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Our latest update on COVID-19

Our latest update on COVID-19 (coronavirus)

Hello,
 
We know people are relying on our network more than ever right now and we take that responsibility very seriously. We're monitoring the situation closely so we can make the right decisions. I wanted to share some of the simple but important steps O2 is taking to keep our customers and communities connected. We’ll continue to update this as things evolve. 

Thank you for being with O2. We’ll do everything we can to try and make things easier for you during this difficult time.

Thanks again and take care.
 
Mark
CEO, O2 (Telefonica UK)

Steps we’re taking to keep the UK connected when we all need it most:

Customer

For our customers:

  • You can now access many important websites without using your data allowance.
    • Government: nhs.uk, gov.uk
    • Financial: citizensadvice.org.uk, moneyadviceservice.org.uk, stepchange.org
    • Mental health and emotional support: mind.org.uk, samaritans.org, rethink.org, anxietyuk.org.uk, youngminds.org.uk, mindout.org.uk
    • Age group support: ageuk.org.uk, thesilverline.org.uk, themix.org.uk, childline.co.uk
    • Health: alzheimers.org.uk, macmillan.org.uk, asthma.org.uk, bhf.org.uk, diabetes.org.uk
    • Disabilities: scope.org.uk: rnib.org.uk, actiononhearingloss.org.uk
    • Bereavement: cruse.org.uk
  • You have 24/7 access to your account on My O2 through the app or online. This is the best way to stay in touch and manage any customer service queries.

Store

About our shops:

  • We’ve closed all O2 shops in the UK now to protect both our customers and our people.
  • We’re protecting our peoples’ base pay whilst our shops are shut.

Network

On our network:

  • We're investing £2 million every single day in our network to make it as reliable as possible.
  • Over the last few days, we've increased our capacity even further, to help handle the extra demand and we’ll continue to do this.

London

For businesses and government: 

  • We're holding flexible working webinars for hundreds of businesses so they can stay productive.
  • We're working with the government to help them use mobile data and technology to manage the pandemic.

Guru

For our people:

  • All staff have base pay protection if they need to care for others or isolate.
  • We're updating our people every day and have a dedicated internal helpline for any concerns they have.

 

O2 Business customer? Read our COVID-19 update for business.

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