FAQs
What are the latest Apple devices?
The latest Apple devices available at O2
iPhone
Meet iPhone 16, iPhone 16 Plus, iPhone 16 Pro, and iPhone 16 Pro Max. A range of cutting-edge smartphones that take things to the next level. Enjoy new features such as Dynamic Island, an improved camera, and ultra-long battery life.
Apple Intelligence coming October 2024 with Siri and device language set to U.S. English. UK English support available December 2024. Some features and languages will be coming over the next year.
iPads
Whether you're enhancing your creative skills, working on the go, or ready to watch your favourite movie. The new iPad Pro and iPad Air models offer big and bright displays in ultra-thin designs to help you be your most productive and creative self. Choose from iPad Air 11-inch M2, iPad Air 13-inch M2, iPad Pro 11-inch M4 or iPad Pro 13-inch M4.
Apple Watch
Keep track of your health, fitness, menstrual cycle and more on Apple Watch Series 10. Want something more? Apple Watch Ultra 2 is perfect if you need a more rugged watch to accompany you on adventures.
Can I compare iPhone deals?
Yes, you can. Simply head to our compare iPhones page.
Can I buy refurbished Apple products at O2?
Yes, you can. Our refurbished Like-New range allows you to enjoy your favourite premium Apple products, for less. At O2, we have a range of refurbished iPhones and other Apple devices.
How do I transfer data from my old iPhone to a new one?
You can use iCloud to back up your data. Turn on your new device and follow the prompts until you see the Wi-Fi screen. Connect to Wi-Fi and choose "Restore from iCloud Backup." Sign in to iCloud, select the correct backup, and sign in to all Apple IDs used for iTunes/App Store content. Stay connected to Wi-Fi and power for automatic iCloud content download during the restore process.
You can also use Quick Start: ensure that your current iPhone is connected to Wi-Fi and Bluetooth is activated. Turn on your new iPhone and position them next to each other, then proceed by following the prompts displayed on the screen.
Are AirPods water-resistant?
This depends on the type of AirPods. AirPods Pro 2nd Generation are sweat, dust, and water resistant, and have a rating of IP54. AirPods Pro and AirPods 3rd Generation have some resistance to water and sweat, but are not fully waterproof.
How do I back up my iPhone/iPad data?
Ensure your device is connected to WiFi, then go to settings. Tap your name, then iCloud, and you should see 'iCloud Backup'. Select that, then select 'Back Up Now'. Keep connected to your Wi-Fi network until the process is complete.
Can I use Apple Pencil with all iPad models?
Here is some information about the compatibility of iPads and Apple Pencils.
Apple Pencil Pro:
iPad Air 11-inch M2
iPad Air 13-inch M2
iPad Pro 11-inch M4
iPad Pro 13-inch M4
Apple Pencil USB-Cs:
iPad (10th generation)
iPad mini (6th generation)
iPad Air (4th generation and later)
iPad Pro 11-inch (all generations)
iPad Pro 12.9-inch (3rd generation and later)
Apple Pencil 2nd Generation:
iPad mini (6th generation)
iPad Air (4th generation and later)
iPad Pro 12.9-inch (3rd generation and later)
iPad Pro 11-inch (all generations)
Apple Pencil 1st Generation:
iPad mini (5th generation)
iPad (6th, 7th, 8th and 9th generation)
iPad (10th generation)
iPad Air (3rd generation)
iPad Pro 12.9-inch (1st and 2nd generation)
iPad Pro 10.5-inch
iPad Pro 9.7-inch
How do I set up Apple Pay?
It's easy to set up Apple Pay on iPhone, Watch, or iPad. Simply select the Wallet app, and follow the instructions to add your credit or debit card. Then you're good to go!
Can I customise watch faces on Apple Watch?
Absolutely. You can customise Apple Watch face to suit you. Whether you want it to match your personal vibe, the colour of your watch, or to see your prioritised metrics in one place. Simply head to the Watch app on your iPhone and browse the faces gallery for exclusive designs.
Where can I find Apple accessories, such as Pencils, phone cases, and chargers?
Right here at O2. We have a range of Apple accessories, including iPhone cases, iPad cases, chargers, AirPods, Apple Pencils and more.
Can I get a refurbished iPhone?
Absolutely. Whether you're after a refurbished iPhone 15, or even a Like-New iPhone SE 3rd Gen, you can shop our range of refurbished iPhone deals and find the perfect one for you.
