Personal | Business
Sign in or Register
O2 Logo White
  • Shop

    Phones

    • Phones
    • Upgrades
    • Apple iPhone
    • iPhone 16
    • Android phones
    • Refurbished phones

    Tablets, laptops and dongles

    • Tablets
    • Apple iPad
    • Android tablets
    • Laptops
    • Dongles and mobile WiFi

    SIMs and Tariffs

    • Pay Monthly SIMs
    • Pay As You Go SIMs
    • Tariffs
    • International
    • Top-up
    • Essential Plan

    Accessories and more

    • Tech and accessories
    • Apple Watch
    • Smartwatches
    • AirPods
    • Coming soon
    • Great deals
  • Why O2

    Flexibility

    • O2 Switch up
    • O2 custom plans
    • Multisave
    • O2 Recycle
    • Click and collect

    Perks

    • O2 Extras
    • Volt
    • Priority tickets and offers
    • Perks at O2 venues
    • Pay As You Go Rewards

    Services

    • Manage your account
    • Keeping kids safe online
    • Ideas and Inspiration
    • Insurance

    Connected

    • Coverage checker
    • Network coverage
    • 5G coverage
    • O2 WiFi
    • Using your phone abroad
    • Live bigger with Volt

      Discover extra benefits
    • O2 bubbles

      See all the reasons to choose O2

      Why join O2?
  • Help

    Help and support

    • Account
    • Products and services
    • Device guides
    • Network and international
    • Safety and security

    Most popular

    • Activating your SIM
    • eSIM
    • How to track your order
    • Payment support
    • Understanding your bill

    Useful links

    • Store locator
    • Network status
    • Faulty device
    • Virgin Media O2
    • Fraud help

    Contact us

    • O2 Community
    • My O2 App
    • Contact us
  • My O2
  • Search
  • Basket
Media-banner

Priority

Open up your world – with exclusive rewards and experiences for being with O2

Get in first just for being with us

Jump into a world of exclusive rewards and experiences, as well as 48-hour ticket presales to thousands of gigs and events nationwide through Priority Tickets – only from O2.

Rewards on us

Each week you can choose one free snack from your favourite Greggs classics.

Find out more

Trips to the movies

Get two Vue tickets for just £9, at any location across the UK. Plus get 20% off cinema treats.

Find out more

Entertainment at home

Save on Disney+ each month. Stream brand new originals, blockbusters, binge-worthy series and more. With three plans available, find the plan to suit you.

Find out more
Media-banner

Only on Priority

Exclusive gigs and 48-hour ticket presales only on Priority.

Go to Priority Tickets

Get Priority

Got an O2 number? Or a Virgin Media broadband account?
Then Priority is already yours – you just need to register.

Download the free Priority app or go to Priority online to start making the most of exclusive rewards, perks and experiences. We change it up for you every month – with a few surprises thrown in too.

Download the free Priority app now. Or if you’re with O2, text PRIORITY to 2020. 

App Store

Download now for your iPhone or iPad.

Download from App Store

Google Play

Download now for your Android smartphone or tablet.

Download from Google Play

Web

Access Priority on any device.

Go to web app

Unlock exclusive rewards and experiences

Rewards hand picked for you

Dive into thousands of rewards and experiences, plus top-tier entertainment you won’t find anywhere else.

Priority rewards

Priority Tickets

Members get 48-hour early access to thousands of nationwide gigs and events before general release.

Priority Tickets

Win once-in-a-lifetime prizes

From all expenses paid holidays, to limited-edition products and VIP access, we want to help you make the most out of life.

Priority prizes

FAQs

Priority is our premium loyalty programme, just to thank you for being with us. With Priority, you can jump into a world of exclusive rewards and experiences only for O2 and Virgin Media broadband customers. Plus, you can grab Priority Tickets to thousands of exclusive gigs and events nationwide to see some of the world’s biggest artists – all at no extra cost.

And to keep things fresh, we update your rewards every month based on the things you love (with a few surprises thrown in, too).

You can access Priority on any phone or tablet connected to the internet, either by downloading the Priority app or going to Priority on the O2 website. The first time you visit, we’ll ask you to register your details so we can confirm you have an O2 number or a Virgin Media broadband account. You can also enable settings like location services, that way you can see nearby rewards and experiences at any time (and we can even text you when there’s something close by that we think you’ll like).

If you change your mobile number or lose your phone, you'll have to go through the Priority registration process and start again.

If your map thinks you're somewhere that you're not, the GPS might not be turned on. Go into Settings to check.

Sometimes your phone could still be showing its previous location while it finds you. Give it a minute or two and it should jump to your current location.

If you are inside a building, the phone might have a problem finding your exact location. It's the same if you're on the move - the phone can take a little while to catch up depending upon the speed you're travelling.

If you have any problems with a voucher, or you find a voucher code doesn't work at the store or venue, tell the merchant or partner first - you'll find the details in the voucher small print.

  • Find a store
  • Check our network
  • Sign in to My O2
  • Track my order
  • Search

Popular in shop

  • iPhone 16 Pro Max
  • iPhone 16 Pro
  • iPhone 16
  • Apple Watch Series 10
  • Apple iPad A16
  • Samsung Galaxy S25 Ultra
  • Samsung Galaxy S25
  • Samsung Galaxy Z Flip6
  • Google Pixel 9 Pro XL
  • Google Pixel 9 Pro
  • SIM Only Deals
  • Virgin Media broadband deals

Help and Support

  • Help home
  • Contact us
  • My O2
  • Collection and delivery

Shop

  • Phones
  • Tablets
  • Pay Monthly SIM
  • Collection and delivery
  • Virgin Media O2 Joint Venture
  • Facebook
  • Youtube
  • X
  • Instagram
  • About O2
  • Better Connections Plan
  • Careers
  • News & PR
  • Sponsorship
  • Virgin Media and O2
  • Accessibility
  • Terms & Conditions
  • Privacy policy
  • Cookie policy
  • Modern Slavery Statement

©2025 Telefonica UK Limited

In relation to consumer credit, Telefónica UK Limited is authorised and regulated by the Financial Conduct Authority (Reference Number 718822)

  • Home
  • Apps
  • Priority