy Policy

Ingram Micro Services Ltd take data protection very seriously and we do everything in our power to ensure your data is handled and processed securely. If you would like to know more about what data we hold on you, how your data is handled and how to have your data removed from our systems, click here to go to our Privacy Policy.