Great to have you on board

We’ve collected all the important stuff to make it easy for you to settle in.

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Take control with O2

Whether you’re eagerly awaiting your new device, ready to start managing your account with My O2, or keen to make the most of Priority, we want to put you in control.

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Sit back and track your order

No need to watch out the window, you can follow your device using the link below. You can't track sims or accessories, but they should be with you within five working days.

Track your order
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Find your bearings with My O2

Check data usage, view your bill, see exclusive offers and much more. Plus Aura, your new virtual assistant, is on hand to answer any questions you might have.

Go to My O2

Exclusive experiences, every day

Get access to invite-only moments, perks and experiences, with the free Priority app.

More about Priority

Ready? Get set up and off you go

We know how excited you are about your new tech, so we want to get you up and running as soon as possible. Take a look below at some of our most popular topics. If you still need a hand you can check out more of our help articles, or get some free advice from our O2 Gurus, in store or on the phone.

Keep your number

It’s easy. Just text the number you want to keep to 65075 to get your PAC code, then get in touch and we'll do the rest.

Find out more

Old phone, new sim?

Give your old network a quick call and ask them to unlock your phone. Then pop in your new O2 sim and you’re good to go.

Activate your sim

Get a head start

Apps, alerts, themes and features. We've got all the info you need to get to grips with your new device.

Set up your device

Cash for your old phone

Don’t leave it to collect dust, send your old phone to us. Trade it in for cash with O2 Recycle.

Go to O2 Recycle

Get the message

Call 901 to check your voicemail. And if it's ever switched off, just call 1750 to turn it back on.

Get help with voicemail

Save your data, use ours

With 1000s of free O2 Wifi hotspots across the UK, we'll automatically connect you whenever you're in one.

More about O2 Wifi

Network coverage

Use our network checker to keep tabs on any O2 network issues or maintenance in your area.

Check your network status

Need help with something else?

For help with your first bill, and more, take a look at our help and support articles.

Get help

Want to get in touch?