Discover exclusive rewards, perks and experiences


Whether it’s getting breakfast on the house, strolling past queues at sold-out venues, snapping up special holiday deals, or getting first dibs on gig tickets, Priority is your collection of invite-only moments.

Get Priority

Got an O2 number? Or a Virgin Media broadband account?
Then Priority is already yours – you just need to register.

Download the free Priority app or go to Priority online to start making the most of exclusive rewards, perks and experiences. We change it up for you every month – with a few surprises thrown in too.

Download the free Priority app now. Or if you’re withO2, text PRIORITY to 2020. 


What is Priority?

Priority is our way of treating our customers. Through the Priority app or Priority online, you’ll have access to exclusive rewards, perks and experiences every month.  Things like getting cinema tickets on us. Getting closer to the hottest music artists. Or picking up daily treats while you’re out and about. 

The more you use Priority, the more we’ll be able to personalise the things we bring you, to make sure you keep seeing things you love and want (with a few surprises thrown in too).

Priority is for everyone on O2 – and since we joined forces with Virgin Media, Priority’s now also available to everyone with Virgin Media broadband.

You can access Priority on any phone or tablet connected to the internet, either by downloading the Priority app or going to Priority on the O2 website. The first time you visit, we’ll ask you to register your details so we can confirm you have an O2 number or a Virgin Media broadband account. You’ll also have the opportunity to enable settings like location services, that way you can see nearby rewards and perks at any time (and we can even text you when there’s something nearby we think you’ll like). 

What if my details have changed?

If you change your mobile number or lose your phone, you'll have to go through the Priority registration process and start again.

I’m having problems with my location

If your map thinks you're somewhere that you're not, the GPS might not be turned on. Go into Settings to check.

Sometimes your phone could still be showing its previous location while it finds you. Give it a minute or two and it should jump to your current location.

If you are inside a building, the phone might have a problem finding your exact location. It's the same if you're on the move - the phone can take a little while to catch up depending upon the speed you're travelling.

My Priority voucher isn’t working

If you have any problems with a voucher, or you find a voucher code doesn't work at the store or venue, tell the merchant or partner first - you'll find the details in the voucher small print.

The O2 in Fortnite Creative FAQs

What is The O2 in Fortnite Creative?
We've re-built The O2 in Fortnite Creative to host an exclusive gig featuring the hottest band in the UK right now - easy life.

But this is so much more than just a gig within a game. Dive into The O2 in Fortnite Creative for an immersive, wild and wonderful musical experience alongside an interactive gaming zone, with exclusive extras.

When will The O2 land in Fortnite Creative?
O2 customers can get access to The O2 in Fortnite Creative from 8am, Monday 21 June, via a code from Priority. 

How can I access The O2 in Fortnite Creative as an O2 customer?
A 12 digit island code will be revealed for customers on the Priority app.

If I'm not an O2 customer, can I access The O2 in Fortnite Creative?
Yes, The O2 in Fortnite Creative will be available for all Fortnite players from Monday 21 June. You can navigate to The O2 in Fortnite Creative via the 12 digit code reveal on numerous O2 and easy life channels, or via the Fornite menus in Creative Mode.
How do I use the Priority code to access The O2 in Fortnite Creative? 
Use the Priority app to get your 12-digit access code to The O2 in Fortnite Creative. Then load up Fortnite, select Creative, start a game session, click on Island Code, and enter the 12-digit code.

How do I access the Blueroom inside The O2?
All players will have access to the O2 Blueroom within The O2 in Fortnite Creative. Check it out for an O2 exclusive limited edition item to say thanks to all the fans.

How do you watch the gig? 
Fortnite is available on PlayStation, Xbox, Nintendo Switch, PC/Mac, and mobile, excluding iPhone and iPad. Visit Epic Games to find out how to download Fortnite.

The full access code will be supplied to Priority customers, on the morning of 21 June, before being made available to the general public in the evening of the 21 June. The gig experience will be live from the 24 - 27 June and is accessible via an LTM tile as well as the Creative Hub.

I’m not an O2 customer, why should I get involved?
The game is lots of fun and the band's new album is fantastic. This is a great opportunity to virtually enjoy it with lots of other like minded people, whether you're an O2 customer or not.
Will I have to pay to access the gig? 
No, just like Fortnite the game, the experience is absolutely free.
If I can’t watch the performance live, can I watch it after it’s happened? 
Yes there will be opportunities to watch online and in game. After 27 June you'll be able to watch the performance on easy life's YouTube channel. Keep an eye on our social channels for more updates.
Will easy life be performing at The O2 or any other O2 venues in future? 
Yes. The Life's A Beach Tour includes various dates in O2 venues across the UK. First on is O2 Academy Brixton on the 15 November.

Fortnite download required. © 2021 Epic Games, Inc. All rights reserved. Epic, Epic Games, the Epic Games logo, Fortnite, and the Fortnite logo are trademarks or registered trademarks of Epic Games, Inc. in the USA and elsewhere. All other trademarks are the property of their respective owners.