Mobile insurance

We've got you covered

With O2 Mobile Insurance, you can relax

We've designed a range of policies to be clear and simple to use. So when something happens, we'll get you back up and running. Quicker and easier.

Get your claim sorted. Faster

80% of successful loss claims are fulfilled the next day. And unlike some other policies we send you a replacement phone, not a cheque, so you can be back on track quickly.

Here's a summary of what you get from O2 Mobile Insurance on policies bought since the 1st March 2011. Your policy is dependent on the handset you have – but contact O2 Customer Service if you have any questions.

Mobile insurance cover
Benefit The policy is dependent on the value of your handset
Monthly price £3 – £4.50 £6 – £7.50 £10 £12.50
Accidental damage (inc. water/screen damage) yes yes yes yes
Unattended loss from a secure premises yes yes yes yes
Attended theft yes yes yes yes
Accidental loss yes yes yes yes
Accessories Up to £300 Up to £300 Up to £300 Up to £300
Worldwide cover yes yes yes yes
Replacement abroad Yes. Free of charge Yes. Free of charge Yes. Free of charge Yes. Free of charge
Excess £20 £30 £50 £60*

* £60, or £120 for second and any subsequent loss claim

Accidental Damage Only cover – for iPhone 5c/5s only
Benefit Policy details
Monthly price £6
Accidental damage (inc. water/screen damage) yes
Unattended loss from a secure premises -
Attended theft -
Accidental loss -
Accessories Up to £300
Worldwide cover yes
Replacement abroad Yes. Free of charge
Excess £60

How do I buy O2 Mobile Insurance?

Check out the insurance policies and prices to find the package that's right for you. You can add insurance on the Extras page, before you complete your order. Or simply ask in–store or call O2 Customer Services.

Pay & Go customers can only get O2 Mobile Insurance from an O2 store. Valid proof of purchase required. Find your nearest store

What you need to know

  • Once you buy or upgrade to a new mobile, you've got 28 days to get O2 insurance
  • You have to be with O2 and over 18 to get one of our insurance policies

How to submit a claim

Just call O2 customer services to submit a claim. You might be asked to fill out a claim form

Access your T's and C's

Check the details of your policy here

Our insurers

For policies purchased after 1 March 2011

O2 Mobile Insurance is underwritten by Telefónica Insurance S.A. UK Branch
Their UK address is: 260 Bath Road, Slough, Berkshire, SL1 4DX.
Their Registered UK Number is FC029774.

For policies purchased before 1 March 2011

These policies are underwritten by ACE European Group Ltd.
Their UK address is: 100 Leadenhall Street, London, EC3A 3BP.
Their Registered UK Number is 1112892.

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